A J Dwoskin And Associates, Inc.

Thank you for your letter dated informing us of a complaint submitted on from a current resident of oursI have read the complaint and can assure you, our employee was acting in accordance with a long standing policy with regards to occupancy standards in our rental units.Our
policy is clear in that no more than two persons, plus a child under the age of months, may share a bedroomOnce the dependent child has reached months of age, the leaseholder is required to transfer to larger unit; in this case a two bedroom unitsI have included a copy of our policy on Community Occupancy Standards, Please note that it was discovered during a review of the complainant's lease renewal, that the dependent child residing in the unit is well over months of ageTherefore, our occupancy standards policy does require that the complainant transfer to a two-bedroom unit in order to renew his/her lease, hope this clears up any concern regarding this complaint.Sincerely,Michelle F*

We are in receipt of your letter of August 19, 2016, regarding the above-titled complaint filed with the Revdex.com by *** ***. Please be advised that the entire application fee - in the amount of $- had been authorized to be refunded to *** *** prior to our receipt of this
complaintAt least one attempt to mail the refund to *** *** was unsuccessful, as *** *** had provided us with an outdated address; the original check was cancelled, and a new check re-issued, If you have any questions, please feel free to call me at ###-###-####.Sincerely,Michael *D*** General Counsel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***To whom it may concern,
I am rejecting this response because:First there policy is totally against Fair Housing Act (in attachment or see https://www.justice.gov/crt/fair-housing-act-2) Sec[U.S.C3604] Discrimination in sale or rental of housing and other prohibited practices.Second, I lives in a one bedroom with a den Even based on the business's only policy (see "attaachment AJ_Dwoskin_Response.pdf" page 3) One bedroom with den can live adults plus a child under month.They refuse to renew my lease based on nothing but arrogant: they don't care the law and don't even read their only policy.In the phone I clearly mentioned I am living in a unit have one bedroom with den to their agent Erica D***. thanks,**
Regards,
** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Due to its inaccuracies and disingenuousness. I will attempt to refute all of the authors non-truths, which are untrue, hurtful and open fresh wounds of the trauma suffered.
AJ Dwoskin has NOT been in constant communication, as evidenced by the author of the response (and head of resident relations) who has yet to return my call from weeks agoWhere, at first the leasing office and property managers may have been quick to reply to my concerns but offered no practical or alternative solution to the situationI was forced to repeatedly take time off of work to visit the office and attempt to meet staff and managers to communicate since they did not return my phone calls and emails.
The ONLY “solution" offered was for me to wait months for the upstairs tenant’s lease to end, allowing him to transfer to a different apartments and attempt to, in their words on July “... re-carpet the apartment with additional padding to reduce the noise” which was not realistic or practical
Absolutely no negotiations took place; I requested what I felt was due; nothing more and nothing lessRefunding me the time spent evicted from my apartment, waiving a transfer fee, and adjusting the rent in the new apartment to match the originalWhich they repeatedly informed me was “not possible”
They did not see that the circumstances merited special exceptions or alternative accommodations and shortly after first raising the issue, the noise became unbearable, and the leasing office was unable to help due to upper management handling the situation but not replying to my repeated communications, I was forced to leave the apartment.
The two times, they visited the apartment the upstairs neighbor was not moving about in the usual manner or stayed long enough to make any fair assessment
I refused to agree to transfer to a unit that they spent weeks, giving me the run around as to when it would be available for me to inspect. I also raised filed a complaint with Fairfax County Consumer Complaint department: case: ***
When I first reported the issue, I documented my experience with recordings and video, I invited staff to experience first hand the trauma suffered from the incessant pounding and vibrations, but I was informed by the CFO, the decision maker, that I had been the first to complain in the previous yearsHowever upon speaking to the upstairs neighbor, I learned that in reality the previous tenant had complained numerous times about the neighborI requested him to follow up with the leasing office to raise the concerns to their attention, contradicting the previous statementsThey refused to reexamine the situation in light of the [supposed] new revelations
I say *supposed* because when I decided that A.JDwoskin offered me no realistic, affordable alternative, I reluctantly requested the transfer, and learned directly from the CFO that the previous tenant complaints of was classified as “noise" and I felt violated Virginia Code 55-78: http://law.lis.virginia.gov/vacode/55-78 and my right to a quiet and enjoyable unit
They DID have advanced knowledge of the apartment having complaints and did NOTHING to accommodate me
Regards,
*** ***

Thank you for your letter dated informing us of a complaint submitted on from a former resident of oursI have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where *** *** resided, it appears that they had a discussion last week and the issue was resolved between themThere was some sort of mix up with the emails but they worked it out and the notice fee was reversedTherefore, no payment for the 60-day notice fee is owed by *** ***.I trust this resolves the issue and the complaint can be considered closed. Sincerely,Michelle F* Chief Human Resources Officer A.JDwoskin & Associates

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Due to its inaccuracies and disingenuousness. I will attempt to refute all of the authors non-truths, which are untrue, hurtful and open fresh wounds of the trauma suffered.
AJ Dwoskin has NOT been in constant communication, as evidenced by the author of the response (and head of resident relations) who has yet to return my call from weeks agoWhere, at first the leasing office and property managers may have been quick to reply to my concerns but offered no practical or alternative solution to the situationI was forced to repeatedly take time off of work to visit the office and attempt to meet staff and managers to communicate since they did not return my phone calls and emails.
The ONLY “solution" offered was for me to wait months for the upstairs tenant’s lease to end, allowing him to transfer to a different apartments and attempt to, in their words on July “... re-carpet the apartment with additional padding to reduce the noise” which was not realistic or practical
Absolutely no negotiations took place; I requested what I felt was due; nothing more and nothing lessRefunding me the time spent evicted from my apartment, waiving a transfer fee, and adjusting the rent in the new apartment to match the originalWhich they repeatedly informed me was “not possible”
They did not see that the circumstances merited special exceptions or alternative accommodations and shortly after first raising the issue, the noise became unbearable, and the leasing office was unable to help due to upper management handling the situation but not replying to my repeated communications, I was forced to leave the apartment.
The two times, they visited the apartment the upstairs neighbor was not moving about in the usual manner or stayed long enough to make any fair assessment
I refused to agree to transfer to a unit that they spent weeks, giving me the run around as to when it would be available for me to inspect. I also raised filed a complaint with Fairfax County Consumer Complaint department: case: ***
When I first reported the issue, I documented my experience with recordings and video, I invited staff to experience first hand the trauma suffered from the incessant pounding and vibrations, but I was informed by the CFO, the decision maker, that I had been the first to complain in the previous yearsHowever upon speaking to the upstairs neighbor, I learned that in reality the previous tenant had complained numerous times about the neighborI requested him to follow up with the leasing office to raise the concerns to their attention, contradicting the previous statementsThey refused to reexamine the situation in light of the [supposed] new revelations
I say *supposed* because when I decided that A.JDwoskin offered me no realistic, affordable alternative, I reluctantly requested the transfer, and learned directly from the CFO that the previous tenant complaints of was classified as “noise" and I felt violated Virginia Code 55-78: http://law.lis.virginia.gov/vacode/55-78 and my right to a quiet and enjoyable unit
They DID have advanced knowledge of the apartment having complaints and did NOTHING to accommodate me
Regards,
*** ***

Thank you for your letter dated informing us of a complaint submitted on from a former resident of oursI have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where *** ***
resided, it appears that they had a discussion last week and the issue was resolved between themThere was some sort of mix up with the emails but they worked it out and the notice fee was reversedTherefore, no payment for the 60-day notice fee is owed by *** ***.I trust this resolves the issue and the complaint can be considered closed.Sincerely,Michelle F* Chief HumanResources Officer

Thank you for your letter dated informing us of a complaint submitted on from a current resident of oursI have read the complaint and can assure you, our employee was acting in accordance with a long standing policy with regards to occupancy standards in our rental units.Our
policy is clear in that no more than two persons, plus a child under the age of months, may share a bedroomOnce the dependent child has reached months of age, the leaseholder is required to transfer to larger unit; in this case a two bedroom unitsI have included a copy of our policy on Community Occupancy Standards, Please note that it was discovered during a review of the complainant's lease renewal, that the dependent child residing in the unit is well over months of ageTherefore, our occupancy standards policy does require that the complainant transfer to a two-bedroom unit in order to renew his/her lease, hope this clears up any concern regarding this complaint.Sincerely,Michelle F*

To Whom it May Concern,Thank you for notifying us of this complaint as well as providing details in regards to the response processPlease take a moment to review our account of the case mentioned in complaint ID:***.We have been in constant communication with this resident at *** ***
ApartmentsWhen the resident voiced their concerns regarding noise coming from the apartment above theirs, our leasing office staff addressed the issue diligentlyWe did so by going over options to file a noise complaint with the resident as well as working with our maintenance team to assess the noise situation in the apartmentThe noise heard when our Property Manager visited the apartment alongside the resident was minimal and determined to be expected in apartment livingUnfortunately, we do not promise or advertise soundproof living at *** *** and this was communicated to the resident during their leasing processThe resident chose this apartment after visiting our community and willingly signed the lease agreement for that apartmentPlease note that until the resident's recent complaints, our internal reports for this apartment showed no prior noise complaints.While addressing the noise concerns with our management team, the resident communicated that they were no longer interested in staying in their apartment and would like to transfer to another apartment instead or break their lease agreementWe presented the following options which are also explained in the lease agreement they signed when moving into the community:Pay the agreed upon $transfer fee and move to another apartment with a new rental rateBreak the lease with a 60-day notice, a termination fee of month's rent and the repayment? of the concessions received upon move-in.We continuously asked the resident to notify us of their decision but we did not receive one as attempted negotiations took placeAs of 8/5/17, the resident agreed transfer to a new unit and pay the $transfer feeWe have acted fairly and within the parameters of the agreed upon lease contractWe are happy that is seems like this issue has been resolved.Please contact us if you have any questions or concerns.Best regards,? Clifford L***Resident Relations Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***To whom it may concern,
I am rejecting this response because:First there policy is totally against Fair Housing Act (in attachment or see https://www.justice.gov/crt/fair-housing-act-2) ? Sec[U.S.C3604] Discrimination in sale or rental of housing and other prohibited practices.Second, I lives in a one bedroom with a den? Even based on the business's only policy (see "attaachment AJ_Dwoskin_Response.pdf" page 3) ? One bedroom with den can live adults plus a child under month.They refuse to renew my lease based on nothing but? arrogant: they don't care the law and don't even read their only policy.In the phone I clearly mentioned I am living in a unit have one bedroom with den to their agent Erica D***.? thanks,**? ? ?
Regards,
** ***

We are in receipt of your letter of August 19, 2016, regarding the above-titled complaint filed with the Revdex.com by *** ***.? Please be advised that the entire application fee - in the amount of $- had been authorized to be refunded to *** *** prior to our receipt of this
complaintAt least one attempt to mail the refund to *** *** was unsuccessful, as *** *** had provided us with an outdated address; the original check was cancelled, and a new check re-issued,? If you have any questions, please feel free to call me at ###-###-####.Sincerely,Michael *D*** General Counsel

Thank you for your letter dated 3.31.17 informing us of a complaint submitted on 3.30.17 from a former resident of ours. I have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where [redacted] resided, it appears that they had a discussion last week and the issue was resolved between them. There was some sort of mix up with the emails but they worked it out and the notice fee was reversed. Therefore, no payment for the 60-day notice fee is owed by [redacted].I trust this resolves the issue and the complaint can be considered closed. Sincerely,Michelle F[redacted] Chief Human Resources Officer A.J. Dwoskin & Associates

Thank you for your letter dated 3.31.17 informing us of a complaint submitted on 3.30.17 from a former resident of ours. I have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where [redacted]...

resided, it appears that they had a discussion last week and the issue was resolved between them. There was some sort of mix up with the emails but they worked it out and the notice fee was reversed. Therefore, no payment for the 60-day notice fee is owed by [redacted].I trust this resolves the issue and the complaint can be considered closed.Sincerely,Michelle F[redacted] Chief Human. Resources Officer

To Whom it May Concern,Thank you for notifying us of this complaint as well as providing details in regards to the response process. Please take a moment to review our account of the case mentioned in complaint ID:[redacted].We have been in constant communication with this resident at [redacted]...

Apartments. When the resident voiced their concerns regarding noise coming from the apartment above theirs, our leasing office staff addressed the issue diligently. We did so by going over options to file a noise complaint with the resident as well as working with our maintenance team to assess the noise situation in the apartment. The noise heard when our Property Manager visited the apartment alongside the resident was minimal and determined to be expected in apartment living. Unfortunately, we do not promise or advertise soundproof living at [redacted] and this was communicated to the resident during their leasing process. The resident chose this apartment after visiting our community and willingly signed the lease agreement for that apartment. Please note that until the resident's recent complaints, our internal reports for this apartment showed no prior noise complaints.While addressing the noise concerns with our management team, the resident communicated that they were no longer interested in staying in their apartment and would like to transfer to another apartment instead or break their lease agreement. We presented the following options which are also explained in the lease agreement they signed when moving into the community:1. Pay the agreed upon $700 transfer fee and move to another apartment with a new rental rate.2. Break the lease with a 60-day notice, a termination fee of 2 month's rent and the repayment of the concessions received upon move-in.We continuously asked the resident to notify us of their decision but we did not receive one as attempted negotiations took place. As of 8/5/17, the resident agreed transfer to a new unit and pay the $700 transfer fee. We have acted fairly and within the parameters of the agreed upon lease contract. We are happy that is seems like this issue has been resolved.Please contact us if you have any questions or concerns.Best regards, Clifford L[redacted]Resident Relations Coordinator