A. Jay Heating & Plumbing

Review: The business in question, installed a boiler at my home in early October, since the boiler was installed we have called the business three times for issues with the boiler one being a banging of all the pipes in the house. He came and said that the house was old and the pipes were old and he could not do anything about that. The second call came when on Friday evening the boiler would not hold water and shut off. I called the business and he said he would come, instead he sent his son. His son came and I took him downstairs to the boiler he told me that there was nothing wrong with the boiler there was a leak in the house. At that time the boiler still wasn't working because it was out of water. I told him that the company was paid to install a boiler and it should be in working condition not only on the day it was installed but continuously. He then filled the boiler back up with water and said if I turned up the thermostat it would work , I said of course it will there is water in it now the issue is that it is not holding water. I was frustrated by this time because it was obvious that they were not going to take responsibility for the faulty boiler but insisted on blaming it on a leak in the house. I then told him to tell his father who is the owner that I would like him to come to look at the boiler, he left and I immediately called the business and left a message for someone to call me in reference to the boiler. I proceeded to call three more times and left messages through out the day, the final message I left I was clear and stated that unless someone contacted me I would have no other choice but to seek help from another avenue to resolve the issue and I stated the Revdex.com and Consumer affairs. I then received a call just a few minutes later. [redacted] the owner called me and said that it was not the boiler but a leak some where. I then told him the boiler is not working correctly and he has been paid in full and I have small children in the house so I need the boiler fixed. He said he would come over and he did. He stayed for approximately one hour and for most of the hour I stayed with him in the basement and spoke to him about the boiler he proceeded to tell me things that it may be but I would need to have patience with him while he figured it out. I said absolutely I understand as long as it is fixed and working correctly. When he left the boiler was running, that was around 3 in the afternoon, by 830 pm the boiler was empty again no water. My husband filled it as instructed by [redacted] earlier and went to bed. At 9am Sunday morning my husband said it felt chilly and went to check the boiler and had to fill it again. My husband called [redacted] and my husband told him that the boiler was still losing water, [redacted] stated the house is 100 years old what do we expect. My husband told him that he was paid to install a new boiler and that it should be in working condition. [redacted] told him he would have to continue to fill it up to make it work because he was not going to come out again to look at it he did his part. They hung up, I then called him back and asked him about the warranty he said there was none, I said yes there was and you need to honor it, he said I am honoring my work I came and installed a new boiler and that is all I have to do. He said he could put on a automatic feeder if we wanted so that we didn't have to constantly go and fill up the boiler I told him that is a quick fix but not a solution and he said we would have to pay for it and it would cost about 600 dollars. I told him I don't feel that this is fair , he is not a good business man and I would not recommend him to anyone. He said he was not coming out to fix the boiler and that is where it was left. We still have no resolve and our boiler still does not work as it should and it is dangerous .Desired Settlement: We would like the boiler to be in working order without the inconvenience of filling it constantly with water to make it run. We would like the company to absorb the cost of the automatic feeder and make certain that the furnace will work properly going forward or replace the boiler entirely and ensure that it is working correctly with a guarantee of his work and his word .

Business

Response:

Dear Sir I Madam;

In response to the complaint, first of all I would like to assure you that customer satisfaction is our top priority. Please note that the patty filing the complaint is (tenants) not the party, which hired us for the job nor had paid us to do any work (we are submitting copies of bill and checks.) We were hired by a company/ landlord who wanted to replace a very old and defective STEAM boiler. Said steam boiler was inoperable and could not be repaired or started. We never had a chance to analyze the entire steamsystem nor were we asked to (please refer to bill). Old boiler did not have an auto-feeder and tenants had to feed the

boiler water manually. With every installation of a steam boiler we strongly recommend to install a new automatic water feeder to the boiler for an automatic/ better operation. This was offered to the customer, which they have denied and requested installation of boiler only.

Upon installation the new steam boiler was stared and made sure of proper operation.

We were first informed of banging pipes and boiler has stopped working. After thorough check of the

boiler and speaking with the tenant we found out that the boiler was manually over-fed (result of banging), after which they drained the boiler, (reason for low water cut-off has turned off the boiler).

At examining following complains we have found out that the boiler itself is operating as it should. However, tenant has complained that it cuts off due to low water condition. This low water condition did not occur due to a leaky or faulty boiler (several inspections of premises showed absolutely NO SIGN OF ANY LEAK in or around the new steam boiler). How ever we did find several puddles of water by radiators and leaky steam valves.

The job of a steam boiler is to heat water until evaporation, which later condenses and returns to boiler. Thus steam boiler system remains an operational level of water. If steain escapes from the system (radiators, steani valves, or pipe leaks),

it can not condense and return to boiler resulting in loss of water and a low water condition. This is the reason that we recommend an auto-feeder.

The argument of the tenant is that the old boiler was manually fed every two days and new boiler has to be fed every 12 hours.

New boiler is more efficient and is heating the water at a faster rate thus resulting in faster water loss.

We have recommended solutions at every interaction with the tenant, however the tenant has insisted that the boiler installation is defective and want to replace this boiler with another brand new boiler. We warranty and stand behind our workmanship and product. However we were not hired to do anything else, but replace this boiler.

We would love to solve the matter with the customer and are more than willing to do additional work as needed.

Sincerely, [redacted]

The business in question, installed a boiler at my home in early October, since the boiler was installed we have called the business three times for issues with the boiler one being a banging of all the pipes in the house. He came and said that the house was old and the pipes were old and he could not do anything about that. The second call came when on Friday evening the boiler would not hold water and shut off. I called the business and he said he would come, instead he sent his son. His son came and I took him downstairs to the boiler he told me that there was nothing wrong with the boiler there was a leak in the house. At that time the boiler still wasn't working because it was out of water. I told him that the company was paid to install a boiler and it should be in working condition not only on the day it was installed but continuously. He then filled the boiler back up with water and said if I turned up the thermostat it would work , I said of course it will there is water in it now the issue is that it is not holding water. I was frustrated by this time because it was obvious that they were not going to take responsibility for the faulty boiler but insisted on blaming it on a leak in the house. I then told him to tell his father who is the owner that I would like him to come to look at the boiler, he left and I immediately called the business and left a message for someone to call me in reference to the boiler. I proceeded to call three more times and left messages through out the day, the final message I left I was clear and stated that unless someone contacted me I would have no other choice but to seek help from another avenue to resolve the issue and I stated the Revdex.com and Consumer affairs. I then received a call just a few minutes later. [redacted] the owner called me and said that it was not the boiler but a leak some where. I then told him the boiler is not working correctly and he has been paid in full and I have small children in the house so I need the boiler fixed. He said he would come over and he did. He stayed for approximately one hour and for most of the hour I stayed with him in the basement and spoke to him about the boiler he proceeded to tell me things that it may be but I would need to have patience with him while he figured it out. I said absolutely I understand as long as it is fixed and working correctly. When he left the boiler was running, that was around 3 in the afternoon, by 830 pm the boiler was empty again no water. My husband filled it as instructed by [redacted] earlier and went to bed. At 9am Sunday morning my husband said it felt chilly and went to check the boiler and had to fill it again. My husband called [redacted] and my husband told him that the boiler was still losing water, [redacted] stated the house is 100 years old what do we expect. My husband told him that he was paid to install a new boiler and that it should be in working condition. [redacted] told him he would have to continue to fill it up to make it work because he was not going to come out again to look at it he did his part. They hung up, I then called him back and asked him about the warranty he said there was none, I said yes there was and you need to honor it, he said I am honoring my work I came and installed a new boiler and that is all I have to do. He said he could put on a automatic feeder if we wanted so that we didn't have to constantly go and fill up the boiler I told him that is a quick fix but not a solution and he said we would have to pay for it and it would cost about 600 dollars. I told him I don't feel that this is fair , he is not a good business man and I would not recommend him to anyone. He said he was not coming out to fix the boiler and that is where it was left. We still have no resolve and our boiler still does not work as it should and it is dangerous .