A & J Masonry Corp.

Tell us why here.. A & J MASONRY CORP
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Complaint ID #: ***
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Firs and foremost the New York State Deptof Consumer Affairs does not require masonry contractors to warranty concrete workA & J Masonry Corp clearly states this on the front of our contract and # on the back of the contract
Our contract was brought to and approved by the Suffolk County Deptof Consumer Affairs that being said A & J Masonry Corpmotto is honesty integrity and quality workmanship these words are no printed on a card to make us look good , we live by this words our reputation is everything to us We do not advertise for workAll of our work comes from referrals and recommendations , we go beyond what the laws and codes require In this case code for concrete work is 3000PSI or 3500PSI concrete we pore 4000PSI .The stoop is on x deep concrete footing with 5/rebar drilled into the foundation to prevent sinkingThe patio has 6/10/wire reinforcement to prevent cracking What the homeowner failed to state that while we were under no obligation to come back we have go back times to address her concernsThe first time was for the patio .Per code it had a hand troweled finish to make a textured finish this leaves little ridges which fall off with time she was concerned about tripping so we hand grinder them off
The second time we came back were for the small hairline cracks on the top of the stoop we filled them with Quickcrete Crackfiller and blended them as best as we could (as you can see by the pictures)
The third time we came she was concerned about the patio and stoop while curing there was a small separation we addressed this with Quickcrete concrete caulking she also voiced concerns that she could see the repair of the cracks on the top of the stoop I explained to the homeowner there is only so much that can be done to repair concrete that un like wood which has fillers and stains to match the wood grain and colors cement has only gray gave her options: The first was to paint the stoop with RUST-OLEWM RESTORE CONCRETE paint at no charge to herThe second was to grind out the top of the stoop and resurface it but she would have to sign off on this repair because it not the right thing to do and we do not feel it will last The only reason it was suggested is because she is being so unreasonable we want to end the miserythe pictures clearly show that we did a quality job and that we came back even that we did not have to and addressed her comers We are at a complete loss at how to satisfy herYour help would be greatly appreciated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When the pavers were originally installed, the business foreman *** *** stated "I am not satisfied" with all of the white that remains on the pavers and because of that, I will come back in September and make sure they are cleaned and the white removedWell, we are in late November and there is still white all over the stones and it does not have a uniform and consistent colorNow the company is saying it takes - months? Here is what I want from this company: I want them to come back in March/- that will be months after these stones were installed and at that point do one of two things: either clean them one last time to remove the white or if that is not possible, replace those pavers that are still white with ones that reflect the color of the stoneI would like the owner to state that in writing to the Revdex.com.Oh, and by the way, the owner called me the day (10/**) that I filed the first complaint and said he would be at my home to look at the job either Saturday afternoon at 4:or Sunday morning at 8:00amHe did not show up either time, did not call and say he was not coming and never rescheduled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

A & J Masonry was hired to replace my front stoop We ran into a disagreement when it appeared to me that the work was left unfinished and A&J Masonry wanted to be paid in full The old iron railing that I was told would be part of the new stoop was not installed I now have a new stoop with no railing The agreement to install the old, but good condition, railing was made verbally and was not included on the contract Shame on me for not reading the contract better However, I do believe they were dishonest and told me they could and would install the railing
Besides that, the work they have done has given us problems after just three months The paving stones they used have become discolored I called to tell them and show them pictures and they have repeatedly ignored my calls Part of the cement work they did on my sidewalk has cracked The caulking they used to seal up the stoop from the bottom of the doorway has rotted away already, after three months! This company has proven to be a dud, at best I would not recommend them to anyone due to poor craftsmanship (provable), and suspected dishonesty (unprovable)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The job was completed September ***, have the proof, the job was completed according to written and verbal agreements and all paid in full, the business respond has many un-true statements and I don't see the need to respond to it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What they say is only half the truth. If they don't advertise then how come I found them on *** ***. First of all they may have come to the house several times after the complaint but the repair was done on one occasion which produced this complaintThey never filled the cracks on more then one occasion because if they did I would multiple repair lines which I do not. In fact I have cracks that they did not address We were told at the time of the visit bthe repair was done that the repair would not be noticeable which you can clearly see is not the case. And yes it does state on the back of the contract that cement is not guaranteed but for it to crack after only days says to me that the workmanship is lacking.
As for the patio I never complained about tripping. What I was concerned about was the little holes in certain sections of the cement which the salesman couldn't explain & that the finished edges on the patio were extremely rough & that I was concerned about my dogs pads when running & when I walk barefoot so they addressed this on the day of the repair & softened them down. The repair was done in September & the original work was done in July so when were these ridges going to fall off as they claim
I do not believe I am being unreasonable as they claim. Anyone who had spent what I did & received the quality I have would be unsatisfied as well
To paint a new stoop is ridiculous & I should not have to worry about the structure if they were to grind it down. For them to believe I'm being unreasonable is just them retaliating for this complaint because if they were in my position they would have done the same
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

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In response to *** *** complaint as we stated in his first complaint to your office his only problem with our job was that several of the concrete pavers hat white spots on themWe explained to him that the spots where efflorescence which occurs naturally in any cement based product and is more pronounced in colored pavers It is not a manufacturing defect
On average it disappears in - months
The manufacture recommends you wait several months before trying to clean them
As a customer service because of their displeasure at our expense we cleaned them twice the firs time we cleaned we remove some of the spots but because of the treatment the cleaned area was a shade different we went a second time & cleaned the whole area Some of the sand washed out and fully intended to go back and install more sand that is when *** *** filed the first complain we went back for the third time and cleaned the whole patio We waited for their call before install the sand and instead got notice of a second complain There was nothing wrong with our work or the material used and were under no obligation to do anything for a naturally occurring phenomenon but because we pride ourselves on customer service and do everything in our power to satisfy our customers we went back times at a cost of almost a $ in material and labor to try to satisfy the customer who if they would have been patient the problem would have disappeared on its ownThe information and warranty are on *** WED SITE We are at a loss as to haw to satisfy *** *** without losing more money for something that is not our fault

Revdex.com:I accept their offer to come back in March and clean and power wash and replace the the sand grout at their expense. However, if they don't contact me by March [redacted] to make an appointment to come to my house, then I will resubmit the complaint.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution as described  above is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer has deliberately distorted the facts regarding his contract.
First.- The contract was signed 5/*/14 at that time was given a star date of 6/*/14 and a finish date of 6/**/14 on...

or around 5/**/14 .
The customer called asking to push star date back to 6/**/14 due to the fact that he was going to China for business. To accommodate the customer we moved up a scheduled job because of lost days to weather + additions to that job the start date was moved back to 6/**/14.
Customer was kept aware via phones calls. Because of weather delays + constant customer changes to the agreed upon work the job took 8 additional days to complete.
Was completed on 7/**/14 with final payment being made at this time.
It was [redacted] who breached the contract by not paying A & J Masonry Corp. $ 450.00 for material that was purchased for his fence even though the was giver a [redacted] receipt for the materials.
Second.- Customer constantly added items to the job that weren't in the contract and refusing to pay for telling us we have to make him happy + holding up payments.
The list is as follows:
First.- During excavate a 8” stump on surface turned into 4 1/2 feet below costing additional 1/2 day labor to remove. Customer did not want to pay.
Second.- Wanted circle kit installed in back patio a second circle installed in driveway and a third circle kid installed as fans in bottom of the driveway we never discussed circles during estimate and told him they were $ 1500 Ea. and he refused to pay saying the were part of the design.
A & J Masonry Corp. at the cost of these so we could get our second payment.
Third.- After pouring footing for then garden wall customer changed it telling us to make smaller.
Fourth.-After pouring footing for L shaped benchers customer changed to angles off the fire pit.
Fifth.- After getting customer approve for benchers + starting to built them the next day he changed his mind and the angles.
Sixth.- Stoop at side door changed direction the steps went after footing were pour.
Seventh.- 3’ x 16’ walk way changed to 46” by 16’ with 5’ wide at driveway.
Eighth.- 8’ x 8’ walkway by steps changed to 14’ x 17’.
Fix pipe for cesspool was not where he said it was took 1/2 day of digging to find.
We install top soil seed and graded front yard.
Customer refused to pay for labor and materials for all this is additional work job should have been + additional $7500.00.
The sprinkler system was working in the front only. customer told us to removed all piping in side a back yard and the asked to remove the control box and cap the plumbing and brick over.
Again refusing to pay anything for the service.
As far as sand , debris and loose bricks safety A & J Masonry Corp. has [redacted]’s neighbors who can testify that A & J Masonry Corp. swept and wash street every day stacked skips bagged trash and stacked brick every day caution tape was installed to all danger areas A & J Masonry Corp. also went to the trouble of sweeping and removing sand to front of neighbors houses after rain storm washed our sand down the hill.
The only reason the brick and sand where left on the job was because [redacted] wanted additional work performer he wanted a waterfall and drywall installed a contract was written for his work but never signed by [redacted] he wanted us to due the work immediately but we told him we had other jobs scheduled and he’s have to wait.
[redacted] subsequently cancelled the additional work now is trying to change A & J Masonry Corp. the original contracted work was completed on 7/**/14 along with the all the changes that weren’t paid for.
A & J Masonry Corp. cant will supply picture documentation and neighbor statements supporting our claims we are also pursing legal action against [redacted] for making false claims and recouping all of our losses for work performed and not paid for.

Tell us why here.. ** [redacted]                                         [redacted]   [redacted]                                         [redacted]                                      
                                                                               [redacted]To [redacted]Re [redacted] Complain # [redacted]When [redacted] first brought up the issue of the effloresce I did tell him I was not happy with it but explained to him it is a naturally occurring  with all concrete products and that [redacted] does not consider this a defect and that it wens off within 12-24 months .I tod the [redacted]’s this bot they were very unhappy so at our expense we came back in September to clean pavers wash the pavers that had effloresce because of the cleaning the rest of the patio looked a shade off but with weathering it would all look the same [redacted] express his unhappiness .So we came back a second time and cleaned & power wash the entire patio at our expense even though we ware not required to do but waning to satisfy [redacted] . He still was not happy we came a third time cleaned & power wash the entire patio again the effloresce was reduced but not entirely . As far as the sand joints we will be more than happy to refill wen all the power washing removed the send.The workmanship performed at the [redacted] hause was professionally done to building code & manufactures specifications there issue is with the efflorescence on the pavers which A & J  Masonry has no control over A & J Masonry is willings at its expense to return in March and attempt one more time to power wash & clean the patio & fill the sand joints .If [redacted] are still not happy A & J Masonry is willing to supply the labor free of charge to replace the pavers with efflorescence but Me.& [redacted] pay the cost of a new pallet of pavers.The pavers they choose was a 4 brick pattern so they must be replaced with the exact same size . Additionally then have to understand there is no guarantee that the new bricks won’t have effloresce on them. Enclosed please find [redacted]S policy on effloresce.

Review: We entered a contract on 5/*/2014, the job to be completed in 2 to 3 weeks, today August/**/2014 approximately 16 weeks later the job is not completed even they are paid in full, my house front has been a construction zone this whole summer, endangering my kids safety to play outside by leaving behind construction trash, loos bricks, loos sands and damage road, cutting corners on the job and hidden problems are reveling now, destroying my working sprinkle system.Desired Settlement: $15000 for breaching the contract, destroying my working sprinkler system, pain, suffering and frustration caused by ignoring my calls and emails, not showing up to finish, making my house front a construction zone for the whole summer unable to enjoy summer and my kids unable to play outside by leaving behind a pile of construction trash, loose bricks, loose sands and damage road.

Business

Response:

The customer has deliberately distorted the facts regarding his contract.

First.- The contract was signed 5/*/14 at that time was given a star date of 6/*/14 and a finish date of 6/**/14 on or around 5/**/14 .

The customer called asking to push star date back to 6/**/14 due to the fact that he was going to China for business. To accommodate the customer we moved up a scheduled job because of lost days to weather + additions to that job the start date was moved back to 6/**/14.

Customer was kept aware via phones calls. Because of weather delays + constant customer changes to the agreed upon work the job took 8 additional days to complete.

Was completed on 7/**/14 with final payment being made at this time.

It was [redacted] who breached the contract by not paying A & J Masonry Corp. $ 450.00 for material that was purchased for his fence even though the was giver a [redacted] receipt for the materials.

Second.- Customer constantly added items to the job that weren't in the contract and refusing to pay for telling us we have to make him happy + holding up payments.

The list is as follows:

First.- During excavate a 8” stump on surface turned into 4 1/2 feet below costing additional 1/2 day labor to remove. Customer did not want to pay.

Second.- Wanted circle kit installed in back patio a second circle installed in driveway and a third circle kid installed as fans in bottom of the driveway we never discussed circles during estimate and told him they were $ 1500 Ea. and he refused to pay saying the were part of the design.

A & J Masonry Corp. at the cost of these so we could get our second payment.

Third.- After pouring footing for then garden wall customer changed it telling us to make smaller.

Fourth.-After pouring footing for L shaped benchers customer changed to angles off the fire pit.

Fifth.- After getting customer approve for benchers + starting to built them the next day he changed his mind and the angles.

Sixth.- Stoop at side door changed direction the steps went after footing were pour.

Seventh.- 3’ x 16’ walk way changed to 46” by 16’ with 5’ wide at driveway.

Eighth.- 8’ x 8’ walkway by steps changed to 14’ x 17’.

Fix pipe for cesspool was not where he said it was took 1/2 day of digging to find.

We install top soil seed and graded front yard.

Customer refused to pay for labor and materials for all this is additional work job should have been + additional $7500.00.

The sprinkler system was working in the front only. customer told us to removed all piping in side a back yard and the asked to remove the control box and cap the plumbing and brick over.

Again refusing to pay anything for the service.

As far as sand , debris and loose bricks safety A & J Masonry Corp. has [redacted]’s neighbors who can testify that A & J Masonry Corp. swept and wash street every day stacked skips bagged trash and stacked brick every day caution tape was installed to all danger areas A & J Masonry Corp. also went to the trouble of sweeping and removing sand to front of neighbors houses after rain storm washed our sand down the hill.

The only reason the brick and sand where left on the job was because [redacted] wanted additional work performer he wanted a waterfall and drywall installed a contract was written for his work but never signed by [redacted] he wanted us to due the work immediately but we told him we had other jobs scheduled and he’s have to wait.

[redacted] subsequently cancelled the additional work now is trying to change A & J Masonry Corp. the original contracted work was completed on 7/**/14 along with the all the changes that weren’t paid for.

A & J Masonry Corp. cant will supply picture documentation and neighbor statements supporting our claims we are also pursing legal action against [redacted] for making false claims and recouping all of our losses for work performed and not paid for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The job was completed September [redacted], have the proof, the job was completed according to written and verbal agreements and all paid in full, the business respond has many un-true statements and I don't see the need to respond to it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We contracted with this company on 5.**.15 for a cement patio & stoop in the back yard which they started doing on 7.**.15 & finished on 7.**.15. On 7.**.15 I noticed cracking on the new stoop so I called our salesman Kurt & notified him of this. When I was finally able to get him to come over & see the problem he said he didn't know why something like this happened but that they would repair it by using filler (which I wasn't happy with since the stoop was only 5 days old) & he said that we would not be able to detect the repair at all. He said we needed to wait 30 days for the cement to set fully which we did & then some. We finally had the repair done on 9.**.15 & when I got home & saw what had been done I was not happy & called him immediately. Not only were you able to see the cracks & patchwork but other cracks on the stoop were not addressed. Also when the stoop gets wet it looks like veins where the filler was used. Kurt never responded back so on 10.*.15 I sent an email to the address on the contract & got a call from Marcello (the owner) who said he'd stop by & take a look either on 10.*.15 or 10.**.15. He did come by & agreed to have his men come back & cut into the stoop & stairs & put a new coating over it so it would look much better which we agreed to. He said he'd be at the job while it was being repaired. We agreed to 11.**.15 for it to be done but he wasn't able to make it so we then agreed to 11.**.15. I get a call from Kurt the salesman asking where the additional crack was & that's when I said Marcello was supposed to be there since he was there last & saw what needed to be done. He also told me that if he was to cut (grind) the stoop he wanted me to sign off that if this repair weakened the stoop that they would not be responsible if something else happened which I said I would not do since this is what Marcello said would be done & that this was not told to me when Marcello told us of how it would be repaired.

Kurt said he'd be back with Marcello on 11.**.15 around 6pm but at 3.49pm I received a call from Kurt saying he wasn't able to make it that they both would be there on 11.**.15. No one came, called or replied to my texts so on 11.**.15 I again sent an email to the addresson the contract & haven't heard back since.Desired Settlement: I want my stoop to look new since it is. Not like it's years old with cracks & repairs done to it.

Business

Response:

Tell us why here.. A & J MASONRY CORP.

[redacted] Complaint ID #: [redacted]

[redacted] Firs and foremost the New York State Dept. of Consumer Affairs does not require masonry contractors to warranty concrete work. A & J Masonry Corp clearly states this on the front of our contract and # 6 on the back of the contract . Our contract was brought to and approved by the Suffolk County Dept. of Consumer Affairs that being said A & J Masonry Corp. motto is honesty integrity and quality workmanship these words are no printed on a card to make us look good , we live by this words our reputation is everything to us . We do not advertise for work. All of our work comes from referrals and recommendations , we go beyond what the laws and codes require . In this case code for concrete work is 3000PSI or 3500PSI concrete we pore 4000PSI .The stoop is on 16 x 18 deep concrete footing with 5/8 rebar drilled into the foundation to prevent sinking. The patio has 6/6 10/10 wire reinforcement to prevent cracking .What the homeowner failed to state that while we were under no obligation to come back we have go back 3 times to address her concerns.The first time was for the patio .Per code it had a hand troweled finish to make a textured finish this leaves little ridges which fall off with time she was concerned about tripping so we hand grinder them off. The second time we came back were for the small hairline cracks on the top of the stoop we filled them with Quickcrete Crackfiller and blended them as best as we could (as you can see by the pictures). The third time we came she was concerned about the patio and stoop while curing there was a small separation we addressed this with Quickcrete concrete caulking she also voiced concerns that she could see the repair of the cracks on the top of the stoop . I explained to the homeowner there is only so much that can be done to repair concrete that un like wood which has fillers and stains to match the wood grain and colors cement has only gray gave her 2 options: The first was to paint the stoop with RUST-OLEWM RESTORE CONCRETE paint at no charge to her. The second was to grind out the top of the stoop and resurface it but she would have to sign off on this repair because it not the right thing to do and we do not feel it will last . The only reason it was suggested is because she is being so unreasonable we want to end the misery. the pictures clearly show that we did a quality job and that we came back even that we did not have to and addressed her comers We are at a complete loss at how to satisfy her. Your help would be greatly appreciated.

Review: I contracted in April for A & J to install a 20 by 20 patio using [redacted] pavers. When they were installed in May, I noticed a heavy white efflorescence on many of the pavers and the installer [redacted] said that was normal and the efflorescence would wear off. When the job was completed and my wife and I felt that the pavers had far too much efflorescence on them, [redacted] admitted that he was "not pleased" with the outcome and on the contract, as a condition for my final payment he wrote "powerwash and apply efflorescence remover" in the first week of September. I have attempted to call him over a dozen times and left messages asking when he plans on completing the job to no avail. He came back once - spent about a half hour trying to powerwash the pavers and then left saying he would be back and if necessary, "pop a few of the pavers out and replace them with new ones". He has not returned. It appears that several pavers need to be replaced as they are totally white with efflorescence and others need to be powerwashed and new grout needs to be placed between many of the pavers.Desired Settlement: I want A & J to return to my house and provide me with a patio of [redacted] pavers which are not white stained and with grout repaired between the pavers - If he cannot or will not return to finish what he was contractually obligated to do (as executed on a written contract), I would request a $3500 pro rated refund and the materials necessary for someone else to complete the job. I was willing to ignore other parts of the job that were not completed to my/contract satisfaction if A & J would at least honor their contractual commitment to provide a [redacted] paver patio with far less efflorescence that currently remain on the pavers.

Business

Response:

[redacted]

[redacted]

In response to [redacted] complaint as we stated in his first complaint to your office his only problem with our job was that several of the concrete pavers hat white spots on them. We explained to him that the spots where efflorescence which occurs naturally in any cement based product and is more pronounced in colored pavers . It is not a manufacturing defect.

On average it disappears in 12 - 24 months.

The manufacture recommends you wait several months before trying to clean them

As a customer service because of their displeasure at our expense we cleaned them twice the firs time we cleaned we remove some of the spots but because of the treatment the cleaned area was a shade different we went a second time & cleaned the whole area . Some of the sand washed out and fully intended to go back and install more sand that is when [redacted] filed the first complain we went back for the third time and cleaned the whole patio . We waited for their call before install the sand and instead got notice of a second complain . There was nothing wrong with our work or the material used and were under no obligation to do anything for a naturally occurring phenomenon but because we pride ourselves on customer service and do everything in our power to satisfy our customers we went back 3 times at a cost of almost a $ 1000.00 in material and labor to try to satisfy the customer who if they would have been patient the problem would have disappeared on its own. The information and warranty are on [redacted] WED SITE . We are at a loss as to haw to satisfy [redacted] without losing more money for something that is not our fault.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When the pavers were originally installed, the business foreman [redacted] stated "I am not satisfied" with all of the white that remains on the pavers and because of that, I will come back in September and make sure they are cleaned and the white removed. Well, we are in late November and there is still white all over the stones and it does not have a uniform and consistent color. Now the company is saying it takes 6 - 12 months? Here is what I want from this company: I want them to come back in March/2015 - that will be 10 months after these stones were installed and at that point do one of two things: either clean them one last time to remove the white or if that is not possible, replace those pavers that are still white with ones that reflect the color of the stone. I would like the owner to state that in writing to the Revdex.com.Oh, and by the way, the owner called me the day (10/**) that I filed the first complaint and said he would be at my home to look at the job either Saturday afternoon at 4:30 or Sunday morning at 8:00am. He did not show up either time, did not call and say he was not coming and never rescheduled.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here.. [redacted]

[redacted]

[redacted]To [redacted]Re [redacted] Complain # [redacted]When [redacted] first brought up the issue of the effloresce I did tell him I was not happy with it but explained to him it is a naturally occurring with all concrete products and that [redacted] does not consider this a defect and that it wens off within 12-24 months .I tod the [redacted]’s this bot they were very unhappy so at our expense we came back in September to clean pavers wash the pavers that had effloresce because of the cleaning the rest of the patio looked a shade off but with weathering it would all look the same [redacted] express his unhappiness .So we came back a second time and cleaned & power wash the entire patio at our expense even though we ware not required to do but waning to satisfy [redacted] . He still was not happy we came a third time cleaned & power wash the entire patio again the effloresce was reduced but not entirely . As far as the sand joints we will be more than happy to refill wen all the power washing removed the send.The workmanship performed at the [redacted] hause was professionally done to building code & manufactures specifications there issue is with the efflorescence on the pavers which A & J Masonry has no control over A & J Masonry is willings at its expense to return in March and attempt one more time to power wash & clean the patio & fill the sand joints .If [redacted] are still not happy A & J Masonry is willing to supply the labor free of charge to replace the pavers with efflorescence but Me.& [redacted]. [redacted] pay the cost of a new pallet of pavers.The pavers they choose was a 4 brick pattern so they must be replaced with the exact same size . Additionally then have to understand there is no guarantee that the new bricks won’t have effloresce on them. Enclosed please find [redacted]S policy on effloresce.

Consumer

Response:

I accept their offer to come back in March and clean and power wash and replace the the sand grout at their expense. However, if they don't contact me by March [redacted] to make an appointment to come to my house, then I will resubmit the complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution as described above is satisfactory to me and the matter has been resolved.

Sincerely,

A & J Masonry was hired to replace my front stoop. We ran into a disagreement when it appeared to me that the work was left unfinished and A&J Masonry wanted to be paid in full. The old iron railing that I was told would be part of the new stoop was not installed. I now have a new stoop with no railing. The agreement to install the old, but good condition, railing was made verbally and was not included on the contract. Shame on me for not reading the contract better. However, I do believe they were dishonest and told me they could and would install the railing.

Besides that, the work they have done has given us problems after just three months. The paving stones they used have become discolored. I called to tell them and show them pictures and they have repeatedly ignored my calls. Part of the cement work they did on my sidewalk has cracked. The caulking they used to seal up the stoop from the bottom of the doorway has rotted away already, after three months! This company has proven to be a dud, at best. I would not recommend them to anyone due to poor craftsmanship (provable), and suspected dishonesty (unprovable).