Revdex.com:I accept their offer to come back in March and clean and power wash and replace the the sand grout at their expenseHowever, if they don't contact me by March [redacted] to make an appointment to come to my house, then I will resubmit the complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution as described above is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer has deliberately distorted the facts regarding his contract First.- The contract was signed and a finish date of on or around The customer called asking to push star date back to due to the fact that he was going to China for businessTo accommodate the customer we moved up a scheduled job because of lost days to weather + additions to that job the start date was moved back to Customer was kept aware via phones callsBecause of weather delays + constant customer changes to the agreed upon work the job took additional days to complete Was completed on with final payment being made at this time It was [redacted] who breached the contract by not paying A & J Masonry Corp$ for material that was purchased for his fence even though the was giver a [redacted] receipt for the materials Second.- Customer constantly added items to the job that weren't in the contract and refusing to pay for telling us we have to make him happy + holding up payments The list is as follows: First.- During excavate a 8” stump on surface turned into 1/feet below costing additional 1/day labor to removeCustomer did not want to pay Second.- Wanted circle kit installed in back patio a second circle installed in driveway and a third circle kid installed as fans in bottom of the driveway we never discussed circles during estimate and told him they were $ Eaand he refused to pay saying the were part of the design A & J Masonry Corpat the cost of these so we could get our second payment Third.- After pouring footing for then garden wall customer changed it telling us to make smaller Fourth.-After pouring footing for L shaped benchers customer changed to angles off the fire pit Fifth.- After getting customer approve for benchers + starting to built them the next day he changed his mind and the angles Sixth.- Stoop at side door changed direction the steps went after footing were pour Seventh.- 3’ x 16’ walk way changed to 46” by 16’ with 5’ wide at driveway Eighth.- 8’ x 8’ walkway by steps changed to 14’ x 17’ Fix pipe for cesspool was not where he said it was took 1/day of digging to find We install top soil seed and graded front yard Customer refused to pay for labor and materials for all this is additional work job should have been + additional $ The sprinkler system was working in the front onlycustomer told us to removed all piping in side a back yard and the asked to remove the control box and cap the plumbing and brick over Again refusing to pay anything for the service As far as sand , debris and loose bricks safety A & J Masonry Corphas [redacted] ***’s neighbors who can testify that A & J Masonry Corpswept and wash street every day stacked skips bagged trash and stacked brick every day caution tape was installed to all danger areas A & J Masonry Corpalso went to the trouble of sweeping and removing sand to front of neighbors houses after rain storm washed our sand down the hill The only reason the brick and sand where left on the job was because [redacted] wanted additional work performer he wanted a waterfall and drywall installed a contract was written for his work but never signed by [redacted] he wanted us to due the work immediately but we told him we had other jobs scheduled and he’s have to wait [redacted] subsequently cancelled the additional work now is trying to change A & J Masonry Corpthe original contracted work was completed on along with the all the changes that weren’t paid for A & J Masonry Corpcant will supply picture documentation and neighbor statements supporting our claims we are also pursing legal action against [redacted] for making claims and recouping all of our losses for work performed and not paid for
Revdex.com:I accept their offer to come back in March and clean and power wash and replace the the sand grout at their expenseHowever, if they don't contact me by March [redacted] to make an appointment to come to my house, then I will resubmit the complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution as described above is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer has deliberately distorted the facts regarding his contract First.- The contract was signed and a finish date of on or around The customer called asking to push star date back to due to the fact that he was going to China for businessTo accommodate the customer we moved up a scheduled job because of lost days to weather + additions to that job the start date was moved back to Customer was kept aware via phones callsBecause of weather delays + constant customer changes to the agreed upon work the job took additional days to complete Was completed on with final payment being made at this time It was [redacted] who breached the contract by not paying A & J Masonry Corp$ for material that was purchased for his fence even though the was giver a [redacted] receipt for the materials Second.- Customer constantly added items to the job that weren't in the contract and refusing to pay for telling us we have to make him happy + holding up payments The list is as follows: First.- During excavate a 8” stump on surface turned into 1/feet below costing additional 1/day labor to removeCustomer did not want to pay Second.- Wanted circle kit installed in back patio a second circle installed in driveway and a third circle kid installed as fans in bottom of the driveway we never discussed circles during estimate and told him they were $ Eaand he refused to pay saying the were part of the design A & J Masonry Corpat the cost of these so we could get our second payment Third.- After pouring footing for then garden wall customer changed it telling us to make smaller Fourth.-After pouring footing for L shaped benchers customer changed to angles off the fire pit Fifth.- After getting customer approve for benchers + starting to built them the next day he changed his mind and the angles Sixth.- Stoop at side door changed direction the steps went after footing were pour Seventh.- 3’ x 16’ walk way changed to 46” by 16’ with 5’ wide at driveway Eighth.- 8’ x 8’ walkway by steps changed to 14’ x 17’ Fix pipe for cesspool was not where he said it was took 1/day of digging to find We install top soil seed and graded front yard Customer refused to pay for labor and materials for all this is additional work job should have been + additional $ The sprinkler system was working in the front onlycustomer told us to removed all piping in side a back yard and the asked to remove the control box and cap the plumbing and brick over Again refusing to pay anything for the service As far as sand , debris and loose bricks safety A & J Masonry Corphas [redacted] ***’s neighbors who can testify that A & J Masonry Corpswept and wash street every day stacked skips bagged trash and stacked brick every day caution tape was installed to all danger areas A & J Masonry Corpalso went to the trouble of sweeping and removing sand to front of neighbors houses after rain storm washed our sand down the hill The only reason the brick and sand where left on the job was because [redacted] wanted additional work performer he wanted a waterfall and drywall installed a contract was written for his work but never signed by [redacted] he wanted us to due the work immediately but we told him we had other jobs scheduled and he’s have to wait [redacted] subsequently cancelled the additional work now is trying to change A & J Masonry Corpthe original contracted work was completed on along with the all the changes that weren’t paid for A & J Masonry Corpcant will supply picture documentation and neighbor statements supporting our claims we are also pursing legal action against [redacted] for making claims and recouping all of our losses for work performed and not paid for