A & J Landscape Maintenance

Why would we not pick up the supplies in advance to get you scheduled? We have never had to inform a customer who wants plantings that we were ordering the plants on a certain day When a customer calls to put a "go" on a job, we in turn gather all supplies/materials that the crew needs to perform that job When all supplies/materials are in our possession, we call the customer to let them know when the crew will be out for the work as we are ready to schedule the work We did call you a little under weeks when you put the initial "go" on the work on September 21st, by a couple days but never have a heard a customer complain that we were able to schedule them a couple days earlier than we expected If you wanted to be scheduled weeks later, you could of spoke to [redacted] about that and to put a hold on the job But you cancelling is what created the invoice that was sent to you.When [redacted] talked to you about how the bigger Arborvitae may change the labor costs, you said you would call back the next day and let us know if you wanted to just cancel the entire job It took you a couple days to respond with an answer and you decided to cancel both jobs you put a "go" on Your reasoning was because of the other house renovations that had taken longer than expected, nothing to do with the Arborvitae.It was your choice to have the larger Arborvitae or not, but we needed to let you know there may be an additional charge If you didn't want those larger plantings and wanted the smaller ones then on our dime we would of gotten the trees you wanted!! But you decided to cancel all the work due to your unforeseen house renovations which has nothing to do with A&J Landscape It was your choice on the [redacted] ***, but with you pulling the plug on both estimates you put a "go" on caused us to lose money We still lost money because Al isn't even charging you the full amount of the restock feeTeresa K [redacted] Office Manager