Thank you for your letter dated informing us of a complaint submitted on from a current resident of oursI have read the complaint and can assure you, our employee was acting in accordance with a long standing policy with regards to occupancy standards in our rental units.Our policy is clear in that no more than two persons, plus a child under the age of months, may share a bedroomOnce the dependent child has reached months of age, the leaseholder is required to transfer to larger unit; in this case a two bedroom unitsI have included a copy of our policy on Community Occupancy Standards, Please note that it was discovered during a review of the complainant's lease renewal, that the dependent child residing in the unit is well over months of ageTherefore, our occupancy standards policy does require that the complainant transfer to a two-bedroom unit in order to renew his/her lease, hope this clears up any concern regarding this complaint.Sincerely,Michelle F*
Thank you for your letter dated informing us of a complaint submitted on from a former resident of oursI have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where [redacted] resided, it appears that they had a discussion last week and the issue was resolved between themThere was some sort of mix up with the emails but they worked it out and the notice fee was reversedTherefore, no payment for the 60-day notice fee is owed by [redacted] ***.I trust this resolves the issue and the complaint can be considered closed.Sincerely,Michelle F [redacted] Chief HumanResources Officer
Thank you for your letter dated informing us of a complaint submitted on from a former resident of oursI have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where [redacted] *** resided, it appears that they had a discussion last week and the issue was resolved between themThere was some sort of mix up with the emails but they worked it out and the notice fee was reversedTherefore, no payment for the 60-day notice fee is owed by [redacted] ***.I trust this resolves the issue and the complaint can be considered closed.Sincerely,Michelle F [redacted] Chief HumanResources Officer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] To whom it may concern, I am rejecting this response because:First there policy is totally against Fair Housing Act (in attachment or see https://www.justice.gov/crt/fair-housing-act-2) ? Sec[U.S.C3604] Discrimination in sale or rental of housing and other prohibited practices.Second, I lives in a one bedroom with a den? Even based on the business's only policy (see "attaachment AJ_Dwoskin_Response.pdf" page 3) ? One bedroom with den can live adults plus a child under month.They refuse to renew my lease based on nothing but? arrogant: they don't care the law and don't even read their only policy.In the phone I clearly mentioned I am living in a unit have one bedroom with den to their agent Erica D***.? thanks,**? ? ? Regards, [redacted] ***
To Whom it May Concern,Thank you for notifying us of this complaint as well as providing details in regards to the response processPlease take a moment to review our account of the case mentioned in complaint ID: [redacted] .We have been in constant communication with this resident at [redacted] ApartmentsWhen the resident voiced their concerns regarding noise coming from the apartment above theirs, our leasing office staff addressed the issue diligentlyWe did so by going over options to file a noise complaint with the resident as well as working with our maintenance team to assess the noise situation in the apartmentThe noise heard when our Property Manager visited the apartment alongside the resident was minimal and determined to be expected in apartment livingUnfortunately, we do not promise or advertise soundproof living at [redacted] and this was communicated to the resident during their leasing processThe resident chose this apartment after visiting our community and willingly signed the lease agreement for that apartmentPlease note that until the resident's recent complaints, our internal reports for this apartment showed no prior noise complaints.While addressing the noise concerns with our management team, the resident communicated that they were no longer interested in staying in their apartment and would like to transfer to another apartment instead or break their lease agreementWe presented the following options which are also explained in the lease agreement they signed when moving into the community:Pay the agreed upon $transfer fee and move to another apartment with a new rental rateBreak the lease with a 60-day notice, a termination fee of month's rent and the repayment of the concessions received upon move-in.We continuously asked the resident to notify us of their decision but we did not receive one as attempted negotiations took placeAs of 8/5/17, the resident agreed transfer to a new unit and pay the $transfer feeWe have acted fairly and within the parameters of the agreed upon lease contractWe are happy that is seems like this issue has been resolved.Please contact us if you have any questions or concerns.Best regards, Clifford L [redacted] Resident Relations Coordinator
We are in receipt of your letter of August 19, 2016, regarding the above-titled complaint filed with the Revdex.com by [redacted] . Please be advised that the entire application fee - in the amount of $- had been authorized to be refunded to [redacted] prior to our receipt of this complaintAt least one attempt to mail the refund to [redacted] was unsuccessful, as [redacted] had provided us with an outdated address; the original check was cancelled, and a new check re-issued, If you have any questions, please feel free to call me at ###-###-####.Sincerely,Michael *D [redacted] General Counsel
Thank you for your letter dated informing us of a complaint submitted on from a current resident of oursI have read the complaint and can assure you, our employee was acting in accordance with a long standing policy with regards to occupancy standards in our rental units.Our policy is clear in that no more than two persons, plus a child under the age of months, may share a bedroomOnce the dependent child has reached months of age, the leaseholder is required to transfer to larger unit; in this case a two bedroom unitsI have included a copy of our policy on Community Occupancy Standards, Please note that it was discovered during a review of the complainant's lease renewal, that the dependent child residing in the unit is well over months of ageTherefore, our occupancy standards policy does require that the complainant transfer to a two-bedroom unit in order to renew his/her lease, hope this clears up any concern regarding this complaint.Sincerely,Michelle F
*
Thank you for your letter dated informing us of a complaint submitted on from a former resident of oursI have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where [redacted] resided, it appears that they had a discussion last week and the issue was resolved between themThere was some sort of mix up with the emails but they worked it out and the notice fee was reversedTherefore, no payment for the 60-day notice fee is owed by [redacted] ***.I trust this resolves the issue and the complaint can be considered closed.Sincerely,Michelle F [redacted] Chief HumanResources Officer
Thank you for your letter dated informing us of a complaint submitted on from a former resident of oursI have read the complaint and have followed up with the onsite staff to find out more about this residents situation.After speaking with the Property Manager where [redacted] *** resided, it appears that they had a discussion last week and the issue was resolved between themThere was some sort of mix up with the emails but they worked it out and the notice fee was reversedTherefore, no payment for the 60-day notice fee is owed by [redacted] ***.I trust this resolves the issue and the complaint can be considered closed.Sincerely,Michelle F [redacted] Chief HumanResources Officer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] To whom it may concern, I am rejecting this response because:First there policy is totally against Fair Housing Act (in attachment or see https://www.justice.gov/crt/fair-housing-act-2) ? Sec[U.S.C3604] Discrimination in sale or rental of housing and other prohibited practices.Second, I lives in a one bedroom with a den? Even based on the business's only policy (see "attaachment AJ_Dwoskin_Response.pdf" page 3) ? One bedroom with den can live adults plus a child under month.They refuse to renew my lease based on nothing but? arrogant: they don't care the law and don't even read their only policy.In the phone I clearly mentioned I am living in a unit have one bedroom with den to their agent Erica D***.? thanks,**? ? ? Regards, [redacted] ***
To Whom it May Concern,Thank you for notifying us of this complaint as well as providing details in regards to the response processPlease take a moment to review our account of the case mentioned in complaint ID: [redacted] .We have been in constant communication with this resident at [redacted] ApartmentsWhen the resident voiced their concerns regarding noise coming from the apartment above theirs, our leasing office staff addressed the issue diligentlyWe did so by going over options to file a noise complaint with the resident as well as working with our maintenance team to assess the noise situation in the apartmentThe noise heard when our Property Manager visited the apartment alongside the resident was minimal and determined to be expected in apartment livingUnfortunately, we do not promise or advertise soundproof living at [redacted] and this was communicated to the resident during their leasing processThe resident chose this apartment after visiting our community and willingly signed the lease agreement for that apartmentPlease note that until the resident's recent complaints, our internal reports for this apartment showed no prior noise complaints.While addressing the noise concerns with our management team, the resident communicated that they were no longer interested in staying in their apartment and would like to transfer to another apartment instead or break their lease agreementWe presented the following options which are also explained in the lease agreement they signed when moving into the community:Pay the agreed upon $transfer fee and move to another apartment with a new rental rateBreak the lease with a 60-day notice, a termination fee of month's rent and the repayment of the concessions received upon move-in.We continuously asked the resident to notify us of their decision but we did not receive one as attempted negotiations took placeAs of 8/5/17, the resident agreed transfer to a new unit and pay the $transfer feeWe have acted fairly and within the parameters of the agreed upon lease contractWe are happy that is seems like this issue has been resolved.Please contact us if you have any questions or concerns.Best regards, Clifford L [redacted] Resident Relations Coordinator
We are in receipt of your letter of August 19, 2016, regarding the above-titled complaint filed with the Revdex.com by [redacted] . Please be advised that the entire application fee - in the amount of $- had been authorized to be refunded to [redacted] prior to our receipt of this complaintAt least one attempt to mail the refund to [redacted] was unsuccessful, as [redacted] had provided us with an outdated address; the original check was cancelled, and a new check re-issued, If you have any questions, please feel free to call me at ###-###-####.Sincerely,Michael *D [redacted] General Counsel