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A LocalVan Moving & Storage Reviews (4)

• Dec 21, 2019

[redacted] Mr [redacted] hired our company to provide two movers to load his 26' rental truck He did not ask us to do "packing"; therefore we did not bring packing materials such as Picture/Mirror Boxes, Special Wrapping Materials for Pictures/Mirrors, Mattress Cartons or Bags, Stretch Wrap for soft (fabric or leather) furniture & fine Wood Furniture We loaded his furniture and belongings in the condition he tendered them to us using the limited furniture blankets as best we could to preclude damage Moving vans (trucks) are equipped with logistical accessories for “cargo straps” to hold furniture, large glass items, appliances, etcin such a way that they do not shift during transit—U-Haul t***s & trailers (and most all other rental vehicles) DO NOT have such devices It was necessary place mattresses and foundations in the truck "unprotected" because the customer did not have anything with which to protect them Movers will often place these “soft” items against fine furniture, appliances, large pictures/mirrors to protect these items in transit The can sometimes appear as not the most efficient use of available space to an untrained person A few years ago when we moved Mr*into the home he was moving himself out of, we used four men and two real foot moving vans It was apparent that all his belongings would not fit on the rental truck The customer got a 12" trailer It certainly did not surprise our movers that everything would not fit in one truck and small trailer We doubt that "cramming" everything in the available space would have negated the need for Mr*to return to get the balance of his belongings The customer insinuates that our movers deliberately failed to use available space and hid this from him Seriously? We can think of no logical reason why this would be true While unloading it may have appeared that the movers did not use all the space efficiently Sometimes it is necessary pack things in the truck or trailer in manner that lessens the possibility for damage in transit-- particularly when there is a shortage of moving blankets and/or other suitable padding materials It is unfortunate that a mirror was broken and that a tear happened on a sofa Our crew did not observe or note any damage during the loading We certainly doubt this happened during the loading of the truck & trailer; it is not improbable that this damage happened during transit from Louisville to central Florida, or even during the unloading—it is difficult to tell Mr [redacted] does not seem to understand that we can not possibly assume liability for goods not properly wrapped/packed for transit, not transported by our company, and not unloaded by our companyIf we were to assume such liability, we could no longer provide loading services aLocalVan Moving & Storage LtdCo

[redacted]
 
Mr. * hired our company to provide two movers to load his 26' rental truck.  He did not ask us to do "packing"; therefore we did not bring packing...

materials such as Picture/Mirror Boxes, Special Wrapping Materials for Pictures/Mirrors, Mattress Cartons or Bags, Stretch Wrap for soft (fabric or leather) furniture & fine Wood Furniture.  We loaded his furniture and belongings in the condition he tendered them to us using the limited furniture blankets as best we could to preclude damage.  Moving vans (trucks) are equipped with logistical accessories for “cargo straps” to hold furniture, large glass items, appliances, etc. in such a way that they do not shift during transit—U-Haul t[redacted]s & trailers (and most all other rental vehicles) DO NOT have such devices
It was necessary place mattresses and foundations in the truck "unprotected" because the customer did not have anything with which to protect them.  Movers will often place these “soft” items against fine furniture, appliances, large pictures/mirrors to protect these items in transit.  The can sometimes appear as not the most efficient use of available space to an untrained person.
A few years ago when we moved Mr. *. into the home he was moving himself out of, we used four men and two real 26 foot moving vans.  It was apparent that all his belongings would not fit on the rental truck.  The customer got a 12" trailer.  It certainly did not surprise our movers that everything would not fit in one truck and small trailer.  We doubt that "cramming" everything in the available space would have negated the need for Mr. *. to return to get the balance of his belongings.  The customer insinuates that our movers deliberately failed to use available space and hid this from him . . . Seriously?  We can think of no logical reason why this would be true.
While unloading it may have appeared that the movers did not use all the space efficiently.  Sometimes it is necessary pack things in the truck or trailer in manner that lessens the possibility for damage in transit-- particularly when there is a shortage of moving blankets and/or other suitable padding materials.
It is unfortunate that a mirror was broken and that a tear happened on a sofa.  Our crew did not observe or note any damage during the loading.  We certainly doubt this happened during the loading of the truck & trailer; it is not improbable that this damage happened during transit from Louisville to central Florida, or even during the unloading—it is difficult to tell.
Mr. ** does not seem to understand that we can not possibly assume liability for goods not properly wrapped/packed for transit, not transported by our company, and not unloaded by our company. If we were to assume such liability, we could no longer provide loading services.
aLocalVan Moving & Storage Ltd. Co.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
- The details of my past transaction with A Local Van are inaccurate, and immaterial.  Details regarding my move in 2008 have precisely zero relation to my move 6.5 years later.
- The movers were working in the afternoon on a Friday.  If the author cannot understand how manipulating space would benefit the movers, and cost the customer, then he or she has not completely assessed the situation. 
- Their response is insulting in tone, and does nothing to address my concerns.  To borrow an old anecdote, you catch more flies with honey than you do with vinegar.  Unless of course one's goal is to sting, then an acidic medium is more preferable.
Regards,
 
[redacted]

I told the company that I was moving a 4bdroom, 3 bathroom, with two living areas and a kitchen. They quoted me 2 1/2 hours. I moved the entire kitchen, all 3 bathrooms, and all the dvd players, gaming systems, clothing, shoes, etc. so that basically all they were left with was the tv stands, 4 tvs, furniture, dressers, an elliptical, 3 beds, and a weight set. It took them 6 hours to move all of this. They did have to put apart and reassemble two of the beds and an entertainment system. The new house was less than 3 miles from the old house. My main issue here is that the quote was not accurate at all and I spent way more than I planned to. Even the base price wasn't the $319 that I was quoted. The movers were slow. The drivers were on the phone. I counted at least 8 phone conversations. One driver was talking to a friend about his criminal charges and asked the man on the phone if he had HIV. The other driver was getting an insurance quote while in the truck. When I called the company to complain about the time it was taking, I was told that it was MY fault that they were taking so long. The exact words I was told were "we based our estimates off what you tell us, so there must have been more stuff to move than you told us". When I pointed out that there was less because I moved the kitchen, bathrooms, and small appliances by myself, I was told "well we do everything by the hour so that's all I can say." After the movers put up my beds and left, I noticed that the bed in the master bedroom was installed incorrectly. The rails literally fell apart. My husband and I had to fix this. The box spring was damaged at the bottom. The dryer was hooked up without the vent. If it weren't for Lowe's delivering a new dryer the next day, I would have never known about this. Hooking a dryer up without a vent is a fire hazard. It could have literally burned my house down. My washer is not working. It cuts off every few minutes. My washer was working perfectly before the move, I know this because when the movers arrived I was doing a load of laundry. When I called the moving company to tell them about this, I was told that their warranty only covers external damage and there is no way to be certain that the washer was working properly beforehand. When I told him that I was doing laundry and that he could ask the workers, I was told that I would need "extra" coverage on top of the warranty that the movers provided in order for them to send someone out to look at the washer. The movers automatically sign you up for $5,000 coverage if they damage something, but apparently there are only certain conditions to which this applies. This was not spelled out to me when I signed the paperwork, and I couldn't find this on my forms either.

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Address: 2710 Holloway Road #1, Louisville, Kentucky, United States, 40299

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