A L C Controls, Inc.

(The following was copy/paste by Revdex.com staff - LST)***We’re happy to offer a resolution for the customer, unfortunately, we’re unable to locate an active account with the information providedWe’ve searched our customer database using all information provided in the complaint (name, phone number,
email address and billing address) with no resultsAccording to the complaint, the membership may have been opened in someone’s name besides the payment holderIf that’s the case, we would need that individual’s information in order to locate the account and offer a resolutionWe can also use payment information to conduct an account searchOnce the active account is located, we can make sure it’s discontinued and offer an appropriate resolutionThis issue can be resolved via phone by calling our Customer Support Center at 1-800-711-and requesting to speak with a supervisor

Hello Mrs***, We truly apologize for the treatment you stated you have encountered with one of our employeesWe have passed this on to our Human Resource division for further reviewCustomer Satisfaction is very important to us and please rest assure, we will investigate the incident
you encountered We appreciate you taking the time and providing us with your experience and we deeply apologize; as a token of our appreciation, we have mailed you three manufacturer coupons that can be used at any location that carries American Greetings products Thank you, Minerva D*** SrSupervisor Customer Support Department

MD Minerva D*** (5036)Feb 13 to me Hello ***, I hope all is well! I don’t have access to our corporate Revdex.com page yet, so I am responding to this complaint this wayI hope that is ok. Complaint ID: ***Consumer Name: *** *** A review of the email thread
between Mrs*** and our company shows, an email was sent stating she was not happy and wanted all of her money back, we originally offered her manufacturer’s coupons, and Mrs*** declined stating she wanted to be refunded the total dollar amountIn order to process this request, we reached out to our finance department; in hopes this could be doneIn the meantime, Mrs*** emailed back in and accepted the manufacturer’s couponDuring the transition, we responded her email on 2/04/and advised that we are working on getting her the full amount refunded back to her. On 2/10/a check was mailed to Mrs*** to cover the cost of the purchased items. If you require further information, please feel free to contact me. Thank you,Minerva D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but to please note my additional information below:However, a few noted points: My last name is *** not, ***; and they did NOT offer me a refund until I contacted the Revdex.com.? They said that they they could only do the couponsI emailed two more time which they had not responded to, which is why I contacted the Revdex.comThey claim the delay was because they had to contact their finance departmentThey NEVER stated that nor responded to my emailsas I stated initially in my first contact to you, was that I was simple ignored, and only after contacting the Revdex.com was the situation resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***