First appointment with A & J Waterproofing/Superior Basement Systems, MrJohn Shrock arrived 1/hours late Our appointment was scheduled for p.m., the secretary called that morning asking if MrShrock could make our appointment at Noon, we agreed We changed OUR schedule and were ready at Noon, but MrShrock arrived after 2:p.m He did call us around p.mto let us know he was on his way It is now days and we still have no estimate Within those days, we made phone calls to his office and spoke with MrJohn Shrock one time and this phone call was letting MrShrock know that we wanted to proceed with an estimate, and [redacted] *** Shrock returned a missed call and asked what we needed, we explained we have been waiting for estimates, she told us MrShrock would get back with us (no phone call was EVER returned to us), and we spoke to the office secretary times and she told us she would give MrShrock our messages and he would call us either later that day or the next day, but still there were not return phone calls to further our estimate We are very, very disappointed with the customer service we received If this represents their customer service/skills, we recommend contacting ANOTHER company
Mrs***, has never contacted us concerning any of these issuesWe had no idea anything was wrong until we received the complaintIf she would have just called us this complaint would have never happenedWe take care of our cus***ersAll it takes is a call John, owner of the company, is in the process of taking care of this complaint Mrs [redacted] did receive a copy of the original proposal/contract on 5/4/listing of work that would be done and she mailed a down payment for this work A receipt is only mailed if cus***er requestAll paperwork is mailed when job is completed A new outgoing line was installed and also a French drain to cut off spring water coming towards the houseThis was all done per her request and also noted on her proposal/contract that she mailed a payment in for We are checking into the plumbing issue at this time because we have no idea what that is for or how it became our issue The spring for her animals is Air LockedOur employees working on job site told her and another gentlemen what was needed to fix this problem for herThis was not something we caused at the siteJohn S [redacted] is going to be getting in touch with Mrs [redacted] to see what we need to do to resolve this matter
First appointment with A & J Waterproofing/Superior Basement Systems, MrJohn Shrock arrived 1/hours late Our appointment was scheduled for p.m., the secretary called that morning asking if MrShrock could make our appointment at Noon, we agreed We changed OUR schedule and were ready at Noon, but MrShrock arrived after 2:p.m He did call us around p.mto let us know he was on his way It is now days and we still have no estimate Within those days, we made phone calls to his office and spoke with MrJohn Shrock one time and this phone call was letting MrShrock know that we wanted to proceed with an estimate, and [redacted] *** Shrock returned a missed call and asked what we needed, we explained we have been waiting for estimates, she told us MrShrock would get back with us (no phone call was EVER returned to us), and we spoke to the office secretary times and she told us she would give MrShrock our messages and he would call us either later that day or the next day, but still there were not return phone calls to further our estimate We are very, very disappointed with the customer service we received If this represents their customer service/skills, we recommend contacting ANOTHER company
Mrs***, has never contacted us concerning any of these issuesWe had no idea anything was wrong until we received the complaintIf she would have just called us this complaint would have never happenedWe take care of our cus***ersAll it takes is a call John, owner of the company, is in the process of taking care of this complaint Mrs [redacted] did receive a copy of the original proposal/contract on 5/4/listing of work that would be done and she mailed a down payment for this work A receipt is only mailed if cus***er requestAll paperwork is mailed when job is completed A new outgoing line was installed and also a French drain to cut off spring water coming towards the houseThis was all done per her request and also noted on her proposal/contract that she mailed a payment in for We are checking into the plumbing issue at this time because we have no idea what that is for or how it became our issue The spring for her animals is Air LockedOur employees working on job site told her and another gentlemen what was needed to fix this problem for herThis was not something we caused at the siteJohn S [redacted] is going to be getting in touch with Mrs [redacted] to see what we need to do to resolve this matter