We are in receipt of the complaint which you forwarded to us this past week from Mr [redacted] from [redacted] It is true that we did install a concrete driveway in the summer of It is also true that lastyear we sent someone out to his residence to apply a sealer to the driveway.Mr [redacted] has again gotten in touch with us this year to let us know that the surface is stillspallingWe paid the subcontractor last year to clean and spray the sealer on his driveway.Then when he phoned us this year again, we did go out to see the driveway to see what washappeningWe feel that what is happening to his driveway is caused from salt on theconcreteThe only area of the driveway where spalling is occurring is at the top, flat partThesection of the driveway coming off the road is fineOnly at the level part — where cars areparked in the winter — is the concrete spalling.We were planning on replacing the top sections of the driveway for Mr [redacted] in September- EVEN THOUGH WE ONLY GIVE A ONE YEAR WARRANTY ON CONCRETE WORKIt is a shamethat he has decided not to give us the time to do him a ‘favor’ by replacing the cementWenote that you wrote this letter to us on October 1, meaning that he got in touch with youeven before September was overIn this line of work, there is no way that anyone canguarantee a time when outside work will be done due to the weatherNever the less, we hadplanned on helping him out.However now that he has decided to go a different route, we also will stand our groundNotonly did we give him a beautiful driveway, we were not the ones to allow salt on the driveway either from him using it to melt the winter snow or from the road salt dripping from the carsparked in the drivewayWe spent our own money already last year by sending out someone toreseal his driveway which he should be doing himself every yearSince he did not want to giveus the time to replace the concrete, our offer is no longer on the tableWe have tried to doeverything that we can to satisfy him but now he is making it seem like it is something we ‘owe’himWe feel that is far from the truth.MrLamaneck is stating that the entire driveway needs replacedThis shows how unreasonablehe is as only the top part — as stated previously — where the cars park is spallingWe havedecided that to even attempt to appease him anymore will only end up with him deciding hewants more and moreWe are not in a position to do that.We are sorry we have to take this path but feel we can not at this time do anything else thatwill make Mr [redacted] happy
MrM [redacted] 's response is accurate to a point He did install a new driveway for us After we complained for over a year about the spalling, he sent a sealant contractor out to pressure wash and seal the driveway The sealant contractor gave us a five year warranty, when the problems grew worse we attempted to contact him He never returned our calls After numerous attempts to get MrM [redacted] to look at the problem he arrived on June 18th, unannounced MrM [redacted] told us at that time that the sealant contractor was worthless and doesn't work for him any more At that time he stated the problem only involved certain pads and was caused by a poor batch of concrete He agreed to replace six of the concrete pads at the top of the driveway We asked MrM [redacted] for something in writing as to his intentions to replace the bad areas, he insured us that his word was good He told us he would do the work in September I asked him to keep us informed to when he would be coming so we could arrange our schedules Once late September arrived we decided to call MrM [redacted] At 11:AM on September 22, my wife spoke with MrsM [redacted] she said "he will call tonight" At 2:pm on September 25, my wife spoke again with MrsM [redacted] , and she said "I did give him your message, he'll call after eight" MrM [redacted] has never returned our calls By the beginning of October we began to realize that MrM [redacted] wasn't going to live up to his promise That's when we contacted Revdex.com As far as MrM [redacted] 's claim that the salt from our cars or salt that we apply to the driveway being the problem, my wife and I never leave our cars in the driveway and I have never used salt on the driveway When MrM [redacted] 's company did the work they poured concrete on two separate days The first day a patio, walkway and a small section was done closest to the garage doors at the top of the driveway Those pads show absolutely no spalling The only bad sections are the pads poured on the second day In addition, my daughter parks her car on the sloped section of driveway and there is little to no spalling there Immediately in front of where she parks and where no one drives or parks there is concrete spallingThis problem could have been averted had MrM [redacted] made just one call to us, he has never called us or returned any of our calls We tried for months to get him to look at the problem, on June 18th, he gave us "his word" that the work would be done by the end of September
We are in receipt of the complaint which you forwarded to us this past week from Mr. [redacted]from [redacted]It is true that we did install a concrete driveway in the summer of 2012. It is also true that lastyear we sent someone out to his residence to apply a sealer to the driveway.Mr. [redacted]...
has again gotten in touch with us this year to let us know that the surface is stillspalling. We paid the subcontractor last year to clean and spray the sealer on his driveway.Then when he phoned us this year again, we did go out to see the driveway to see what washappening. We feel that what is happening to his driveway is caused from salt on theconcrete. The only area of the driveway where spalling is occurring is at the top, flat part. Thesection of the driveway coming off the road is fine. Only at the level part — where cars areparked in the winter — is the concrete spalling.We were planning on replacing the top sections of the driveway for Mr. [redacted] in September- EVEN THOUGH WE ONLY GIVE A ONE YEAR WARRANTY ON CONCRETE WORK. It is a shamethat he has decided not to give us the time to do him a ‘favor’ by replacing the cement. Wenote that you wrote this letter to us on October 1, 2015 meaning that he got in touch with youeven before September was over. In this line of work, there is no way that anyone canguarantee a time when outside work will be done due to the weather. Never the less, we hadplanned on helping him out.However now that he has decided to go a different route, we also will stand our ground. Notonly did we give him a beautiful driveway, we were not the ones to allow salt on the driveway either from him using it to melt the winter snow or from the road salt dripping from the carsparked in the driveway. We spent our own money already last year by sending out someone toreseal his driveway which he should be doing himself every year. Since he did not want to giveus the time to replace the concrete, our offer is no longer on the table. We have tried to doeverything that we can to satisfy him but now he is making it seem like it is something we ‘owe’him. We feel that is far from the truth.Mr. Lamaneck is stating that the entire driveway needs replaced. This shows how unreasonablehe is as only the top part — as stated previously — where the cars park is spalling. We havedecided that to even attempt to appease him anymore will only end up with him deciding hewants more and more. We are not in a position to do that.We are sorry we have to take this path but feel we can not at this time do anything else thatwill make Mr. [redacted] happy.
We are in receipt of your letter dated 10/27/2015 in which Mr. Ronald [redacted]responded to our answer to his complaint.We have decided that in order to keep our reputation good, we will go back tothe [redacted]’s and replace the sections of their driveway which they are talkingabout. It is their decision if they would like this work done still this year or if theywould prefer us to do it in early spring. They will need to mark the six sections ofthe driveway they are dissatisfied with before we come out If they decide to waituntil spring, it will be done between April 1, 2016 and mid May, 2016.We are not admitting that we did anything wrong and even feel we did more thannormal with sending out someone to seal again their driveway, but we didpromise them that we would replace it and if they had just waited an extra weekbefore complaining, it would have been done already.Please let them know it is their decision as to when it will be replaced.Thank you,
Mr. M[redacted]'s response is accurate to a point. He did install a new driveway for us. After we complained for over a year about the spalling, he sent a sealant contractor out to pressure wash and seal the driveway. The sealant contractor gave us a five year warranty, when the problems grew worse we attempted to contact him. He never returned our calls. After numerous attempts to get Mr. M[redacted] to look at the problem he arrived on June 18th, 2015 unannounced. Mr. M[redacted] told us at that time that the sealant contractor was worthless and doesn't work for him any more. At that time he stated the problem only involved certain pads and was caused by a poor batch of concrete. He agreed to replace six of the concrete pads at the top of the driveway. We asked Mr. M[redacted] for something in writing as to his intentions to replace the bad areas, he insured us that his word was good. He told us he would do the work in September 2015. I asked him to keep us informed to when he would be coming so we could arrange our schedules. Once late September arrived we decided to call Mr. M[redacted]. At 11:45 AM on September 22, 2015 my wife spoke with Mrs. M[redacted] she said "he will call tonight". At 2:59 pm on September 25, 2015 my wife spoke again with Mrs. M[redacted], and she said "I did give him your message, he'll call after eight". Mr. M[redacted] has never returned our calls. By the beginning of October we began to realize that Mr. M[redacted] wasn't going to live up to his promise. That's when we contacted Revdex.com. As far as Mr. M[redacted]'s claim that the salt from our cars or salt that we apply to the driveway being the problem, my wife and I never leave our cars in the driveway and I have never used salt on the driveway. When Mr. M[redacted]'s company did the work they poured concrete on two separate days. The first day a patio, walkway and a small section was done closest to the garage doors at the top of the driveway. Those pads show absolutely no spalling. The only bad sections are the pads poured on the second day. In addition, my daughter parks her car on the sloped section of driveway and there is little to no spalling there. Immediately in front of where she parks and where no one drives or parks there is concrete spalling. This problem could have been averted had Mr. M[redacted] made just one call to us, he has never called us or returned any of our calls. We tried for months to get him to look at the problem, on June 18th, 2015 he gave us "his word" that the work would be done by the end of September 2015.
We are in receipt of the complaint which you forwarded to us this past week from Mr [redacted] from [redacted] It is true that we did install a concrete driveway in the summer of It is also true that lastyear we sent someone out to his residence to apply a sealer to the driveway.Mr [redacted] has again gotten in touch with us this year to let us know that the surface is stillspallingWe paid the subcontractor last year to clean and spray the sealer on his driveway.Then when he phoned us this year again, we did go out to see the driveway to see what washappeningWe feel that what is happening to his driveway is caused from salt on theconcreteThe only area of the driveway where spalling is occurring is at the top, flat partThesection of the driveway coming off the road is fineOnly at the level part — where cars areparked in the winter — is the concrete spalling.We were planning on replacing the top sections of the driveway for Mr [redacted] in September- EVEN THOUGH WE ONLY GIVE A ONE YEAR WARRANTY ON CONCRETE WORKIt is a shamethat he has decided not to give us the time to do him a ‘favor’ by replacing the cementWenote that you wrote this letter to us on October 1, meaning that he got in touch with youeven before September was overIn this line of work, there is no way that anyone canguarantee a time when outside work will be done due to the weatherNever the less, we hadplanned on helping him out.However now that he has decided to go a different route, we also will stand our groundNotonly did we give him a beautiful driveway, we were not the ones to allow salt on the driveway either from him using it to melt the winter snow or from the road salt dripping from the carsparked in the drivewayWe spent our own money already last year by sending out someone toreseal his driveway which he should be doing himself every yearSince he did not want to giveus the time to replace the concrete, our offer is no longer on the tableWe have tried to doeverything that we can to satisfy him but now he is making it seem like it is something we ‘owe’himWe feel that is far from the truth.MrLamaneck is stating that the entire driveway needs replacedThis shows how unreasonablehe is as only the top part — as stated previously — where the cars park is spallingWe havedecided that to even attempt to appease him anymore will only end up with him deciding hewants more and moreWe are not in a position to do that.We are sorry we have to take this path but feel we can not at this time do anything else thatwill make Mr [redacted] happy
MrM [redacted] 's response is accurate to a point He did install a new driveway for us After we complained for over a year about the spalling, he sent a sealant contractor out to pressure wash and seal the driveway The sealant contractor gave us a five year warranty, when the problems grew worse we attempted to contact him He never returned our calls After numerous attempts to get MrM [redacted] to look at the problem he arrived on June 18th, unannounced MrM [redacted] told us at that time that the sealant contractor was worthless and doesn't work for him any more At that time he stated the problem only involved certain pads and was caused by a poor batch of concrete He agreed to replace six of the concrete pads at the top of the driveway We asked MrM [redacted] for something in writing as to his intentions to replace the bad areas, he insured us that his word was good He told us he would do the work in September I asked him to keep us informed to when he would be coming so we could arrange our schedules Once late September arrived we decided to call MrM [redacted] At 11:AM on September 22, my wife spoke with MrsM [redacted] she said "he will call tonight" At 2:pm on September 25, my wife spoke again with MrsM [redacted] , and she said "I did give him your message, he'll call after eight" MrM [redacted] has never returned our calls By the beginning of October we began to realize that MrM [redacted] wasn't going to live up to his promise That's when we contacted Revdex.com As far as MrM [redacted] 's claim that the salt from our cars or salt that we apply to the driveway being the problem, my wife and I never leave our cars in the driveway and I have never used salt on the driveway When MrM [redacted] 's company did the work they poured concrete on two separate days The first day a patio, walkway and a small section was done closest to the garage doors at the top of the driveway Those pads show absolutely no spalling The only bad sections are the pads poured on the second day In addition, my daughter parks her car on the sloped section of driveway and there is little to no spalling there Immediately in front of where she parks and where no one drives or parks there is concrete spallingThis problem could have been averted had MrM [redacted] made just one call to us, he has never called us or returned any of our calls We tried for months to get him to look at the problem, on June 18th, he gave us "his word" that the work would be done by the end of September
We are in receipt of the complaint which you forwarded to us this past week from Mr. [redacted]from [redacted]It is true that we did install a concrete driveway in the summer of 2012. It is also true that lastyear we sent someone out to his residence to apply a sealer to the driveway.Mr. [redacted]...
has again gotten in touch with us this year to let us know that the surface is stillspalling. We paid the subcontractor last year to clean and spray the sealer on his driveway.Then when he phoned us this year again, we did go out to see the driveway to see what washappening. We feel that what is happening to his driveway is caused from salt on theconcrete. The only area of the driveway where spalling is occurring is at the top, flat part. Thesection of the driveway coming off the road is fine. Only at the level part — where cars areparked in the winter — is the concrete spalling.We were planning on replacing the top sections of the driveway for Mr. [redacted] in September- EVEN THOUGH WE ONLY GIVE A ONE YEAR WARRANTY ON CONCRETE WORK. It is a shamethat he has decided not to give us the time to do him a ‘favor’ by replacing the cement. Wenote that you wrote this letter to us on October 1, 2015 meaning that he got in touch with youeven before September was over. In this line of work, there is no way that anyone canguarantee a time when outside work will be done due to the weather. Never the less, we hadplanned on helping him out.However now that he has decided to go a different route, we also will stand our ground. Notonly did we give him a beautiful driveway, we were not the ones to allow salt on the driveway either from him using it to melt the winter snow or from the road salt dripping from the carsparked in the driveway. We spent our own money already last year by sending out someone toreseal his driveway which he should be doing himself every year. Since he did not want to giveus the time to replace the concrete, our offer is no longer on the table. We have tried to doeverything that we can to satisfy him but now he is making it seem like it is something we ‘owe’him. We feel that is far from the truth.Mr. Lamaneck is stating that the entire driveway needs replaced. This shows how unreasonablehe is as only the top part — as stated previously — where the cars park is spalling. We havedecided that to even attempt to appease him anymore will only end up with him deciding hewants more and more. We are not in a position to do that.We are sorry we have to take this path but feel we can not at this time do anything else thatwill make Mr. [redacted] happy.
We are in receipt of your letter dated 10/27/2015 in which Mr. Ronald [redacted]responded to our answer to his complaint.We have decided that in order to keep our reputation good, we will go back tothe [redacted]’s and replace the sections of their driveway which they are talkingabout. It is their decision if they would like this work done still this year or if theywould prefer us to do it in early spring. They will need to mark the six sections ofthe driveway they are dissatisfied with before we come out If they decide to waituntil spring, it will be done between April 1, 2016 and mid May, 2016.We are not admitting that we did anything wrong and even feel we did more thannormal with sending out someone to seal again their driveway, but we didpromise them that we would replace it and if they had just waited an extra weekbefore complaining, it would have been done already.Please let them know it is their decision as to when it will be replaced.Thank you,
Mr. M[redacted]'s response is accurate to a point. He did install a new driveway for us. After we complained for over a year about the spalling, he sent a sealant contractor out to pressure wash and seal the driveway. The sealant contractor gave us a five year warranty, when the problems grew worse we attempted to contact him. He never returned our calls. After numerous attempts to get Mr. M[redacted] to look at the problem he arrived on June 18th, 2015 unannounced. Mr. M[redacted] told us at that time that the sealant contractor was worthless and doesn't work for him any more. At that time he stated the problem only involved certain pads and was caused by a poor batch of concrete. He agreed to replace six of the concrete pads at the top of the driveway. We asked Mr. M[redacted] for something in writing as to his intentions to replace the bad areas, he insured us that his word was good. He told us he would do the work in September 2015. I asked him to keep us informed to when he would be coming so we could arrange our schedules. Once late September arrived we decided to call Mr. M[redacted]. At 11:45 AM on September 22, 2015 my wife spoke with Mrs. M[redacted] she said "he will call tonight". At 2:59 pm on September 25, 2015 my wife spoke again with Mrs. M[redacted], and she said "I did give him your message, he'll call after eight". Mr. M[redacted] has never returned our calls. By the beginning of October we began to realize that Mr. M[redacted] wasn't going to live up to his promise. That's when we contacted Revdex.com. As far as Mr. M[redacted]'s claim that the salt from our cars or salt that we apply to the driveway being the problem, my wife and I never leave our cars in the driveway and I have never used salt on the driveway. When Mr. M[redacted]'s company did the work they poured concrete on two separate days. The first day a patio, walkway and a small section was done closest to the garage doors at the top of the driveway. Those pads show absolutely no spalling. The only bad sections are the pads poured on the second day. In addition, my daughter parks her car on the sloped section of driveway and there is little to no spalling there. Immediately in front of where she parks and where no one drives or parks there is concrete spalling. This problem could have been averted had Mr. M[redacted] made just one call to us, he has never called us or returned any of our calls. We tried for months to get him to look at the problem, on June 18th, 2015 he gave us "his word" that the work would be done by the end of September 2015.