A J Home Improvement

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, simply accepting the refund dos not change my conviction that I was very nearly conned into replacing very expensive and operable equipment at a cost of almost $8,Customers should be wary about dealing with businesses such as this Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below What you are saying is the exact opposite of what the service scheduler said to me He said that the caps were not sealing surfaces and that if it were overheated it would have leaked right away and wouldn't have lasted years This has been my argument the whole time The valve was overheated when it was installed but because the caps are secondary sealing devices and they were on the leak never showed up I have no problem believing that the caps are there to seal and that some leakage of the o-ring is "normal" The fact that the cap has black residue is evidence that the valve was overheated and cooked the o-ring Regards, [redacted]

My service Tech [redacted] was the service man on this callHe confirmed that the compressor was locked up/ Froze up because of a bad capacitor He installed a brand new capacitor on the unit and tried to get the compressor to start several timesEach time the compressor would try to start and then would go out on overload With that taking place it most always indicates a bad compressor We have seen situations that at a later time that if the repair is tried again that a compressor will startIt is rare that this happens but we have seen this on occasion [redacted] is one of the best Service Technicians in the area he has worked for me yearsI have no doubt that the compressor was froze up while he was there on that service call and would not start for himHe would not make that upI offer 100% satisfaction or your Money Back on any of my services and will refund Mr [redacted] his service charge

I am sorry that Mrs. [redacted] feels that because she was selling her home we were not giving her the best advice. We feel that the advice we provided would be best for all parties involved. EPA law requires that a HVAC service technician not put R22 Freon in a... system that is known to leak into the atmosphere and cause damage the law has fines up to $20000.00 dollar. Also the fact that under VA law any house being sold , that any major problem with the home needs to be disclosed to the buyer. This problem falls under this guideline and we would not be willing to state or provide service that would make it appear that this unit is ok. The fact the other company said that the repair would only last 2 years is not a good decision. Maybe to the seller but not the buyer. I offer 100% customer satisfaction and will refund the $89.00 that is requested. If Mrs [redacted] would like to discuss this in detail I can be reached at ###-###-#### Rick Woods

First of all this is a complaint for something that was done for another personThe person who we did the work for had a year workmanship guarantee they had no issues or complaints with our workmanship.I would like this complaint removedFor the following
reasons 1) Most all service valves have leakage with the caps removedThis is the reason *** and other manufactures have caps on the service valvesThe caps are the final seal in a service valve design And are absolutely needed to be the final seal in a Service valve I have contacted the *** factory representative Mr *** *** and this information came directly from *** His words are that a Valve with the Caps installed correctly that does not leak is a Non Issue! And the valve should not be replaced. We leak checked the system and as Mr *** indicated the valve is not leaking with caps properly installed. This complain has no merit as this is a non issue.Mr *** is welcome to call me to discuss further. ###-###-####Rick Woods

Our unit was manufactured before 2010, therefore, it can be charged: As of January 1, it is illegal to charge any residential hvac equipment manufactured after January 1, with R-freonUnits manufactured before that date can still be charged with R-if serviceableIf unserviceable, they may be replaced from the manufacturers existing inventory of unused/unsold units if available, of Rrefrigerant units manufactured before January 1, or the newer units manufactured after January 1, which utilize R410a freonUnits manufactured after January 1, for residential use may only be charged with R410a freon if a leak occurs
MrWoods response further exposes his predatory practices Not that our home sale is any of his business, but all aspects relating to this situation were simultaneously disclosed to the buyers through our realtor as we made our decisions.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr *** * ***
It is very hard for someone on the outside to understand the
total cost of serviceIt is even hard for me after yearsThe Quoted price
for the expansion tank is the installed price it is not just a charge for the part. We do sell parts uninstalled
at our place of
businessWell below the installed cost
Please consider the following
Not
only do you have the wages of the Service Man you have the benefits that
go along with thatI hire only the best and pay the highest wages in the area
Along with that I pay 100% of employee’s health insuranceI provide
paid weekly training, Paid Holidays and Vacation. Company Uniforms EtcI do more for my
people than any other local HVAC company
Behind
the Service Man in the field I have two Dispatchers handle incoming calls
and the coordination of the men in the field. They too enjoy the same benefits Package
Also
to support them I have a parts man that keeps their trucks fully supplied
In
support of all these people I have an accounting department to do payroll/
pay for supplies keep accurate records for taxes and other legal and
government obligations
A
clean and well stocked vehicle is expensive as well. $of stockLease Payment, Some
days they can go thru $in gas for truck. Add to that insuranceWear and
tear/ deprecation What
does that truck cost a day I
sometimes wonder
Then
you have the cost of the parts and any warranty’s you offer .
Since we give a year labor
warranty on the tank that has to be
factored in the price of the service
Then
you have to carry insurance incase for example the tank ruptured and
flooded your house
The price of
a service call goes way beyond the cost of a part as you can see It is very hard to be profitable in service
with all the hidden costs.
Because of the complexity of
Service Pricing, many of the top company’s in the USA subscribe
to a Pricing Service ‘ They provide you
with Service Pricing based on USA averages
with all of the above factored in. We
have been using this for a few years and are satisfied for the most part And
this average pricing was used on your service call
It appears from you letter that
you were very happy with our service and it was only the pricing after the fact
that has you disappointed
I strive for 100% customer
satisfaction and if you feel that $is a fair price I will refund the
remainder
If you
would like to call and discuss any of this
on the phone with more details please
call as sometimes emails are difficult
to read they may seem insensitive Etc My cell # ***
Thanks
Rick Woods

I have reviewed the response made by the business in reference to complaint ID 10876197, and find that the resolution offered "I strive for 100% customer satisfaction and  if you feel that  $75.00 is a fair price I will refund the remainder" would be satisfactory to me.  I will wait for the business to issue me a $220 refund and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, simply accepting the refund dos not change my conviction that I was very nearly conned into replacing very expensive and operable equipment at a cost of almost $8,000. Customers should be wary about dealing with businesses such as this.
Regards,
[redacted]

I am sorry that Mrs.  [redacted]  feels that because she was selling her home we were not giving her the best advice.  We feel that the advice we provided would be best for all parties involved.   EPA law requires that a HVAC service technician not put  R22 Freon in a...

system that is known to leak into the atmosphere and cause damage the law has fines up to $20000.00 dollar.   Also the fact that under VA law any house being sold , that  any major problem with the home needs to be disclosed to the buyer. This problem falls under this guideline and we would not be willing to state or provide service that would make it appear that this unit is ok. The fact the other company said  that the repair would only last 2 years is not a good decision. Maybe to the seller but not the buyer. I offer 100% customer satisfaction and will refund the $89.00 that is requested. If Mrs [redacted] would like to discuss this in detail  I can be reached at ###-###-#### Rick Woods

My service Tech [redacted] was the service man on this call. He confirmed that the compressor was locked up/ Froze up  because of a bad capacitor.  He installed a brand new capacitor on the unit and tried to get the compressor to start several times. Each time the compressor would try...

to start and then would go out on overload.  With that taking place it most always indicates a bad compressor.  We have seen situations that at a later time that if the repair is tried again that a compressor will start. It is rare that this happens but we have seen this on occasion. [redacted] is one of the best Service Technicians in the area he has worked for me 20 years. I have no doubt that the compressor was froze up while he was there on that service call and would not start for him. He would not make that up. I offer 100% satisfaction or your Money Back on any of my services and will refund Mr [redacted] his service charge.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What you are saying is the exact opposite of what the service scheduler said to me.  He said that the caps were not sealing surfaces and that if it were overheated it would have leaked right away and wouldn't have lasted 3 years.  This has been my argument the whole time.  The valve was overheated when it was installed but because the caps are secondary sealing devices and they were on the leak never showed up.  I have no problem believing that the caps are there to seal and that some leakage of the o-ring is "normal".  The fact that the cap has black residue is evidence that the valve was overheated and cooked the o-ring.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mrs. [redacted]  I have looked into your issue.   Your system just needs  an adjustment to the program on your thermostat to control the amount of heat in emergency mode. Your Trane system is in full warranty and we will gladly come out and take care of this.  Pleas call ...

[redacted] and ask for [redacted]  to set an appointment and we will get your system adjusted.  Thanks Rick Woods

I am so very sorry my technician misdiagnosed your problem . I agree you deserve a full refund on your service call. I will have my office manager refund you the full amount and get that out to you . Im am also sorry no one responded to our complaint  there is no [redacted] here so I just I asked...

around and no one recalls speaking with .  If you ever have issues in the future please call my direct # @ ###-###-####  or email   [redacted]Thanks for your bussinessRick Woods