A & J Auto Service

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

As [redacted] mentioned, we have previously plowed his driveway, so I would consider offering snow plow removal to a previous customer a courtesy call, not an act of soliciting [redacted] responded and asked for our services on January 22nd, requesting pricing for this driveway and walkways.My statement regarding emergency plowing simply means that [redacted] was not contracted with us to do the workHe requested and confirmed our plowing services within hours of the stormIf he was contracted with us for the season, we would have had fiberglass markers out clearly showing the edges of the driveway.? His statement referring to a retired, part-time employee completing his work is falseA full-time employee with 20+ years of plowing experience came to service his propertyAt the depth of snow from that storm, it is impossible for even the most experienced driver to perfectly visualize where the grass stops and the asphalt begins, especially considering the fact [redacted] has no block or border separating his driveway from his grass.It comes to me as a surprise that he did not notice the damage for over a month, but he needed his driveway plowed as soon as possible during the storm because his parents reside at this homeIf the property was indeed vacant and had no witnesses to the damage, there would be no urgency in plowing the driveway.I understand that [redacted] resides in [redacted] ***, and there were no hidden motives in requesting that he meet me on siteWe have never met [redacted] and business was done entirely via text messageIt is against our policy to perform remedial work on any property without meeting a homeowner, discussing the plan, writing up a formal agreement, and having it signedFor all we know, the customer is not even the primary home owner of this propertyI never once said it needed to be during business hoursI made it clear that I understood his situation and would cater to his scheduleHe said he would be at his residence the week of 4/11/16, and when I offered to meet him there then, he ignored my requestI called [redacted] multiple times with no response, and followed up these calls with a text message asking that he return my phone calls whenever he had a chance, which he failed to do.? In conclusion, the customer failed to promptly report damages, was not under contract, and refused the opportunity to respond to my multiple requests to meet on site and discuss the claim

We have met with the owner & come to an agreement & work has resumed in a timely processThank you for all your helpPlease let me know if there is anything else for us to do on our end? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ?

As [redacted] mentioned, we have previously plowed his driveway, so I would consider offering snow plow removal to a previous customer a courtesy call, not an act of soliciting [redacted] responded and asked for our services on January 22nd, requesting pricing for this driveway and walkways.My statement regarding emergency plowing simply means that [redacted] was not contracted with us to do the workHe requested and confirmed our plowing services within hours of the stormIf he was contracted with us for the season, we would have had fiberglass markers out clearly showing the edges of the drivewayHis statement referring to a retired, part-time employee completing his work is falseA full-time employee with 20+ years of plowing experience came to service his propertyAt the depth of snow from that storm, it is impossible for even the most experienced driver to perfectly visualize where the grass stops and the asphalt begins, especially considering the fact [redacted] has no block or border separating his driveway from his grass.It comes to me as a surprise that he did not notice the damage for over a month, but he needed his driveway plowed as soon as possible during the storm because his parents reside at this homeIf the property was indeed vacant and had no witnesses to the damage, there would be no urgency in plowing the driveway.I understand that [redacted] resides in [redacted] ***, and there were no hidden motives in requesting that he meet me on siteWe have never met [redacted] and business was done entirely via text messageIt is against our policy to perform remedial work on any property without meeting a homeowner, discussing the plan, writing up a formal agreement, and having it signedFor all we know, the customer is not even the primary home owner of this propertyI never once said it needed to be during business hoursI made it clear that I understood his situation and would cater to his scheduleHe said he would be at his residence the week of 4/11/16, and when I offered to meet him there then, he ignored my requestI called [redacted] multiple times with no response, and followed up these calls with a text message asking that he return my phone calls whenever he had a chance, which he failed to doIn conclusion, the customer failed to promptly report damages, was not under contract, and refused the opportunity to respond to my multiple requests to meet on site and discuss the claim

Complaint: [redacted] I am rejecting this response because:MrR***'s comments are simply and do not reflect what occurredFor the record, and as illustrated in the attached photographs, MrR [redacted] initiated contact with me to offer snow plowing services on this occasion; I did not initiate contact with him or his company to request "emergency plowing" service Additionally, his company had plowed my driveway many times during the previous several years and were quite familiar with the propertySecond, no significant snow fall occurred between the time his company plowed my driveway and damaged my yard and the time I contacted him to inform him of the damageHis is the only company to have plowed my drivewayThird, when I initially made him aware of the damage, he flatly refused any responsibility until I mentioned I was contacting the Revdex.comFourth, he refused show up on-site to see the damage he causedHe later change that by insisting I be present when he came to survey the damage – with him cleverly knowing I lived miles away and that it would be difficult for me to get there during business hoursI did not refuse his offered to come – I simply told him I could not be there and urged him multiple times to come and survey the damage He refused to comeFifth, I came to ultimately learned that the YES Contractors operative who damaged my yard was directed by MrR [redacted] but was not a full-time employee, but rather, the father of one of his employeesMrR [redacted] used unskilled non-employee labor to do this work, and therefore created the situation that caused damage to my propertythese are the facts and I stand by themI am happy to share additional photographs and irrefutable evidence of my assertionsI expect him to be accountable and responsible for making restitution for the damage he has caused.Thank you Regards, [redacted] ***ss

Hi [redacted] I understand you are upset with the damages that have been done to your property. We take your complaint very seriously and we hope to address it in such a way where both of us can be pleased with the outcome.Typically, our customers have an ongoing contract with us for the entire winter... season. Our highly experienced crew meticulously surveys the property and marks out the driveway with fiberglass breakers in order to ensure no damages will be generated. However, we understand your primary home is located in [redacted] and we were very happy to assist you in any way possible. Unfortunately, because of the last minute hiring conditions, the ground was snow covered prior to our arrival, as to which we had no way of guaranteeing that your property would not suffer minor grass or curb damages. In addition to this, we plowed your driveway on January 27th and did not receive any feedback or complaints of damages to your property until February 29th. During this span of time, we experienced two more occasions of snow fall in which you did not hire us to remove your snow. Assuming that you managed to remove the snow by other means, it is very hard to decipher exactly when these damages occurred, and it is very likely that whoever you hired for the subsequent storms could have inflicted the damage to your property.I hold my customer satisfaction to the highest regard. I did my best to reach out to you by telephone on multiple occasions, as well as offer to meet you in person at the property to review damages and discuss the claim. I understand that you are not typically present at this residence, but I was more than willing to work around your schedule to find a time that was most convenient for you, in which you refused my offer.I appreciate you voicing your opinion. Customer feedback is invaluable and we make sure to document all concerns to establish solutions and better our services for the hundreds of satisfied snow removal customers we have retained over the years. Sincerely,Chris R***

Hi [redacted] I understand you are upset with the damages that have been done to your propertyWe take your complaint very seriously and we hope to address it in such a way where both of us can be pleased with the outcome.Typically, our customers have an ongoing contract with us for the entire winter seasonOur highly experienced crew meticulously surveys the property and marks out the driveway with fiberglass breakers in order to ensure no damages will be generatedHowever, we understand your primary home is located in [redacted] and we were very happy to assist you in any way possibleUnfortunately, because of the last minute hiring conditions, the ground was snow covered prior to our arrival, as to which we had no way of guaranteeing that your property would not suffer minor grass or curb damages. In addition to this, we plowed your driveway on January 27th and did not receive any feedback or complaints of damages to your property until February 29thDuring this span of time, we experienced two more occasions of snow fall in which you did not hire us to remove your snowAssuming that you managed to remove the snow by other means, it is very hard to decipher exactly when these damages occurred, and it is very likely that whoever you hired for the subsequent storms could have inflicted the damage to your property.I hold my customer satisfaction to the highest regardI did my best to reach out to you by telephone on multiple occasions, as well as offer to meet you in person at the property to review damages and discuss the claimI understand that you are not typically present at this residence, but I was more than willing to work around your schedule to find a time that was most convenient for you, in which you refused my offer.I appreciate you voicing your opinionCustomer feedback is invaluable and we make sure to document all concerns to establish solutions and better our services for the hundreds of satisfied snow removal customers we have retained over the years. Sincerely,Chris R***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have met with the owner & come to an agreement & work has resumed in a timely processThank you for all your helpPlease let me know if there is anything else for us to do on our end Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please rescind the above complaint filed on 6/18/as the matter has been resolved.Thank YouRich Butler

We received the request for installation of *** *** pool table on 10/3/16, and our installers, James and John, completed the install on 10/11/It was not until 12/18/that the customer reached out to ** *** ***, expressing the issues that she was experiencing with her pool
tableWhile we deeply understand that her husband was unable to play with the pool table due to his recovery, this does not ensure other events that could potentially damage the pool table did not occur, such as moving the table, other parties using it, or inadequate room climate conditions.We spoke with *** *** over the phone and ascertained all of her issuesShe explained that there were bumps along the seams of the slate causing the ball not to roll properly and she mentioned beeswax seeping out from in-between the slatesWe advised her that there would be a $service charge due to the fact it had been months since the initial installation** *** *** had agreed to pay this service fee for the customer, so we set up an appointment for John to return to the customer’s home on 1/6/to repair the table. At the time of installation, *** *** asked our installers to place moving coasters on the bottom of her table, which she referred to as rug protectorsOur installers heavily advised against moving the table and refused to put the coasters on, due to the fact moving the table can ruin the installation and destroy the tableWhen the customer asked our installers to move the chair she referred to in her complaint, they utilized the coasters by putting them on the four legs of the chairWhen our installers left the customer’s home, the moving coasters were on the chair legs, and there were no moving coasters on the pool tableWhen she scheduled her repair, she requested a different crew to return to her homeShe complimented the demeanor of our employees, but said she would like to prevent repeating the same issues the second time around.When John returned to the customer’s home for the repair, it was evident that the moving coasters had been put on the table at some point after the installationThe 8-ft Eliminator is a relatively light model, weighing in at approximately pounds, not pounds, and is not extremely difficult to move or budgeAfter assessing that the table had indeed been moved after our installers strongly advised the customer not to do so, John gave *** *** a price for him to re-level her tableShe refused to pay this fee, so he left. *** *** called our office again on 1/12/to schedule the repair at which time she agreed to pay the feeThe repair was scheduled for Friday, 1/20/On the morning of the scheduled repair, *** *** cancelled her appointment, stating that she was waiting to hear back from ** *** ***. Pool table seams do not separate after installation unless someone sits on the table, roughly bumps into it, or attempts to move itThe customer is denying moving the table, but it was clear to our installer upon arrival that the table had been moved in order to get the coasters under the legsAs mentioned previously, *** *** requested different installersThis leads us to further believe that she did move her table and she wished to have different installers due to the fact she did not want the crew to realize that she now had the moving coasters on her table that the initial crew refused to installWe have a well trained, highly experienced, personable staff that installs multiple pool tables per weekThe Eliminator is one of our most popular models and we are confident that these damages were self-inflicted

*** * *** *** first contacted Y.E.SContractors on April 19, regarding the installation of their above ground poolThe office staff scheduled an estimate for Thursday, April On May 2nd, the client contacted our office to say they had been pre-approved by *** *** for the
funding of the pool project and asked to be put on the schedule for the salesman to return and draw up a contract with themOn May 8th, the salesman went out to draw up the contract and prepare the permit paperworkThe client signed a contract with Y.E.SContractors and gave a $deposit to secure an install date.On May 23, we received an email, which is enclosed below, from the township stating that the permits had been handed in on May 15thThe permit was denied on May 23rd due to set backs, because the customer never updated his survey as stated in email The customer was immediately contacted by the office to make them aware of the situationThe salesman went out the same day to update the drawing and permit packet information so the permits could be approvedThe following day, the office scheduled the client’s pool installation for Wednesday, June 7th, weather and permit pending The following email was sent to the customer:Hi *** ***As per our phone conversation we scheduled your pool installation for Wednesday, June 7th and your pool electric installation for Monday, June 19th & Tuesday, June 20thWe will be out on Wednesday, June 14th, to set up temporary electricIf anything opens up in the electric schedule, I will be sure to move you upYou will receive a call from the office the night before to confirm your installationYou will receive a second call from the installation crew the morning of with an estimated time of arrivalThe crew will call again when en route to your exact locationExcavation is usually performed “WITHIN” two weeks of the installation date; the excavator will call to schedule a date and time that works best for the both of youYou will need to provide the excavator with a foot opening for the width of the bobcatBalance due to excavator will be due when he arrives to complete the excavation.Sand is usually delivered “WITHIN” week prior to the installation dateYou do not have to be present for the sand deliveryThe delivery driver will call you and advise you to leave a tarp out You can instruct the driver on where to place the sandPlease cover the sand to protect it from animals or bad weather.The tarp should be approximately 12'x20'.Backfill and Dirt Removal ($per load) are not included with install but are available as separate services.If you don't have a delivery date for your pool, please contact your Pool Store, as we do not deliver the pool We recommend having your pool delivered as soon as possible to allow time to resolve any possible issues with damaged or back ordered itemsOnce your pool has been delivered, please immediately move your liner indoorsThe liner MUST be stored “Indoors at room temperature”, or it will not stretch properly for installationThe liner comes in a box about the size of a small suitcaseOnce installation is complete we will return 4-days later to attach your skimmer and filterWe ask that you fill your pool with 6-inches of water per day until water level is 2-inches below your jet (circle cut out)This is so we can catch seam splits (manufacturer defect) early if there are any.Make sure to pick up your accessories (especially the skimmer and filter) ASAP to avoid a back-orderTo avoid confusion, make sure whoever is in charge (husband or wife) is home for the take down, excavation, installation, electric and landscape package, etcWe do not assemble ladders due to liability reasonsWe do not remove garbage or cardboard but we do pile it up neatly for youWe do not warranty old or used filters due to existing unforeseen leaks or cracks unless equipment is new in the box upon installation.We cannot install the pool on wet ground; therefore if there is any inclement weather and your site is not dry we will have to reschedule you to the next available datePlease be proactive by informing us prior to your installation date about any permit delays or if your pool site is muddy or has puddlesAcceptable payments: Certified Check, Money Orders or Cash WE DO NOT ACCEPT Personal Checks or Credit Cards.Please respond to our e-mail to let us know you have received it, as well as you agree and understand everything.If you have any questions or concerns please feel free to contact us at ***Thank you,RebeccaWe received an email from the township that the clients permits were ready for pick up on May 30thOn June 6th, the office called the client to confirm the installation for the next day, June 7thUpon arrival, it was determined by the crew that the customer’s site was too wet for installationWe always communicate to our clients via email and verbally the importance of maintaining a dry work site for pool installations We ask our customers to be proactive in monitoring the weather and covering their site to protect the groundsWet grounds will delay installations and clients will be have to be rescheduled to the next available install dateThe customer was advised that we would do our best to accommodate himWe had an opening to start installation on the morning of June 12th from 8am-12pm and then return in the afternoon to continue the installOn the morning of June 12th, the crew arrived at the customer’s home to begin the installationThe crew then needed to leave for another scheduled jobThey would be gone for four hours and come back around 4pm to continue workingWhen the crew was leaving, *** *** called Y.E.SContractors’ Operation Manager and told him your guys are not going anywhere, he proceeded to block the work vans in the driveway with his vehicle so they can’t leave and was verbally abrasive to the crew and operations director He made the situation extremely hostile and uncomfortable for our employees who were now being held against their will at his homeThe operation’s manager then contacted the salesman who had previously worked with the client to see if he could get him to let the crew leaveWe wanted to exhaust all options without getting the authorities involvedAs you can imagine, Y.E.Swas apprehensive towards sending employees back to the job site due the customer’s hostile actionsOn the first day of install, we verify that funds have been collected for financed pools to continue work the following day As of June 12th, funds had not been collected to do the completion of the pool Upon further investigation, it was determined that the client was only preapproved for the loan and the client did not take future action to accepting the loan*** *** confirmed that loan documents were not even generated for the clientWe then explained to the client that we could not complete any further work until the financing had been approved and processed We would then have to reschedule with another install dateHis earlier behavior now had us question if he was trying to get us to complete the pool without proper financingOn June 13th, we received an email from the finance company asking for our banking information so the ACH could be set up, which was completed and sent back immediately On June 15th, we received another email from the *** *** stating the loan documents were being ordered and for us to watch for an email from the loan document/funding department, which would be sent to us automatically once the borrower had signed their portionLater that day we received that email and did what we had to do to keep things movingOn June 21st, we received an email from Lyon’s financial stating we were clear to start constructionThe loan company requires a photo of the completed excavation before they release the first payment to the contractorWe sent the photo over the following day, June 22, and Lyon’s financial released the funds the same day.We continued the install on June 23rd, one day after the funds were releasedThey worked until quitting time and returned the next day, June 24th, to complete the installation of the poolThroughout this entire process, *** *** has berated, screamed at, cursed at, trapped, and has been downright disrespectful to a number of employees, including the operations manager, field techs, and the office staffDue to this, Y.E.Sis now caught in a position where we have to convince employees to go to the customers home so we can complete the jobOur employees have stated that they feel unsafe returning to the client’s home due to his berating and downright hostility towards them Y.E.SContractors plans to finish the job as contracted

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

As *** *** mentioned, we have previously plowed his driveway, so I would consider offering snow plow removal to a previous customer a courtesy call, not an act of soliciting*** *** responded and asked for our services on January 22nd, requesting pricing for this driveway and walkways.My statement regarding emergency plowing simply means that *** *** was not contracted with us to do the workHe requested and confirmed our plowing services within hours of the stormIf he was contracted with us for the season, we would have had fiberglass markers out clearly showing the edges of the driveway. His statement referring to a retired, part-time employee completing his work is falseA full-time employee with 20+ years of plowing experience came to service his propertyAt the depth of snow from that storm, it is impossible for even the most experienced driver to perfectly visualize where the grass stops and the asphalt begins, especially considering the fact *** *** has no block or border separating his driveway from his grass.It comes to me as a surprise that he did not notice the damage for over a month, but he needed his driveway plowed as soon as possible during the storm because his parents reside at this homeIf the property was indeed vacant and had no witnesses to the damage, there would be no urgency in plowing the driveway.I understand that *** *** resides in *** *** ***, and there were no hidden motives in requesting that he meet me on siteWe have never met *** and business was done entirely via text messageIt is against our policy to perform remedial work on any property without meeting a homeowner, discussing the plan, writing up a formal agreement, and having it signedFor all we know, the customer is not even the primary home owner of this propertyI never once said it needed to be during business hoursI made it clear that I understood his situation and would cater to his scheduleHe said he would be at his residence the week of 4/11/16, and when I offered to meet him there then, he ignored my requestI called *** *** multiple times with no response, and followed up these calls with a text message asking that he return my phone calls whenever he had a chance, which he failed to do. In conclusion, the customer failed to promptly report damages, was not under contract, and refused the opportunity to respond to my multiple requests to meet on site and discuss the claim

Hi ***I understand you are upset with the damages that have been done to your propertyWe take your complaint very seriously and we hope to address it in such a way where both of us can be pleased with the outcome.Typically, our customers have an ongoing contract with us for the entire winter
seasonOur highly experienced crew meticulously surveys the property and marks out the driveway with fiberglass breakers in order to ensure no damages will be generatedHowever, we understand your primary home is located in *** *** *** and we were very happy to assist you in any way possibleUnfortunately, because of the last minute hiring conditions, the ground was snow covered prior to our arrival, as to which we had no way of guaranteeing that your property would not suffer minor grass or curb damages.? In addition to this, we plowed your driveway on January 27th and did not receive any feedback or complaints of damages to your property until February 29thDuring this span of time, we experienced two more occasions of snow fall in which you did not hire us to remove your snowAssuming that you managed to remove the snow by other means, it is very hard to decipher exactly when these damages occurred, and it is very likely that whoever you hired for the subsequent storms could have inflicted the damage to your property.I hold my customer satisfaction to the highest regardI did my best to reach out to you by telephone on multiple occasions, as well as offer to meet you in person at the property to review damages and discuss the claimI understand that you are not typically present at this residence, but I was more than willing to work around your schedule to find a time that was most convenient for you, in which you refused my offer.I appreciate you voicing your opinionCustomer feedback is invaluable and we make sure to document all concerns to establish solutions and better our services for the hundreds of satisfied snow removal customers we have retained over the years.? Sincerely,Chris R***? ? ?

We have met with the owner & come to an agreement & work has resumed in a timely processThank you for all your helpPlease let me know if there is anything else for us to do on our end?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***?

We have addressed these issues and come to an amicable resolution

Hi [redacted]I understand you are upset with the damages that have been done to your property. We take your complaint very seriously and we hope to address it in such a way where both of us can be pleased with the outcome.Typically, our customers have an ongoing contract with us for the entire winter...

season. Our highly experienced crew meticulously surveys the property and marks out the driveway with fiberglass breakers in order to ensure no damages will be generated. However, we understand your primary home is located in [redacted] and we were very happy to assist you in any way possible. Unfortunately, because of the last minute hiring conditions, the ground was snow covered prior to our arrival, as to which we had no way of guaranteeing that your property would not suffer minor grass or curb damages. In addition to this, we plowed your driveway on January 27th and did not receive any feedback or complaints of damages to your property until February 29th. During this span of time, we experienced two more occasions of snow fall in which you did not hire us to remove your snow. Assuming that you managed to remove the snow by other means, it is very hard to decipher exactly when these damages occurred, and it is very likely that whoever you hired for the subsequent storms could have inflicted the damage to your property.I hold my customer satisfaction to the highest regard. I did my best to reach out to you by telephone on multiple occasions, as well as offer to meet you in person at the property to review damages and discuss the claim. I understand that you are not typically present at this residence, but I was more than willing to work around your schedule to find a time that was most convenient for you, in which you refused my offer.I appreciate you voicing your opinion. Customer feedback is invaluable and we make sure to document all concerns to establish solutions and better our services for the hundreds of satisfied snow removal customers we have retained over the years. Sincerely,Chris R[redacted]

We have met with the owner & come to an agreement & work has resumed in a timely process. Thank you for all your help. Please let me know if there is anything else for us to do on our end 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We received the request for installation of [redacted] pool table on 10/3/16, and our installers, James and John, completed the install on 10/11/16. It was not until 12/18/16 that the customer reached out to [redacted], expressing the issues that she was experiencing with her pool...

table. While we deeply understand that her husband was unable to play with the pool table due to his recovery, this does not ensure other events that could potentially damage the pool table did not occur, such as moving the table, other parties using it, or inadequate room climate conditions.We spoke with [redacted] over the phone and ascertained all of her issues. She explained that there were bumps along the seams of the slate causing the ball not to roll properly and she mentioned beeswax seeping out from in-between the slates. We advised her that there would be a $75 service charge due to the fact it had been 2 months since the initial installation. [redacted] had agreed to pay this service fee for the customer, so we set up an appointment for John to return to the customer’s home on 1/6/17 to repair the table. At the time of installation, [redacted] asked our installers to place moving coasters on the bottom of her table, which she referred to as rug protectors. Our installers heavily advised against moving the table and refused to put the coasters on, due to the fact moving the table can ruin the installation and destroy the table. When the customer asked our installers to move the chair she referred to in her complaint, they utilized the coasters by putting them on the four legs of the chair. When our installers left the customer’s home, the moving coasters were on the chair legs, and there were no moving coasters on the pool table. When she scheduled her repair, she requested a different crew to return to her home. She complimented the demeanor of our employees, but said she would like to prevent repeating the same issues the second time around.When John returned to the customer’s home for the repair, it was evident that the moving coasters had been put on the table at some point after the installation. The 8-ft Eliminator is a relatively light model, weighing in at approximately 300 pounds, not 600 pounds, and is not extremely difficult to move or budge. After assessing that the table had indeed been moved after our installers strongly advised the customer not to do so, John gave [redacted] a price for him to re-level her table. She refused to pay this fee, so he left. [redacted] called our office again on 1/12/17 to schedule the repair at which time she agreed to pay the fee. The repair was scheduled for Friday, 1/20/17. On the morning of the scheduled repair, [redacted] cancelled her appointment, stating that she was waiting to hear back from [redacted]. Pool table seams do not separate after installation unless someone sits on the table, roughly bumps into it, or attempts to move it. The customer is denying moving the table, but it was clear to our installer upon arrival that the table had been moved in order to get the coasters under the legs. As mentioned previously, [redacted] requested different installers. This leads us to further believe that she did move her table and she wished to have different installers due to the fact she did not want the crew to realize that she now had the moving coasters on her table that the initial crew refused to install. We have a well trained, highly experienced, personable staff that installs multiple pool tables per week. The Eliminator is one of our most popular models and we are confident that these damages were self-inflicted.