A&J endangered the welfare of my 99-year-old mother when they assigned an aide who had never previously been a live-in caseworker. The aide had health issues that resulted in her collapse outside on a concrete sidewalk while waiting with my mother for transportation to a medical appointment. As she fell to the ground, the aide grabbed my mother's wheelchair handle for support, pulling the wheelchair sideways to the ground with my mother strapped in it. My mother screamed as she fell and the aide barely regained consciousness, unaware of the seriousness of the incident she had just caused. Two witnesses in addition to myself were appalled and quickly worked to get my mother's wheelchair upright. The aide revived and traveled to the appointment with my mother, only to collapse again inside the facility where she received emergency treatment and was admitted to the hospital. My mother returned home with a new aide assigned from a different agency. A&J has failed on numerous occasions to provide satisfactory weekend home health care aides for my mother, and they have sent no less than half a dozen different aides over the course of the last few months. I would not recommend them to anyone and I assert that their Medicaid certification should be revoked.
A&J endangered the welfare of my 99-year-old mother when they assigned an aide who had never previously been a live-in caseworker. The aide had health issues that resulted in her collapse outside on a concrete sidewalk while waiting with my mother for transportation to a medical appointment. As she fell to the ground, the aide grabbed my mother's wheelchair handle for support, pulling the wheelchair sideways to the ground with my mother strapped in it. My mother screamed as she fell and the aide barely regained consciousness, unaware of the seriousness of the incident she had just caused. Two witnesses in addition to myself were appalled and quickly worked to get my mother's wheelchair upright. The aide revived and traveled to the appointment with my mother, only to collapse again inside the facility where she received emergency treatment and was admitted to the hospital. My mother returned home with a new aide assigned from a different agency. A&J has failed on numerous occasions to provide satisfactory weekend home health care aides for my mother, and they have sent no less than half a dozen different aides over the course of the last few months. I would not recommend them to anyone and I assert that their Medicaid certification should be revoked.