A & J Stock Cartage Ltd

Please do not get involved between our company and customer We not making special order and customer Customer Ordered and took some to understand what she needs, and only after that we order special order, which is non refundable, and takes 3-months , Because she order in holiday season time and all orders made as first come first serve, it took longer There is nothing we can do to make this faster, and she knows, that product arriving to CA as ETA on April *** so, we hoping to get product to her asap as we can We practice very and straight forward business No one push customers to buy to agree on something they don't want Special orders are does takes timeand we can not change or make it faster, we are middle person in this chain All financial aspect of this, as we explain to customer will be addressed as soon as we ready for delivery to her place Take care, MrLev P***Furniture Store NYC

This is not our Store who sold , this person talking about [redacted] We are not located at that address please remove our info, we just online furniture store, we do not located at [redacted] **, we do not have any physical location, we just online remove this complain ASAP and remove our listing from your Revdex.com as well because, its wrong infoFurniture Store NYC [redacted] Lev P***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Statements like "we're not making bagels" reflect how poorly your customer service skills really areI didn't order breakfast from you - I ordered a loveseat and chairs that is months lateAt this point, you could've walked the chairs from California to my house by now.Secondly, even though you are the middle-man in this process, you are the one who charged my credit card and you are the one who advertised the order on your website and created the delivery date of 2-monthsTherefore, you need to take responsibility for the order, as well as its failures and mistakesAnything but this is unacceptable.Like I said before, it's a miracle you are still in operation and salesCalling the Furniture Store NYC a "business" is a travesty [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey came back to me at 12am this morning Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Furniture Store NYC.com regarding complaint ID [redacted] .Sincerely, [redacted]

Dear, There is nothing incorrect, what our customer told you The only one thing she missed to tell, that I was suggesting to come over to her house and see myself all items, that damage, in order to get parts replaced by manufacturer Another issue, that as mu much as I like to fix all issue fast, it depend on manufacturer flexibility and that is can be long process because, just understand, that broken parts has to be taken from somewhere or ordered as special order After customer decide to get private person to fix the issue, we stop our processed of getting fixed We happy to suggest our help with full or partial cover cost of fixing those items Thank you, Lev P*** Furniture Store NYC###-###-####

At this time, I have been contacted directly by Furniture Store NYC.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They told me that they will have to come and check on the issues before making any decisions, told me to wait I waited for about weeks but didn't receive any further noticeThen I just send them a message that I will get a local person to o repair thenI am too tired to keep waitingFrom the day of purchasing till now, it has been yrs alreadyThis is the worst shopping experience I have ever had In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Furniture Store NYC has given me other ETA dates in February and March and in none of those dates did the order arriveI will wait until 4/** and 4/** for status updates on the orderAdditionally, I will wait for my refund difference and my invoiceUntil then, the case has not been resolved.Please note that in the attached file, the ad on the NYC Furniture Store website says "delivery time frame: special order 2-months", and since I made this order 10/**/16, it is now a month wait on this order, which is 2-3x longer than the promised delivery dateEven though NYC Furniture Store is the middle-man, they are the ones who charged my credit card and created the ad on their website, and NYC Furniture Stores must take responsibility if the order is lateFailure to do so is completely unacceptable.Finally, the Furniture Store NYC associates should not try to deter me when I report their malpractices to organizations like Revdex.com that are designed to protect the consumer’s interestsThis is not only unprofessional, but illegal as well.Frankly, I’m quite amazed that the Furniture Store NYC is still in business with its incompetent customer services, indifference to customer’s complaints, fraudulent claims and charges, and misleading advertisements
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Furniture Store NYC.com regarding complaint ID ***.Sincerely,*** ***

Please do not get involved between our company and customer.    We not making special order and customer.  Customer Ordered and took some to understand what she needs, and only after that we order special order, which is non refundable, and takes 3-4 months ,  Because she...

order in holiday season time and all orders made as first come first serve, it took longer.  There is nothing we can do to make this faster, and she knows, that product arriving to CA as ETA on April [redacted]   so, we hoping to get product to her asap as we can.  We practice very normal and straight forward business.  No one push customers to buy to agree on something they don't want.   Special orders are does takes time. and we can not change or make it faster,  we are middle person in this chain.    All financial aspect of this, as we explain to customer will be addressed as soon as we ready for delivery to her place.   Take care,  Mr. Lev P[redacted]Furniture Store NYC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They came back to me at 12am this morning. 
Sincerely,
[redacted]...

Revdex.com:At this time, I have not been contacted by Furniture Store NYC.com regarding complaint ID [redacted].Sincerely,[redacted]

Dear, There is nothing incorrect, what our customer told you.  The only one thing she missed to tell, that I was suggesting to come over to her house and see myself all items, that damage, in order to get parts replaced  by manufacturer.  Another issue, that as mu much as I like to fix all issue fast, it depend on manufacturer flexibility and that is can be long process.  because,  just understand, that broken parts  has to be taken from somewhere or ordered as special order.   After customer decide to get private person to fix the issue, we stop our processed of getting fixed.   We happy to suggest our help with full or partial cover cost of fixing those items.  Thank you,  Lev P[redacted] Furniture Store NYC###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Statements like "we're not making bagels" reflect how poorly your customer service skills really are. I didn't order breakfast from you - I ordered a loveseat and 2 chairs that is 6 months late. At this point, you could've walked the chairs from California to my house by now.Secondly, even though you are the middle-man in this process, you are the one who charged my credit card and you are the one who advertised the order on your website and created the delivery date of 2-3 months. Therefore, you need to take responsibility for the order, as well as its failures and mistakes. Anything but this is unacceptable.Like I said before, it's a miracle you are still in operation and sales. Calling the Furniture Store NYC a "business" is a travesty.
 
 [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is not our Store who sold ,  this person talking about [redacted] .   We are not located at that address.  please remove our info,  we just online furniture store,  we do not located at [redacted],  we do not have any physical...

location,  we just online.  remove this complain ASAP.  and remove our listing from your Revdex.com as well.  because, its wrong info. Furniture Store NYC[redacted]Lev P[redacted]

There is nothing to add,  we following what needs to be done, in order to get this items to customer.  We tired of customer accusing us of fraud, scam, etc,  we middle people , and provide to customer info as comes to us from Manufacturer, if ETA was changed, there is reasons, production of furniture , it not same as making Bagels.

At this time, I have been contacted directly by Furniture Store NYC.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
They told me that they will have to come and check on the issues before making any decisions, told me to wait....

 
I waited for about 2 weeks but didn't receive any further notice. Then I just send them a message that I will get a local person to o repair then. I am too tired to keep waiting. From the day of purchasing till now, it has been 2 yrs already. This is the worst shopping experience I have ever had.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]