A J's Auto Repair

Complaint: [redacted] I am rejecting this response because: This shop has given many excuses as to why they missed this problemI wrote a letter in response to the letter they mailed to me, he failed to respond or return my phone calls while "considering my request for a refund"This is what led to a complaint through the Revdex.com I do not believe that my wheel was diagnosed in the manner he describes, as the form of diagnosis stated on my invoice from this shop is "test driven"This is the first I have heard from him that they physically examined my wheel prior to working on it, I suspect that this is because I questioned this in a prior letter to the shopFurthermore, if they did physically examine my wheel, it was not done properlyIt would not be required to remove the brake caliber and rotor in order to diagnose a bad wheel bearingThis would only be counterproductive in diagnosing the cause of the grinding, as you are removing a potential cause prior to examinationI have spoken to multiple certified mechanics that support this to be trueI will have statements prepared as physical proof of thisIt is ridiculous, you expect me to believe that the parts causing the grinding sound had to removed in order for you to examine the bearingNot trueAlso, you would've noticed the groove worn in rotor, this should've alerted you that this part is rubbing and causing the grinding soundI have a picture of these grooves, taken by the mechanic that fixed my car, directly following the mishaps at your shop I should add that the price I was charged at your shop was more than I was quoted on the phone, contradictory to a statement that you previously madeThis is clearly stated on the invoice from your shopI will upload a copy of my invoice if needed, but this shop has this information already, so they know this to be true I did not have them install the bearing until they told me that is was the problem This shop admits my car came to them with a noise coming from the wheel, and that it left with the same noiseYet I'm still being charged full price for a job that didn't fix my vehicleI'm paying a shop 100+ dollars and hour for a certified mechanic to fix my vehicleI do not expect to be charged if the mechanic fixes the wrong thingAnd I certainly don't intend to pay for mistakes made, be them honest or not This situation has been well documentedI am confident in presenting my case to a judge, if this is needed in order to resolve the situation Sincerely, [redacted]