A Humble Handyman

To whom it may concern, Mr& Mrs [redacted] and I entered into an agreement to have an nonpermitted kitchen remodel doneI prepared, and sent them a quote for said projectThe quote was agreed upon by both partiesI then collected the material fees, and 50% non refundable labor depositBefore I even began the actual work, they changed, without my knowledge, the original agreementBy doing this, they effectively voided said agreementI decided to continue to work with them regardlessThe project did take longer than agreed uponThis was directly related to several situationsOne was the my sciatic condition that did slow me downI also did become ill, and missed a full weekOther delays were the result of poor design by LowesThere were many instance where I had to stop work, and wait for a clarification, or a cabinet replacement, due to shipping damage, etc There was never a conversation telling me to hurry up, or I would be replaced, or anything of that natureI had noticed a cabinet had been damaged, so I took a photo of the damage, sent it to them, and asked what they would like to do, and I would wait for their responseA little later I got a text saying they were moving forward without meThat was the first, and only time I had heard of any discourseAs far as the money aspect, I did collect the material fees, and the 50% non refundable, labor depositAt one point I also did collect a $draw on the remaining balance, which left approximately $2200.00, that was obviously never collectedThe $was never collected in full! Even after this, I did offer to finish the projectWhile I do not believe that one can willingly break an agreement, then try to use said agreement to one's advantage, I am willing to come to some agreement with them to achieve a resolution that is good for both parties

Complaint: [redacted] I am rejecting this response because: I am also willing to come to an agreement with MrD***There was never an agreement that was changed or brokenAccording to MrD***' quote "there will be no changes unless they are done in writing"If he felt that the agreement was changed he should have put a change order in and had us sign off on itWe did not change the scope of work that he was hired to do, he made some suggestions and we ended up agreeingHe should have put those in writingAs far as permits that he brought up in the first paragraph it was my understanding that if they were needed he should have gotten themMy husband and I do not know much about home repair and were relying on his expertiseIf we could have done it ourselves we would have, that is why we hired someone with knowledge in this fieldIn regards to the construction timeline, MrD [redacted] was well aware that we were in a hurry and did not appreciate the numerous delaysI know that my husband and I both talked to him the week of 10/4/because I was having knee surgery and we needed to have the house back in orderHe assured us that he would do whatever it took to get the job done in time and that by the time I had surgery he would just have the floor leftHowever on 10/we still did not have all of the cabinets in, causing a delay in most other thingsWhen he came back my husband again had a conversation and MrD [redacted] stated that he would get it done quicklyHe was then gone again for several daysThe week before we told him we would find someone else to finish the job, he was told that we were behind schedule and that we needed to be doneHe stated that he understood and would get the job doneHe then worked for a few hours before going home sick again, that is when I told him that he was no longer welcome back and that we would find someone elseAt no point did MrD [redacted] tell us that the money was non-refundable, and at no point did we change the terms of the agreementIf the money was non-refundable that should have been given to us in writingif there was a change made to an agreement it should have been done in writing, it was MrD***' responsibility to let us know of any changes in writingI feel that he is stating that there was a change as an excuse for not getting the work done Regards, [redacted]

To whom it may concern,   Mr. & Mrs. [redacted] and I entered into an agreement to have an nonpermitted kitchen remodel done. I prepared, and sent them a quote for said project. The quote was agreed upon by both parties. I then collected the material fees, and 50% non refundable labor...

deposit. Before I even began the actual work, they changed, without my knowledge, the original agreement. By doing this, they effectively voided said agreement. I decided to continue to work with them regardless. The project did take longer than agreed upon. This was directly related to several situations. One was the my sciatic condition that did slow me down. I also did become ill, and missed a full week. Other delays were the result of poor design by Lowes. There were many instance where I had to stop work, and wait for a clarification, or a cabinet replacement, due to shipping damage, etc.    There was never a conversation telling me to hurry up, or I would be replaced, or anything of that nature. I had noticed a cabinet had been damaged, so I took a photo of the damage, sent it to them, and asked what they would like to do, and I would wait for their response. A little later I got a text saying they were moving forward without me. That was the first, and only time I had heard of any discourse. As far as the money aspect, I did collect the material fees, and the 50% non refundable, labor deposit. At one point I also did collect a $1000 draw on the remaining balance, which left approximately $2200.00, that was obviously never collected. The $7000 was never collected in full!   Even after this, I did offer to finish the project. While I do not believe that one can willingly break an agreement, then try to use said agreement to one's advantage, I am willing to come to some agreement with them to achieve a resolution that is good for both parties.

Complaint: [redacted]
I am rejecting this response because: I am also willing to come to an agreement with Mr. D[redacted]. There was never an agreement that was changed or broken. According to Mr. D[redacted]' quote "there will be no changes unless they are done in writing". If he felt that the agreement was changed he should have put a change order in and had us sign off on it. We did not change the scope of work that he was hired to do, he made some suggestions and we ended up agreeing. He should have put those in writing. As far as permits that he brought up in the first paragraph it was my understanding that if they were needed he should have gotten them. My husband and I do not know much about home repair and were relying on his expertise. If we could have done it ourselves we would have, that is why we hired someone with knowledge in this field. In regards to the construction timeline, Mr. D[redacted] was well aware that we were in a hurry and did not appreciate the numerous delays. I know that my husband and I both talked to him the week of 10/4/2017 because I was having knee surgery and we needed to have the house back in order. He assured us that he would do whatever it took to get the job done in time and that by the time I had surgery he would just have the floor left. However on 10/11 we still did not have all of the cabinets in, causing a delay in most other things. When he came back my husband again had a conversation and Mr. D[redacted] stated that he would get it done quickly. He was then gone again for several days. The week before we told him we would find someone else to finish the job, he was told that we were behind schedule and that we needed to be done. He stated that he understood and would get the job done. He then worked for a few hours before going home sick again, that is when I told him that he was no longer welcome back and that we would find someone else. At no point did Mr. D[redacted] tell us that the money was non-refundable, and at no point did we change the terms of the agreement. If the money was non-refundable that should have been given to us in writing. if there was a change made to an agreement it should have been done in writing, it was Mr. D[redacted]' responsibility to let us know of any changes in writing. I feel that he is stating that there was a change as an excuse for not getting the work done. 
Regards,
[redacted]