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A & J Automotive

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A & J Automotive Reviews (4)

• Nov 11, 2019

CUSTOMER CALLED AND SAID HE WOULD CONTACT US WHEN THE CAR WAS OUT OF THE OTHER SHOP A&J AUTOMOTIVE OFERED TO SEND A FLAT BED TO PICK IT UP OUR POLICY IS ANY WARRANTY WORK MUST BE AT OUR FACILITY. CUSTOMER WANTED OEM WIRING DONE ... CUSTOMER WAS ADVISED OF ADDITIONAL PARTS NEEDED THRU THE JOB AND ADVISED... CUSTOMER WAS ADVISED THAT CARB NEEEDED TO BE REPAIR WORK WAS DECLINED CUSTOMERS VEHICLE STOPPED RUNNING TOOK IT ANOTHER SHOP THEY SAID IT NEEDED A CARBURATOR THEY REPAIRED THEN THEY CLAIM WIRING WAS INCORRECT OFFERED TO CUSTOMER SEVEAL TIME TO GET VEHICLE BACK HERE LAST CONVERSATION WITH CUSTOMER WAS THAT NEW CARB INSTALLED ELSEWHERE WAS FAULTY AND A&J AUTOMOTIVE WOULD BE ADVISED WHEN WE CAN LOOK OVER THE VEHICLE AT NO CHARGE.......

CUSTOMER CALLED AND SAID HE WOULD CONTACT  US WHEN THE CAR WAS  OUT OF THE OTHER SHOP  A&J AUTOMOTIVE OFERED TO  SEND A FLAT BED TO PICK IT UP OUR POLICY IS ANY WARRANTY WORK MUST BE AT OUR FACILITY.     CUSTOMER WANTED  OEM WIRING  DONE ...

  CUSTOMER WAS ADVISED OF ADDITIONAL PARTS NEEDED THRU THE JOB  AND ADVISED...    CUSTOMER WAS ADVISED THAT CARB NEEEDED TO BE REPAIR WORK WAS DECLINED   CUSTOMERS VEHICLE STOPPED RUNNING  TOOK IT ANOTHER SHOP THEY SAID IT NEEDED A CARBURATOR THEY REPAIRED  THEN THEY CLAIM  WIRING WAS INCORRECT   OFFERED TO CUSTOMER SEVEAL TIME TO GET VEHICLE BACK HERE   LAST CONVERSATION WITH CUSTOMER WAS THAT NEW CARB INSTALLED ELSEWHERE WAS FAULTY AND  A&J AUTOMOTIVE WOULD BE ADVISED WHEN  WE CAN  LOOK OVER THE VEHICLE AT NO CHARGE.......

Review: I went to the business on August 7, 2014 with a brake issue on a 1995 [redacted]. The business did an evaluation and then told me that the vehicle needed brake pads, calipers, hoses, and rotors for the left side and tried to upgrade me to buying for both sides. I declined and agreed to replacing pads, hose and caliper on the left side. The business also told me that this job would take 2 hours to complete at a charge of $85 per hour.

After consultation with my parents we agreed I had no choice since I was traveling and 5 hours away from home. At 4:15 I authorized them to begin the repairs. At 4:45 the repairs were finished. The bill the business presented was for replacement/new brake pads, calipers, and hoses. They also billed me for 2 hours labor. I immediately disputed the charge since they had actually needed 30 minutes labor.

When I returned home my local mechanic looked at the repair job and also told me that, in addition to overcharging for the parts, the business did not put new parts on the vehicle.

I have already instituted a dispute with my credit card companyDesired Settlement: I would like the Revdex.com to help protect other travelers from being taken advantage of. I also want my credit card credited for the bill amount due to their improper and possibly illegal actions

Business

Response:

Dear Revdex.com,

I took my truck to be repaired with this company, I needed an new gas tank,gas straps and fuel censor and other things that go into replacing a gas tank. I believed that the truck was fixed at first, so I paid my bill in full and took the truck home. It was time to get my truck inspected so I brought it to a different mechanic to get my truck all set to pass inspection. Their were some unrelated things I had to repair, but my mechanic says, I fixed what I could except your fuel censor because it has been duct taped, I wanted to ask if they were supposed to repair that when they did your gas tank. The answer to that was yes, so I called [redacted] at A&J's and told him what my mechanic, [redacted] had found. He told me that he was very sorry that his "crackhead" mechanic that was now in jail must have done that,to bring it down. I demanded that he fix it for free,as I had already paid for this to be fixed with the gas tank. So, he "fixes" it, or so I thought. I bring my truck back to [redacted], to confirm that the censor was fixed,he says it looks as though it had been replaced. So, my check light is off,so I head for Executive Automotive to have my truck inspected. They hook it up to the machine and say to me, your truck is giving a code, some kind of vapor code. It wont pass. So, now I am just aggravated, and getting fed up, so instead of bringing it back across town and having it relooked at and then driving it back across town, I ask Executive Auto to take a look. I was there anyways. When they called me to tell me why my check engine light was still on I was absolutely floored!! They asked me to come to the shop the handed me a fuel censor that was rusty and broken as well as a foot and a half piece of garden hose. I said whats the garden hose for. He replied this is what they repaired your truck with. What the garden hose was replacing was a $97.00 line that was supposed to be my fuel vapor line. Which should have been done with A&J's original repair.

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Address: 712 Warrenton Rd, Fredericksburg, VA, 22406-1039

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