The Administrator for Mr. [redacted]’s vehicle service contract is obligated to conform to the terms and conditions of his service contract. Contractually, the Administrator has the right to choose the method of repair: when a part is un-repairable, the Administrator has the option of replacing the failed component with a new, used, or remanufactured part. After the Administrator elected to have the repair performed by installation of a used transmission, Mr. [redacted] as noted in his complaint, agreed to proceed with installation of a used unit.The Administrator located a supplier for the replacement unit and authorized it to be shipped to Mr. [redacted]’s repair facility. The transmission was delivered in a damaged condition and after being notified of the unit’s condition upon delivery, the supplier shipped a replacement unit. Unfortunately, the second unit was damaged also, resulting in additional delay for performing repairs. The Administrator, by authorizing to pay the cost of parts and labor to install a replacement transmission, has met its contractual obligation to Mr. [redacted]. After authorization of the transmission purchase to the supplier, the supplier then became obligated to provide a reasonable replacement unit. The burden of supplying a replacement transmission is the responsibility of supplier, as the Administrator has met their obligation to pay for a replacement unit. The Administrator is contractually obligated to provide 3 days of rental at a maximum of $35.00 per day while Mr. [redacted]’s vehicle is being repaired and they have agreed to do so, fulfilling their obligation for rental. The service contract only obligates the Administrator to 3 days rental. Because the supplier created additional delay in providing a usable part to the repair facility, the supplier then needs to be involved in consideration of additional rental benefits for Mr. Bushell.The Administrator has agreed to pay for all parts, labor and rental charges related to the transmission repair on Mr. [redacted]’s vehicle for which they are contractually obligated. While I agree that Mr. [redacted] has been unfortunately inconvenienced by unforeseen delays in having he vehicle restored to its approximate pre-failure condition, the Administrator has met its contractual obligation of the service contact.
We have sent 2 requests via email (see attachment) to Mr. [redacted] requesting additional information in order to research the details of his complaint. We have not yet received a response. If Mr. [redacted] provides the information requested we can assist further. Thank you,
Effective 11/01/17, Dealers Alliance Corporation has no authorized 3rd party sellers marketing our service contracts via direct market phone calls. I will contact Mr. [redacted] through the email that he provided. We would like to review a copy of the recording that he obtained in...
hopes it may help us identify who is representing themselves as our company without authorization.
The Administrator for Mr. [redacted]’s vehicle service contract is obligated to conform to the terms and conditions of his service contract. Contractually, the Administrator has the right to choose the method of repair: when a part is un-repairable, the Administrator has the option of replacing...
the failed component with a new, used, or remanufactured part. After the Administrator elected to have the repair performed by installation of a used transmission, Mr. [redacted] as noted in his complaint, agreed to proceed with installation of a used unit. The Administrator located a supplier for the replacement unit and authorized it to be shipped to Mr. [redacted]’s repair facility. The transmission was delivered in a damaged condition and after being notified of the unit’s condition upon delivery, the supplier shipped a replacement unit. Unfortunately, the second unit was damaged also, resulting in additional delay for performing repairs. The Administrator, by authorizing to pay the cost of parts and labor to install a replacement transmission, has met its contractual obligation to Mr. [redacted]. After authorization of the transmission purchase to the supplier, the supplier then became obligated to provide a reasonable replacement unit. The burden of supplying a replacement transmission is the responsibility of supplier, as the Administrator has met their obligation to pay for a replacement unit. The Administrator is contractually obligated to provide 3 days of rental at a maximum of $35.00 per day while Mr. [redacted]’s vehicle is being repaired and they have agreed to do so, fulfilling their obligation for rental. The service contract only obligates the Administrator to 3 days rental. Because the supplier created additional delay in providing a usable part to the repair facility, the supplier then needs to be involved in consideration of additional rental benefits for Mr. Bushell. The Administrator has agreed to pay for all parts, labor and rental charges related to the transmission repair on Mr. [redacted]’s vehicle for which they are contractually obligated. While I agree that Mr. [redacted] has been unfortunately inconvenienced by unforeseen delays in having he vehicle restored to its approximate pre-failure condition, the Administrator has met its contractual obligation of the service contact.
I am rejecting this response because: In the extended warranty contract given to me by [redacted]'s Auto Sale I did not receive a Section E nor did I receive any section listing "What Is Not Covered." I have talked with Blvd. Imports and they have tried numerous times to reach out to the representative and give him the information he is requesting. I spoke with Blvd. Imports again on 5/26/2016 and they are going to give the representative another call to provide the cause of failure to the vehicle.
The Administrator for Mr. [redacted]’s vehicle service contract is obligated to conform to the terms and conditions of his service contract. Contractually, the Administrator has the right to choose the method of repair: when a part is un-repairable, the Administrator has the option of replacing the failed component with a new, used, or remanufactured part. After the Administrator elected to have the repair performed by installation of a used transmission, Mr. [redacted] as noted in his complaint, agreed to proceed with installation of a used unit.The Administrator located a supplier for the replacement unit and authorized it to be shipped to Mr. [redacted]’s repair facility. The transmission was delivered in a damaged condition and after being notified of the unit’s condition upon delivery, the supplier shipped a replacement unit. Unfortunately, the second unit was damaged also, resulting in additional delay for performing repairs. The Administrator, by authorizing to pay the cost of parts and labor to install a replacement transmission, has met its contractual obligation to Mr. [redacted]. After authorization of the transmission purchase to the supplier, the supplier then became obligated to provide a reasonable replacement unit. The burden of supplying a replacement transmission is the responsibility of supplier, as the Administrator has met their obligation to pay for a replacement unit. The Administrator is contractually obligated to provide 3 days of rental at a maximum of $35.00 per day while Mr. [redacted]’s vehicle is being repaired and they have agreed to do so, fulfilling their obligation for rental. The service contract only obligates the Administrator to 3 days rental. Because the supplier created additional delay in providing a usable part to the repair facility, the supplier then needs to be involved in consideration of additional rental benefits for Mr. Bushell.The Administrator has agreed to pay for all parts, labor and rental charges related to the transmission repair on Mr. [redacted]’s vehicle for which they are contractually obligated. While I agree that Mr. [redacted] has been unfortunately inconvenienced by unforeseen delays in having he vehicle restored to its approximate pre-failure condition, the Administrator has met its contractual obligation of the service contact.
I contacted the towing company. I should have a copy within 7 to 10 days . What address do I send it to?
We have sent 2 requests via email (see attachment) to Mr. [redacted] requesting additional information in order to research the details of his complaint. We have not yet received a response. If Mr. [redacted] provides the information requested we can assist further. Thank you,
Effective 11/01/17, Dealers Alliance Corporation has no authorized 3rd party sellers marketing our service contracts via direct market phone calls. I will contact Mr. [redacted] through the email that he provided. We would like to review a copy of the recording that he obtained in...
hopes it may help us identify who is representing themselves as our company without authorization.
The Administrator for Mr. [redacted]’s vehicle service contract is obligated to conform to the terms and conditions of his service contract. Contractually, the Administrator has the right to choose the method of repair: when a part is un-repairable, the Administrator has the option of replacing...
the failed component with a new, used, or remanufactured part. After the Administrator elected to have the repair performed by installation of a used transmission, Mr. [redacted] as noted in his complaint, agreed to proceed with installation of a used unit. The Administrator located a supplier for the replacement unit and authorized it to be shipped to Mr. [redacted]’s repair facility. The transmission was delivered in a damaged condition and after being notified of the unit’s condition upon delivery, the supplier shipped a replacement unit. Unfortunately, the second unit was damaged also, resulting in additional delay for performing repairs. The Administrator, by authorizing to pay the cost of parts and labor to install a replacement transmission, has met its contractual obligation to Mr. [redacted]. After authorization of the transmission purchase to the supplier, the supplier then became obligated to provide a reasonable replacement unit. The burden of supplying a replacement transmission is the responsibility of supplier, as the Administrator has met their obligation to pay for a replacement unit. The Administrator is contractually obligated to provide 3 days of rental at a maximum of $35.00 per day while Mr. [redacted]’s vehicle is being repaired and they have agreed to do so, fulfilling their obligation for rental. The service contract only obligates the Administrator to 3 days rental. Because the supplier created additional delay in providing a usable part to the repair facility, the supplier then needs to be involved in consideration of additional rental benefits for Mr. Bushell. The Administrator has agreed to pay for all parts, labor and rental charges related to the transmission repair on Mr. [redacted]’s vehicle for which they are contractually obligated. While I agree that Mr. [redacted] has been unfortunately inconvenienced by unforeseen delays in having he vehicle restored to its approximate pre-failure condition, the Administrator has met its contractual obligation of the service contact.
I am rejecting this response because: In the extended warranty contract given to me by [redacted]'s Auto Sale I did not receive a Section E nor did I receive any section listing "What Is Not Covered." I have talked with Blvd. Imports and they have tried numerous times to reach out to the representative and give him the information he is requesting. I spoke with Blvd. Imports again on 5/26/2016 and they are going to give the representative another call to provide the cause of failure to the vehicle.