Mr. [redacted] President of AE Door & Window has left a message for this customer to contact him regarding the request of a $100.00 Refund.AE Door has offered an still offers to issue a $50.00 Refund back to the customer, we feel we have done nothing wrong in this situation. Please let us know and we will issue the refund by the end of this week,thanks [redacted]
Re: [redacted]Please note that this time line from installation to service request.We installed 2-new garage doors and 1-opener April of 2008, 2yrs later she callsand is having remote transmitter issue, seems to be working intermittently.Service tech comes out Nov-2010, we replaced battery plus lubed and adjusted the door.This product was well past the 1yr mark, She was Quoted the $102 service call in advance of us coming to her home, we reduced it down to $59.00 and she signed for it and paid the service ticket.September 2014, She calls us for basic service, service tech performs a general service & lubrication and minor adjustment service. Everything is working properly, she signs and accepts the service and pays the $102Then now this past June 2016, She states the door is closing 1/2 way and opens back up.Service Tech, lubricates & service both of her doors, and fixes the safety eye sensor on the Left Door Looking Out.She tells the Service tech she is in a hurry and she will call the office with payment, it is our policy to collect all calls C.O.D, but since she was a valued past customer the service tech let her leave without paying at the time. The next morning, since she did not call our office as promised. Our Service Mgr calls asking for payment. This is when Ms. [redacted] starts trying to get something for free, the call gets transferred to me and we speak for a few minutes, I reduce the service call again trying to let her know weappreciate her business and she tells me to send her and invoice and she will send us a check. Perfect, no problem30 plus days later, the service tech stops buy her house asking for payment on service and she is basically slams the door in his face and tells us she is not going to pay us.So when I here about this issue, I call then call Ms.[redacted] and have a conversation about ouragreement when we spoke the last time. She now proceeds to try and tell me it has never worked correctly from the very day we fixed the door, yes I said there is no way she would have let this door stay broken for the past couple of years, specially if she paid someone to fix it.No I did not threaten her, what I did say after I asked her if she intentionally had a come out and fix it with the intention of not paying for the service. She said yes, then I proceeded to tell her that the was intentional theft of services and that I would forward it over the legal to contact the police. She advised me to go ahead and do what I needed to do.So here we are, AE has done nothing wrong, the doors and openers are no different than a person car, the items needs serviced adjusted & lubricated and batteries replaced on a regular basis. The door and opener manufactures recommend that the doors are service atlas 1x a yearand the battery are just like a smoke detector, they need changed on a yearly basis.All of our Warranties are stated on the service & installation tickets that she signed and received. She was quoted charges, before we sent a truck out, she agreed to pay for itand we are entitled to our service fee, I reduced it down as a gesture of good business, I will be kind enough to lower it 1-more time to $59.00 to cover my techs time and we will consider this resolved on our endThanks for your time, [redacted]
I am glad to here you wife is doing well, and Yes we did drop off the 2pc at your request. Just as a follow up, we only install the products and do not supply the products to the Home Depot and no trimnails are not part of the trim package. I will look to see if we have the color match trim nails in stock and if so I will have a enough sent to the customers house & get them sent out today or tomorrow Thanks again; [redacted]
I am always amazed how the story gets turned around and the blame is pushedon the dealer like they caused the problem. Please note that we have left this customer message asking to call us back to schedule material drop off or they where welcome to pickup at our office 1. The...
customer signed the ticket acknowledging the material was received damaged out of the package. 2. The only thing we or another installing company do when re-using the existing opener is un-hook it from the old door, and then re-hook it up to the new door. If it does not hookup properly, the most we will generally need to do is reset the limits if this is possible. 3. The [redacted] I-Drive was pulled off the market for a reason and has been discontinued, do to poor quality and major service related issues. Neither the Home Depot or our 2-employee’s did anything to this unit. {feel free to google the I-drive and read the related reports, the product was a great idea, unfortunately not enough was put in to product development} Wayne Dalton Discontinued and no longer manufactures opener products and the internal parts for this unit are out of production. 4. With this being said, I will arrange to have 2pc’s of trim dropped off for the customersome time in the next 5 to 7 work days along with forwarding the information on to the Home Depot that the material was delivered.As always, thank you in advance
Revdex.com:
We have reviewed the response made by AE Door in reference to complaint ID [redacted], and have determined that this does not resolve our complaint. The response to our complaint includes a host of irrelevant information and detail geared only towards protecting their interests. It ignores the basis of our complaint, that we requested a door with acrylic panels and were delivered something else. Its a shame that they spend so much effort in denying responsibility. If only their salesperson had put forth a similar effort with out order this situation could have been avoided. We only ask that they provide us with the door we asked for. Their "proposal" to bring our complaint to resolution is for us to pay them for another door (this would net us paying more than twice what they quoted on the front end for the door we thought we were getting).From the time of our initial phone call we asked for a door with either glass or acrylic panels. The salesman produced a computer generated quote for such a door (sent via email) and shared samples of the different types of glass and acrylic we might choose from. Additional messages were exchanged via email as we debated the use of glass versus acrylic. We ultimately decided on acrylic and relayed this feedback via email as our final selection (with a specific identification of the particular acrylic as defined by the '[redacted]' website and the label on the sample he had given us}. The salesman acknowledged receipt of the email/selection and indicated that he needed to return to our home to recheck the door dimensions. In doing so he hand wrote a description of the door that we admittedly did not even look at (changing the door entirely, which we had no reason to question as we had already indicated what we wanted). Once installed, we called to indicate that they had used the wrong door (it came with solid aluminum panels, which never once were discussed even as an option,). Upon his return, he commented several times that "the door looked great!", perhaps hoping that we would accept something we did not want. Beyond being the wrong door, it was poorly installed and two of the four panels were damaged. None of this was brought to our attention by the installers. The salesman told us not to worry, that "they would make us happy in the end". An additional meeting with the salesman followed, this time accompanied by his "supervisor" (who immediately denied any responsibility). The salesman closed the gathering again by assuring us that "they would make us happy in the end". Their response now helps me understand his assurances. They will make us happy in the end; happy to refer our business to a company that cares about taking care of their customers!
Sincerely,
[redacted]
I am out of town and will reply when I return in 10 days, I do not have my notes with me. I do know that when Ms. [redacted] called in the service she was quoted and approved the service rates, then when we performed the service she said she was in a hurry and would call in her payment. When my office...
called for payment, she said she felt it should be under warranty, services carry 60-day labor warranty and the last time we were at her house was almost 2yrs ago. I called her & spoke with her and extended a 15% discount, she asked me to send her a invoice with the discount and she would pay it.she never paid the invoice, I called her for payment and she said she decided she was not going to pay, I asked her if she intentionally deceived us and intentionally intended not to pay, she said she did.All I told her was that I would forward it over to legal and contact the police for intentional theft of services. Her doors were put in over 5yrs ago, labor warranty is 1yr, the issue she had on this past service was basic pm maintenance and adjustment of safety eyes someone in her house knocking them out of alignment and is not a warranty related issue at anytime. [redacted]
Mr. and Mrs. [redacted], We feel that we have been nothing but forthright and open about our issues and statements regarding the payment for the job we completed for you. To recap the events that lead to our situation. Our sales rep Tressa was out to quote a door for you due to it being hit by a...
friend in mid November (11/18) . At that time it was explained that since this was an insurance claim and we do not work with the insurance companies it would be your responsibility or your friends responsibility who hit the door to provide payment at the time of completion for install. The quote was given and left in your hands to deal with insurance etc on who would be paying for the door. On 12/12 we received a call stating the insurance formalities had been worked out and you asked us to install the door . Installation was set and completed on 12/16 by our tech Codey. AT that time Codey completed the install we have notes staing that customer would be home to open door and we would complete the work. I also believe the question was asked if anyone was needed to be there to complete the install and that answer is always no as long as payment is taken care of and waiver is signed before completion. IN our industry it does happen from time to time that customers leave the job site and then call in payment following or drop payment to the shop following an install. Not how we like things done but we never seem to have an issue with collecting or dealing with Payment. While we do have a signed waiver from this job there is no notation of payment marked down. As you can see from the invoice there is no note marking paid in full or cash received. This is something we note on all of our tickets once the job has been completed. Whether it’s a check, cash or credit card, there is always a note stating how the job was paid with another note marked paid in full. We have none of that on our receipt from your install. Per our installer the waiver was signed and the customer left the job site for work once we received access to the garage. We then completed the work and left with the understanding that payment would be called in or dropped off at the shop. Our technician makes no notes of cash received or paid in full. Following the install on 12/16 our office left a message for payment on 12/17. This is noted on the ticket following the install if we have not received payment for the job. There was no communication from the call on 12/17. No call back or notes stating the customer called in stating he paid cash for the job as you are stating. Had a return call been made at that time we would have noted as such and this would have been brought to everyones attention following the install and our installer would have been questioned at that time. At our end of months closing in December since your job was still open we sent a paper bill to your home for payment of the invoice. Our billing department then receives a call mid January from you stating that the job we completed in December was already paid in full with cash. AT the time of this call information was handed over to our management team who then tried multiple times to reach out to you concerning payment of the invoice. With no return call. Our installer was questioned concerning the missing payment and was very forthright in stating that he did not receive payment at the install or he would have noted so. There have been multiple jobs where he has been paid with cash and returned it directly to the shop with the ticket marked paid in full with no issues. For this reason we believe our employee is being honest with us concerning the payment. After multiple attempts to reach out to you with no resolution we locked the account and noted any future calls be directed to management team. IN mid march we received a call from Mrs. [redacted] concerning a return service needed on the door. The call was forwarded directly to me and I explained we still had the open balance that needed to be taken care of before any service would be completed. I then received a call from Mr. [redacted] once again stating he had paid in cash and disputing our claim that the bill was never paid. A brief phone call stating that he would never do any business with us again and that we needed to talk to our installer and not blame him for money that we never received. Following that call and another discussion with our installer multiple calls were made with no reutn call to discuss the balance due. Our President Adam then receives a call and speaks with Mrs. [redacted] once again stating the balance was paid and that cash was received from the person who hit the door and given to our installer which once again we have no record of. Following this interaction we once again attempted to call and discuss or set up a meeting via email with you and our installer and our [redacted] store manager to try and see what had transpired and why we have no record of payment for the job. Which leads us to this point and the email sent to the Revdex.com. In no way shape or form have we been degrading or demeaning to anyone in our attempts to collect for the money for the work completed. Once we have reached out multiple times to discuss things and are denied our not called back at every turn we then have to start questioning your motive here and what might have happened with the money. Since we would also like the issue resolved and the balance due paid we have to make attempts by call or email concerning the job. Since theses calls are never returned and the only interaction we have received is now through the Revdex.com we have no choice but to move forward with our legal team to try and recoup the lost payment for the job. Had your bill been marked paid in full with cash as its done on all of our tickets this would never be an issue and the installer would have been terminated on the spot for the missing money. The inconsistencies in what we have been told do not match up and your reluctance to reachout or simply call back concerning the issue have put us in a situation where we feel our only recourse is to try and pursue the matter legally through claims court. Aaron [redacted] Store Manager
Hall Associates listed two duplexes on behalf of the previous property owners. [redacted] "[redacted]" [redacted] and [redacted] were the Hall agents. The previous property owners were also the property managers and leased the property themselves.The complainant, represented by her own agent contracted for...
the property [redacted] on August 28 2015. The contract provided for a due diligence period of 10 business days. During the due diligence period the complainant had the right to inspect the property and review lease and property documents. The complainant accepted the conditions set forth in the purchase contract and proceeded to close on the property. The complainant viewed the damaged door during the due diligence period.The tenant with the damaged door is now vacating and the complainant wants to be able to hold the tenant responsible for damages. The complainant wants a move-in inspection report to prove the tenant is responsible, which is understandable. The problem is the previous owner does not have a move-in inspection report, therefore, the agent could not provide one to the purchaser’s agent or the purchaser.There is no attempt on the agent’s part to hide anything.The complainant asked for the previous owner’s contact information. The agent asked the previous owner if their information could be shared with the complainant and the previous owner said no. The complainant did not like the answer, but the agent was the agent of the seller (previous owner).To summarize: Hall Associates and their agents were the seller’s agents. Another firm represented the complainant. There was a due diligence period for the complainant to study the property, which the complainant accepted. The complainant viewed the damage to the door before closing and knew or should have known there was no move-in form for that apartment from the information the complainant reviewed and accept. If the existence of a move-in form was this important, the due diligence period was the time to address the form. Now that it is 6 months after closing and due diligence period, the complainant does not like our answer. Therefore, we are being accused of doing something incorrectly, which we did not.If there are questions, please let me know.Regards,Stuart MeredithStuart Meredith CCIM, SIORPresident and Managing Broker
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read the response and I absolutely do not agree with these people at the company ! They are lying out of her teeth ... this woman [redacted] had said she would get me all the papers upfront over the phone so I took her word for it ... and this woman gave me less than half of the papers I need as a new landlord. I would never recommend anyone I know to this so called realtor.
Regards,
[redacted]
There was some miscommunication between the collection agency that collected the past due funds from the homeowner, and Hall Associates. We have since been in touch with the collection agency and have resolved the matter with the homeowner.
Good morning,Just following up on the complaint, I am willing to split the $100.00 dollar request from the home owner, and issue a $50.00 refund.AE Door has done nothing wrong, the product did not work and has not worked for a very long time.The unit did not work or meet current safety standards,...
according to my installer he had to remove the opener1-because it did not work and did not meet current safety, long with not wanting ti to rub or possibly cause any cosmetic marks on the door.I am still looking in to this a little more, if I have any additional information to offer up to this complaint I will get back with you the Revdex.com[redacted]
to pay for completed job To the Revdex.com, If you would please take a few minutes and read thru the many pages of detailed correspondence from [redacted] and Bernadette [redacted] @AE Door along with her proposal. There is no miss understanding and we installed everything exactly as he asked for along with what he paid for on the job. I personally called the [redacted]’s and left them a message asking for a returned call, along with telling them we could replace the trim and actually scheduled it trying to hold the spot just incase the customers wanted the new trim for this past Monday. I am not sure where this is coming from that he is not not willing to pay for what he ordered and we installed. [redacted] was very detailed on what he was wanting, from the door style and options and telling us what he was will to pay fore, and the Trim is never mentioned as an options or quoted because he did not request it and it was not needed because he was not willing to pay a dime more for any items. If he was willing to pay for upfront, the difference still would have been the $155.00 and we would have added to the total job cost. We use the trim over in most cases because it is usually painted to match the walls and trim board and in most cases it is not needed to be replaced and it helps keep the cost down on the total job. We do whatever we can to keep the added cost for out of pocket expenses to a minimum, no different than we always attempt to try and re-hook the customers alarm system. This is not part of the job this is something over and above that we try to do to help out the customer. We could have just as easily advised the customer to call [redacted] and have them unhook it and then return and hook it back up. The bottom line is, this was not ordered or paid for and is not part of this quote, as a gesture of good business. I am willing to return and install the trim for the $155.00 less -$50.00=$105.00 plus picking up the balance still due for the door. Total amount to be paid at time of trim install for $946.00 {$841.00 & $105.00} or he leaves the trim on that we installed and pays bank of the $841.00 If you take your car to a repair shop and have new tires installed. You do not get new wheels or brakes installed at the same time just because you replaced the tires and had to remove the wheels in order to install the tires. I look forward to resolving this issue and I feel we are 100% fair in our willingness to try and work this out to make the customer happy. Greg
Mr. [redacted] President of AE Door & Window has left a message for this customer to contact him regarding the request of a $100.00 Refund.AE Door has offered an still offers to issue a $50.00 Refund back to the customer, we feel we have done nothing wrong in this situation. Please let us know and we will issue the refund by the end of this week,thanks [redacted]
Re: [redacted]Please note that this time line from installation to service request.We installed 2-new garage doors and 1-opener April of 2008, 2yrs later she callsand is having remote transmitter issue, seems to be working intermittently.Service tech comes out Nov-2010, we replaced battery plus lubed and adjusted the door.This product was well past the 1yr mark, She was Quoted the $102 service call in advance of us coming to her home, we reduced it down to $59.00 and she signed for it and paid the service ticket.September 2014, She calls us for basic service, service tech performs a general service & lubrication and minor adjustment service. Everything is working properly, she signs and accepts the service and pays the $102Then now this past June 2016, She states the door is closing 1/2 way and opens back up.Service Tech, lubricates & service both of her doors, and fixes the safety eye sensor on the Left Door Looking Out.She tells the Service tech she is in a hurry and she will call the office with payment, it is our policy to collect all calls C.O.D, but since she was a valued past customer the service tech let her leave without paying at the time. The next morning, since she did not call our office as promised. Our Service Mgr calls asking for payment. This is when Ms. [redacted] starts trying to get something for free, the call gets transferred to me and we speak for a few minutes, I reduce the service call again trying to let her know weappreciate her business and she tells me to send her and invoice and she will send us a check. Perfect, no problem30 plus days later, the service tech stops buy her house asking for payment on service and she is basically slams the door in his face and tells us she is not going to pay us.So when I here about this issue, I call then call Ms.[redacted] and have a conversation about ouragreement when we spoke the last time. She now proceeds to try and tell me it has never worked correctly from the very day we fixed the door, yes I said there is no way she would have let this door stay broken for the past couple of years, specially if she paid someone to fix it.No I did not threaten her, what I did say after I asked her if she intentionally had a come out and fix it with the intention of not paying for the service. She said yes, then I proceeded to tell her that the was intentional theft of services and that I would forward it over the legal to contact the police. She advised me to go ahead and do what I needed to do.So here we are, AE has done nothing wrong, the doors and openers are no different than a person car, the items needs serviced adjusted & lubricated and batteries replaced on a regular basis. The door and opener manufactures recommend that the doors are service atlas 1x a yearand the battery are just like a smoke detector, they need changed on a yearly basis.All of our Warranties are stated on the service & installation tickets that she signed and received. She was quoted charges, before we sent a truck out, she agreed to pay for itand we are entitled to our service fee, I reduced it down as a gesture of good business, I will be kind enough to lower it 1-more time to $59.00 to cover my techs time and we will consider this resolved on our endThanks for your time, [redacted]
I am glad to here you wife is doing well, and Yes we did drop off the 2pc at your request. Just as a follow up, we only install the products and do not supply the products to the Home Depot and no trimnails are not part of the trim package. I will look to see if we have the color match trim nails in stock and if so I will have a enough sent to the customers house & get them sent out today or tomorrow Thanks again; [redacted]
I am always amazed how the story gets turned around and the blame is pushedon the dealer like they caused the problem. Please note that we have left this customer message asking to call us back to schedule material drop off or they where welcome to pickup at our office 1. The...
customer signed the ticket acknowledging the material was received damaged out of the package. 2. The only thing we or another installing company do when re-using the existing opener is un-hook it from the old door, and then re-hook it up to the new door. If it does not hookup properly, the most we will generally need to do is reset the limits if this is possible. 3. The [redacted] I-Drive was pulled off the market for a reason and has been discontinued, do to poor quality and major service related issues. Neither the Home Depot or our 2-employee’s did anything to this unit. {feel free to google the I-drive and read the related reports, the product was a great idea, unfortunately not enough was put in to product development} Wayne Dalton Discontinued and no longer manufactures opener products and the internal parts for this unit are out of production. 4. With this being said, I will arrange to have 2pc’s of trim dropped off for the customersome time in the next 5 to 7 work days along with forwarding the information on to the Home Depot that the material was delivered.As always, thank you in advance
Revdex.com:
We have reviewed the response made by AE Door in reference to complaint ID [redacted], and have determined that this does not resolve our complaint. The response to our complaint includes a host of irrelevant information and detail geared only towards protecting their interests. It ignores the basis of our complaint, that we requested a door with acrylic panels and were delivered something else. Its a shame that they spend so much effort in denying responsibility. If only their salesperson had put forth a similar effort with out order this situation could have been avoided. We only ask that they provide us with the door we asked for. Their "proposal" to bring our complaint to resolution is for us to pay them for another door (this would net us paying more than twice what they quoted on the front end for the door we thought we were getting).From the time of our initial phone call we asked for a door with either glass or acrylic panels. The salesman produced a computer generated quote for such a door (sent via email) and shared samples of the different types of glass and acrylic we might choose from. Additional messages were exchanged via email as we debated the use of glass versus acrylic. We ultimately decided on acrylic and relayed this feedback via email as our final selection (with a specific identification of the particular acrylic as defined by the '[redacted]' website and the label on the sample he had given us}. The salesman acknowledged receipt of the email/selection and indicated that he needed to return to our home to recheck the door dimensions. In doing so he hand wrote a description of the door that we admittedly did not even look at (changing the door entirely, which we had no reason to question as we had already indicated what we wanted). Once installed, we called to indicate that they had used the wrong door (it came with solid aluminum panels, which never once were discussed even as an option,). Upon his return, he commented several times that "the door looked great!", perhaps hoping that we would accept something we did not want. Beyond being the wrong door, it was poorly installed and two of the four panels were damaged. None of this was brought to our attention by the installers. The salesman told us not to worry, that "they would make us happy in the end". An additional meeting with the salesman followed, this time accompanied by his "supervisor" (who immediately denied any responsibility). The salesman closed the gathering again by assuring us that "they would make us happy in the end". Their response now helps me understand his assurances. They will make us happy in the end; happy to refer our business to a company that cares about taking care of their customers!
Sincerely,
[redacted]
I am out of town and will reply when I return in 10 days, I do not have my notes with me. I do know that when Ms. [redacted] called in the service she was quoted and approved the service rates, then when we performed the service she said she was in a hurry and would call in her payment. When my office...
called for payment, she said she felt it should be under warranty, services carry 60-day labor warranty and the last time we were at her house was almost 2yrs ago. I called her & spoke with her and extended a 15% discount, she asked me to send her a invoice with the discount and she would pay it.she never paid the invoice, I called her for payment and she said she decided she was not going to pay, I asked her if she intentionally deceived us and intentionally intended not to pay, she said she did.All I told her was that I would forward it over to legal and contact the police for intentional theft of services. Her doors were put in over 5yrs ago, labor warranty is 1yr, the issue she had on this past service was basic pm maintenance and adjustment of safety eyes someone in her house knocking them out of alignment and is not a warranty related issue at anytime. [redacted]
Mr. and Mrs. [redacted], We feel that we have been nothing but forthright and open about our issues and statements regarding the payment for the job we completed for you. To recap the events that lead to our situation. Our sales rep Tressa was out to quote a door for you due to it being hit by a...
friend in mid November (11/18) . At that time it was explained that since this was an insurance claim and we do not work with the insurance companies it would be your responsibility or your friends responsibility who hit the door to provide payment at the time of completion for install. The quote was given and left in your hands to deal with insurance etc on who would be paying for the door. On 12/12 we received a call stating the insurance formalities had been worked out and you asked us to install the door . Installation was set and completed on 12/16 by our tech Codey. AT that time Codey completed the install we have notes staing that customer would be home to open door and we would complete the work. I also believe the question was asked if anyone was needed to be there to complete the install and that answer is always no as long as payment is taken care of and waiver is signed before completion. IN our industry it does happen from time to time that customers leave the job site and then call in payment following or drop payment to the shop following an install. Not how we like things done but we never seem to have an issue with collecting or dealing with Payment. While we do have a signed waiver from this job there is no notation of payment marked down. As you can see from the invoice there is no note marking paid in full or cash received. This is something we note on all of our tickets once the job has been completed. Whether it’s a check, cash or credit card, there is always a note stating how the job was paid with another note marked paid in full. We have none of that on our receipt from your install. Per our installer the waiver was signed and the customer left the job site for work once we received access to the garage. We then completed the work and left with the understanding that payment would be called in or dropped off at the shop. Our technician makes no notes of cash received or paid in full. Following the install on 12/16 our office left a message for payment on 12/17. This is noted on the ticket following the install if we have not received payment for the job. There was no communication from the call on 12/17. No call back or notes stating the customer called in stating he paid cash for the job as you are stating. Had a return call been made at that time we would have noted as such and this would have been brought to everyones attention following the install and our installer would have been questioned at that time. At our end of months closing in December since your job was still open we sent a paper bill to your home for payment of the invoice. Our billing department then receives a call mid January from you stating that the job we completed in December was already paid in full with cash. AT the time of this call information was handed over to our management team who then tried multiple times to reach out to you concerning payment of the invoice. With no return call. Our installer was questioned concerning the missing payment and was very forthright in stating that he did not receive payment at the install or he would have noted so. There have been multiple jobs where he has been paid with cash and returned it directly to the shop with the ticket marked paid in full with no issues. For this reason we believe our employee is being honest with us concerning the payment. After multiple attempts to reach out to you with no resolution we locked the account and noted any future calls be directed to management team. IN mid march we received a call from Mrs. [redacted] concerning a return service needed on the door. The call was forwarded directly to me and I explained we still had the open balance that needed to be taken care of before any service would be completed. I then received a call from Mr. [redacted] once again stating he had paid in cash and disputing our claim that the bill was never paid. A brief phone call stating that he would never do any business with us again and that we needed to talk to our installer and not blame him for money that we never received. Following that call and another discussion with our installer multiple calls were made with no reutn call to discuss the balance due. Our President Adam then receives a call and speaks with Mrs. [redacted] once again stating the balance was paid and that cash was received from the person who hit the door and given to our installer which once again we have no record of. Following this interaction we once again attempted to call and discuss or set up a meeting via email with you and our installer and our [redacted] store manager to try and see what had transpired and why we have no record of payment for the job. Which leads us to this point and the email sent to the Revdex.com. In no way shape or form have we been degrading or demeaning to anyone in our attempts to collect for the money for the work completed. Once we have reached out multiple times to discuss things and are denied our not called back at every turn we then have to start questioning your motive here and what might have happened with the money. Since we would also like the issue resolved and the balance due paid we have to make attempts by call or email concerning the job. Since theses calls are never returned and the only interaction we have received is now through the Revdex.com we have no choice but to move forward with our legal team to try and recoup the lost payment for the job. Had your bill been marked paid in full with cash as its done on all of our tickets this would never be an issue and the installer would have been terminated on the spot for the missing money. The inconsistencies in what we have been told do not match up and your reluctance to reachout or simply call back concerning the issue have put us in a situation where we feel our only recourse is to try and pursue the matter legally through claims court. Aaron [redacted] Store Manager
Hall Associates listed two duplexes on behalf of the previous property owners. [redacted] "[redacted]" [redacted] and [redacted] were the Hall agents. The previous property owners were also the property managers and leased the property themselves.The complainant, represented by her own agent contracted for...
the property [redacted] on August 28 2015. The contract provided for a due diligence period of 10 business days. During the due diligence period the complainant had the right to inspect the property and review lease and property documents. The complainant accepted the conditions set forth in the purchase contract and proceeded to close on the property. The complainant viewed the damaged door during the due diligence period.The tenant with the damaged door is now vacating and the complainant wants to be able to hold the tenant responsible for damages. The complainant wants a move-in inspection report to prove the tenant is responsible, which is understandable. The problem is the previous owner does not have a move-in inspection report, therefore, the agent could not provide one to the purchaser’s agent or the purchaser.There is no attempt on the agent’s part to hide anything.The complainant asked for the previous owner’s contact information. The agent asked the previous owner if their information could be shared with the complainant and the previous owner said no. The complainant did not like the answer, but the agent was the agent of the seller (previous owner).To summarize: Hall Associates and their agents were the seller’s agents. Another firm represented the complainant. There was a due diligence period for the complainant to study the property, which the complainant accepted. The complainant viewed the damage to the door before closing and knew or should have known there was no move-in form for that apartment from the information the complainant reviewed and accept. If the existence of a move-in form was this important, the due diligence period was the time to address the form. Now that it is 6 months after closing and due diligence period, the complainant does not like our answer. Therefore, we are being accused of doing something incorrectly, which we did not.If there are questions, please let me know.Regards,Stuart MeredithStuart Meredith CCIM, SIORPresident and Managing Broker
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I read the response and I absolutely do not agree with these people at the company ! They are lying out of her teeth ... this woman [redacted] had said she would get me all the papers upfront over the phone so I took her word for it ... and this woman gave me less than half of the papers I need as a new landlord. I would never recommend anyone I know to this so called realtor.
Regards,
[redacted]
There was some miscommunication between the collection agency that collected the past due funds from the homeowner, and Hall Associates. We have since been in touch with the collection agency and have resolved the matter with the homeowner.
Good morning,Just following up on the complaint, I am willing to split the $100.00 dollar request from the home owner, and issue a $50.00 refund.AE Door has done nothing wrong, the product did not work and has not worked for a very long time.The unit did not work or meet current safety standards,...
according to my installer he had to remove the opener1-because it did not work and did not meet current safety, long with not wanting ti to rub or possibly cause any cosmetic marks on the door.I am still looking in to this a little more, if I have any additional information to offer up to this complaint I will get back with you the Revdex.com[redacted]
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Re: Failure...
to pay for completed job To the Revdex.com, If you would please take a few minutes and read thru the many pages of detailed correspondence from [redacted] and Bernadette [redacted] @AE Door along with her proposal. There is no miss understanding and we installed everything exactly as he asked for along with what he paid for on the job. I personally called the [redacted]’s and left them a message asking for a returned call, along with telling them we could replace the trim and actually scheduled it trying to hold the spot just incase the customers wanted the new trim for this past Monday. I am not sure where this is coming from that he is not not willing to pay for what he ordered and we installed. [redacted] was very detailed on what he was wanting, from the door style and options and telling us what he was will to pay fore, and the Trim is never mentioned as an options or quoted because he did not request it and it was not needed because he was not willing to pay a dime more for any items. If he was willing to pay for upfront, the difference still would have been the $155.00 and we would have added to the total job cost. We use the trim over in most cases because it is usually painted to match the walls and trim board and in most cases it is not needed to be replaced and it helps keep the cost down on the total job. We do whatever we can to keep the added cost for out of pocket expenses to a minimum, no different than we always attempt to try and re-hook the customers alarm system. This is not part of the job this is something over and above that we try to do to help out the customer. We could have just as easily advised the customer to call [redacted] and have them unhook it and then return and hook it back up. The bottom line is, this was not ordered or paid for and is not part of this quote, as a gesture of good business. I am willing to return and install the trim for the $155.00 less -$50.00=$105.00 plus picking up the balance still due for the door. Total amount to be paid at time of trim install for $946.00 {$841.00 & $105.00} or he leaves the trim on that we installed and pays bank of the $841.00 If you take your car to a repair shop and have new tires installed. You do not get new wheels or brakes installed at the same time just because you replaced the tires and had to remove the wheels in order to install the tires. I look forward to resolving this issue and I feel we are 100% fair in our willingness to try and work this out to make the customer happy. Greg