Complaint: [redacted]
I am rejecting this response because:The claim that you tried numerous times to resolve this complaint is not true. I had to call numerous times just to get any kind of response. The only resolution offered was unacceptable to me. The offer for me to buy all the parts and pay to tow the car from my mechanic to your shop so you could put it back together was unacceptable. You make the claim that your shop repaired the [redacted] and changed the overflow tank and whatever else. Just confirms my suspicion of the scam you are running on people. Your offer was not acceptable, because your shop proved it is not capable of making those type of repairs.. If they made the repairs correctly we would not be having these conversations. They obviously do poor work and I was not willing to spend thousands on parts and have the work done just so it will prematurely fail again. I wanted it done right. That is why I choose to have the car repaired by someone I trust.I expressed all of this to you during one of MY numerous calls. I made what I thought was a very generous proposal which you rejected. I am not willing to let you walk away from this, you know I was wronged and you need to be responsible and step up and make this right.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The claim that you tried numerous times to resolve this complaint is not true. I had to call numerous times just to get any kind of response. The only resolution offered was unacceptable to me. The offer for me to buy all the parts and pay to tow the car from my mechanic to your shop so you could put it back together was unacceptable. You make the claim that your shop repaired the [redacted] and changed the overflow tank and whatever else. Just confirms my suspicion of the scam you are running on people. Your offer was not acceptable, because your shop proved it is not capable of making those type of repairs.. If they made the repairs correctly we would not be having these conversations. They obviously do poor work and I was not willing to spend thousands on parts and have the work done just so it will prematurely fail again. I wanted it done right. That is why I choose to have the car repaired by someone I trust.I expressed all of this to you during one of MY numerous calls. I made what I thought was a very generous proposal which you rejected. I am not willing to let you walk away from this, you know I was wronged and you need to be responsible and step up and make this right.
Regards,
[redacted]