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A Love Beyond Borders

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A Love Beyond Borders Reviews (8)

Complaint: [redacted] I am rejecting this response because: When I reached out to Kim about emailing Anney, she never stated that I should be only communicating with KimI had emailed Kim that I reached out to Anney and never heard back from herKim had emailed me back never mentioning who I should be in contact withAt this point I had no clue who I was suppose to be taking with as I had never talked with the Child Placement ManagerI do feel there was discrimination, and that even if someone makes the decision specially something like this, they should have all their factsFirst off, it wasn't a relapse due to job stressI ended up going back to treatment due to being BULLIED at my job because of [redacted] and even harassed as people would people on [redacted] make fun of me for not having a ***They didn't like that once I would go to therapy even though I would leave after all kids were picked up as I was teachingIf I made a comment about being tired I was told [redacted] ***One co worker told me to leave my [redacted] at home as they didn't care to hear anything about it when I had told them my strugglesMuch documentation went into this including legal action of lawyersSo this is not your basic STRESSHowever, I have left that toxic environment and I seeked help to get back on trackLBB needs to get more information when they are making this decision that deals with not just the child's life but also the adopter's life, I am grateful that even how they have been I have not let it affect me as I know they do not have all the factsI have my application right here in front of meIt does NOT say inpatient anywhereI WAS NOT IN INPATIENT treatment this last year, and being falsely accused of being inpatient and how severe things wereYes, I have been inpatient before but not since the beginning of and was only inpatient for a week due to insurance coverage at the timeMy application states "I have been hospitalized for an [redacted] While being treated I was diagnosed with [redacted] " Then it talks about how I would with a team still including therapy and RN to do medicationThen I have it marked under Medical Information health status goodAlso have it marked for an [redacted] Treatment received Hospitals/Treatment CentersSo I do not know where this being inpatient this summer and how bad it was is coming fromI have in the pastThis year I was residential there is a big difference between the two, I was medically stable and [redacted] Then the only reason I had to go residential is that is what the program I went to requiredEveryone who went to the treatment center in FL had to do a month of residential first, it was their rulesThen you could move down to [redacted] This shows the lack of knowledge about [redacted] s and even about me that they made the decision off ofThey didn't reach out to get more information from meI could have hid most of this and they would have never known though I care and would never put any child in dangerI have taught for years and now I am licensed by the State of CO for inhome childcare and preschoolI take care of kids under the age of Have anywhere from to each day and open for or more hoursI would never put children in danger if my health wasI do take offense to the comment made about making the decision based on emotional, physical, and financial stability because I am cleared on all of those and stableI am more stable compared to some parents, and I am currently still in treatment and plan on continuing to make the change easier on me, and know that I have that back up and supportWhen talking with my therapist this week about this issue, she has said it many of times she knew when the conversation started that it didn't matter what my therapist thought because she knew that LBB had their minds made upMy therapist was percent on board with me adopting, pretty sure she knows me best to know if I am stable or notI still will say I feel this was discriminationAlong with the decision based on their assumptions that I was in inpatient this summer when I was notAlong with assuming it was just work stressI was honest and never tried to hide anythingI was told I could reach out in a year and would need my therapist's to do another letterHowever, my therapist will be gone this summer until September, so I have been transitioning to another oneI feel very disrespected that assumptions were made that things this last year were so bad and I was in inpatient level of care, when it is falseAlong with it was just work stress, pretty sure lawyers do not take on typical work stress casesI feel this decision was made unfairly with out the actual person making the decision talking with me at all, just seeing things on paperNor did she listen to my therapist opinion, as she is still on board for adoptionWhen I told LBB I wanted to talk more as I was talking with another agency and they agreed about there is no time frame for an [redacted] , where a [redacted] ***LBB made it clear well then you can go to that agency, so it was obvious they could have cared less about me as a personThen now that I have filed this they are coming back with information to cover them, when in reality they made assumptions about me that put us in this place in the first place, nor would they speak to me and respect my right to more information as the time I received the news I had daycare kids sleeping upstairs who were getting up and didn't have the time to talk and I needed to process itHowever, when I was ready they were done and didn't care to talk Sincerely, [redacted] ***

Lack of Communication / Response to Emails: A Love Beyond Borders staff had correspondence with [redacted] on November 9, to request clarification regarding the medical information provided in her application The application indicated general information about having been “hospitalized for an [redacted] ” with mention of struggles with other [redacted] challenges When LBB’s Client Services Manager spoke with [redacted] on November 9, [redacted] disclosed she had a relapse this past summer as a result of a “stressful work environment” but did not disclose the severity of her very recent challenges and the level of care that was required to support her – which was later described to us as inpatient treatment [redacted] was notified at that point that we would request a letter from her therapist After LBB’s Child Placement Supervisor spoke to [redacted] ’s therapist and gained a better understanding and history of the course of her illness and triggers, she spoke with [redacted] to let her know that decision regarding her application would be deferred until later in the year It is correct that [redacted] had never spoken to the Child Placement Supervisor at LBB prior to this conversation because until this point in the case, LBB’s Client Services Manager had been [redacted] ’s primary point of contact This conversation was not appropriate for the Client Services Manager to have with [redacted] , but appropriate for the Child Placement Supervisor who made the decision and with the expertise to discuss with [redacted] As stated in LBB’s initial response, LBB’s Client Services Manager was the main person in contact with [redacted] after her application was submitted and had consistent contact with her Though Anney could have indicated to [redacted] that she was no longer the appropriate person for her to communicate with after submission of her application, all of her questions and concerns were addressed by LBB’s Client Services Manager both before and after LBB’s Child Placement Supervisor communicated the decision to defer [redacted] ’s applicationEach client has one primary contact person at the agency based on their current case stage This is done to avoid confusion so that clients aren’t communicating with and triangulating several staff members at one timeDiscrimination based on [redacted] : A Love Beyond Borders has assisted many clients build their families through adoption who have had histories of illness, mental health challenges, addictions, etc(including [redacted] s), including those who are actively supported by therapists and on various medications The decision to defer [redacted] ’s application was based on this fact alone, rather A Love Beyond Borders clinical staff makes such decisions on a case by case basis taking into account variables unique to each applicant As stated in the agency’s first response, LBB makes every decision with the best interest of a child as its main priorityThe agency therefore seeks to ensure that adoptive applicants are emotionally, physically and financially stable before taking additional steps in the processWhile it is understood that recovery and stability does not happen on a specified timeline, LBB’s Child Placement Supervisor made the decision based on her professional experience combined with the information gathered to defer [redacted] ’s application, to allow for a longer period of improved health To indicate any part of this decision was discriminatory is simply false

(The consumer indicated he/she DID NOT accept the response from the business.)
To A Love Beyond Borders:
Your response to our Revdex.com complaint completely ignores the fact that we were never told that dual citizenship was required before we signed up on the programWe were never told any restrictions were involved about the process other than being a first generation Colombian or the child of a first generation born ColombianYou are attempting to hold us to a contract for a program to which you did not even mention that there was paperwork for admission to until months into the processThe paperwork to judge our eligibility for the very specific program that we, from the first contact, made it clear we wanted, should have been sent to us when we first put in our $application!
It was the responsibility of you, as the paid experts to understand the process involved and the program's requirements so that you could then provide a complete disclosure to your clients or customers of the requirements of the programNever would any typical person not intimately familiar with said program ever have expected that one of the parents would be required to become a citizen of the country to be able to adopt a childThe expectation would have been that the program wanted the Colombia child to be raised in a more comfortable family setting, especially one who would be better able to understand the child's birth culture and country
Similarly, the US government has made it very difficult in the last decade to retain dual citizenship, even more so after the *** information leaksMy aunt who married my uncle over thirty years ago was born and raised in SpainShe kept her Spain citizenship for over two decades after they were married and had two children in the US but despite this she was told by the US government that she could no longer keep both citizenshipsShe had to choose which one she wanted to keepMy mom hasn't held a Colombian citizenship in over thirty yearsWe hadn't been given an option for my mom to get a citizenship to support the program requirements so I don't even understand the purpose of mentioning this in the response
Having worked with lawyers in the past, you should know that they work diligently to ensure they never make assumptions about what is or is not relevant to their clientsThey document everything in extreme detail describe each known contingency etcof possible relevance to their clients prior to entering into any type of legally binding contractThey sometimes offer to summarize the paperwork verbally for clients who choose to not read the documentation in depth, but they know that changing what is required after a contract has been signed is a breach of contract that may no longer be legally binding in courtWhat is signed is not a summarization but instead the contract with all details described in detailThis is why contract changes always require both parties to legally sign that they agree to any changes being madeHave you ever read about a cellular company changing the data allotment, message fees, etcThey are provided notice and the customer can always decline to agree to the changesIf the customer declines the changes then the cellular company has to make a decision, they either proceed with the previously agreed to contract or they can terminate service at no cost to the customer since the company didn't want to proceed with the original contract terms
The response to each of our original inquiries about whether or not we met the requirements for the special Colombian adoption program was simply that we would qualify since my mom was born in ColombiaWe were never told that anything special would be required nor was anything else implied
The response also reworded the State department's to downplay their recommendations regarding dual citizenship and that they make it clear that it an issue causing a loss of clearance would likely not be until it would be too lateSo by not knowing up front of the requirement for a citizenship I was asked to risk my entire career because other people in different situations haven't had an issueYour examples are interesting, but they do not change the fact that when we approached the regional security experts for government clearances we were strongly advised not to apply for dual citizenship, a foreign birth certificate, or a cedula as any of the three could be interpreted as divided loyalty and a potential security breach
Your response also ignores the fact that no agency representation was providedWe requested a refund of this specific fee because since we never completed the process for both the home study and the mountains of paperwork we had not yet been eligible to be included in the pool of prospective parents being essentially marketed to ColombiaSo we are being charged several thousand dollars for services never rendered at all which is just stealing even if you can hide behind the contractThe fact that the contract was signed without having provided us the complete list of requirements could be argued in court to have made the contract null and void given the omissions are materialWe were being generous in not asking you to repay funds that were paid to other parties at your assurance that we were perfect candidates for the program we choseIt is your fault for not properly obtaining our candidacy that we have spent $to other agencies that we cannot get backWe only ask for the portion of the fees we paid to you directly rather than seeking further reparations for other damages directly incurred due to your lack of proper candidate information/evaluation
You also ignore another fact which is that before we signed the contract we made it clear that adopting from Colombian was our primary desire primarily since if I qualified for the process the time required to adopt was significantly reducedThis in addition to being able to adopt a healthy child under the year of seven in a country where I have many extended relativesSo the suggestion to switch to a different country was clearly not our desire before any contract was signedGranted, this concept is not explicitly stated in the contract and it is smart that you tried to salvage the situation, but it doesn't change the fact that we were only interested in a single program and you failed to give us enough information or evaluate us properly for entrance into the ONLY program we expressed any interest in
Finally, thanks for being so courteous in your responseThe conversations leading up to requesting a refund and the frustrations on getting someone to even process the request was one of the many factors leading to the Revdex.com complaintTaking more than a month to respond without the courtesy of an email or a phone call made it clear that your company had no intent of considering the matter furtherThe letter with the "refund" was not written in a way suggesting to contact your company about disputesIt was simply a do not contact us again letter
Sincerely,
*** and *** ***

Discussion regarding [redacted] before submission of application: While [redacted] mentioned a history of [redacted] prior to application, she relayed to LBB staff handling her inquiry that her “struggling with an [redacted]” was in the past.  When [redacted] asked if this history would...

present an issue in being able to move forward with the adoption process, LBB staff indicated to her that, with a therapist letter, it should not prohibit her from moving forward.  LBB staff stated this without [redacted]’s full disclosure of what “in the past” meant, and assumed that it was not recent past.  It is not the job of staff handling inquiries to delve into detailed history, or to assess suitability for adoption but rather to inform prospective clients regarding process and program information and to obtain basic information to determine if the prospective client qualifies on a general level for intercountry adoption and for what programs. Upon submission of the application, it is reviewed by both program staff in the program for which the prospective client applied, and by a member of A Love Beyond Borders’ clinical staff before a determination is made on the application. Request for Financial Information and Letter from Therapist: All prospective adoptive applicants seeking to adopt internationally must meet a minimum financial status per United States Citizenship and Immigration Services (USCIS) standards.  When an applicant’s income is close to minimum guidelines as set by USCIS, the agency requests additional financial information through a “Financial Statement” to better assess prospective adoptive parent(s)’ ability to move through future steps in adoption process (including the required USCIS process) without major delays due to finances, and to financially provide for a child once the adoption has been finalized without hardship. Similarly, if there are any significant health concerns in the past, the agency requests a letter from the prospective adoptive parent’s treating physician or therapist to provide an overview of the applicant’s progress in treatment and the doctor or therapist’s general assessment of the applicant’s ability to parent through adoption. Being “led on” that “things were great”: LBB’s Client Services Manager was the main person in contact with [redacted] after her application was submitted and had consistent contact with her.  LBB’s Client Services Manager was the staff member in communication with [redacted] to request any additional information (as detailed above).  In reviewing communication between LBB’s Client Services Manager and [redacted], there was never any communication to her that guaranteed that she would be approved. Letter from Therapist and Follow up Communication with Therapist: After receiving the letter from [redacted]’s therapist, LBB staff requested a confidential release of information from [redacted] as the letter offered general information and address information requested.  Upon receipt of the signed confidential release of information, a member of the clinical staff at LBB, who holds the State of Colorado designated position of Child Placement Supervisor and who is a Licensed Clinical Social Worker, spoke with [redacted]’s therapist.  After consideration of the information gathered, LBB’s Child Placement Supervisor made the decision to defer decision regarding [redacted]’s application until later in the year. LBB’s Child Placement Supervisor communicated this clearly to [redacted]. At no point did LBB’s Child Placement Supervisor indicate to [redacted] that her therapist had said she “did not feel [she] was ready [to adopt]”.  Further, LBB’s Child Placement Supervisor did not indicate to [redacted] that “the home study would be way too stressful” rather, she indicated to [redacted] that the entire adoption process can be stressful. To that end, the agency makes every decision with the best interest of a child as its main priority. The agency therefore seeks to ensure that adoptive applicants are emotionally, physically and financially stable before taking additional steps in the process. While it is understood that recovery does not happen on a specified timeline, LBB’s Child Placement Supervisor made the decision based on her professional experience to defer [redacted]’s application, to allow for a longer period of improved health.  Closure of Ethiopia Program: A Love Beyond Borders had no intention of closing the Ethiopia program at the time [redacted] submitted her application and throughout ongoing staff communications with her.  [redacted] submitted her application to the agency on November 5, 2015 and the decision to defer her application and to revisit it in July, 2016 was communicated to her on November 24, 2015.  During this time, the agency was in the midst of our Hague Accreditation renewal process and as a result of changes required of partner programs at the end of the accreditation process, the agency determined it would be best to close the program.  This decision was made on December 2, 2015 and had not even been considered prior to that day.  Ethically we could not and would not accept applications for a program we knew would soon be closing. Lack of Response: Our client database tracks all email correspondence and allows for employees to document phone conversations.  All communications were responded to with the exception of the last email from [redacted] on December 18, 2015 which did not request any additional information.  Refund of Application Fee: Applications submitted to the agency for various services may be approved, denied or deferred for a period of time.  The fee associated with submitting the application (of $250, not $2000) allows staff to work on behalf of the client to make a determination on the application and is non-refundable as indicated on the application itself.  Once it became clear that [redacted] was not pleased with the decision to defer her application and therefore was looking to find a different agency with which she would work, there had already been a significant amount of work done regarding [redacted]’s application.

Complaint: [redacted]
I am rejecting this response because: When I reached out to Kim about emailing Anney, she never stated that I should be only communicating with Kim. I had emailed Kim that I reached out to Anney and never heard back from her. Kim had emailed me back never mentioning who I should be in contact with. At this point I had no clue who I was suppose to be taking with as I had never talked with the Child Placement Manager. I do feel there was discrimination, and that even if someone makes the decision specially something like this, they should have all their facts. First off, it wasn't a relapse due to job stress. I ended up going back to treatment due to being BULLIED at my job because of [redacted] and even harassed as people would people on [redacted] make fun of me for not having a [redacted]. They didn't like that once I would go to therapy even though I would leave after all kids were picked up as I was teaching. If I made a comment about being tired I was told [redacted]. One co worker told me to leave my [redacted] at home as they didn't care to hear anything about it when I had told them my struggles. Much documentation went into this including legal action of lawyers. So this is not your basic STRESS. However, I have left that toxic environment and I seeked help to get back on track. LBB needs to get more information when they are making this decision that deals with not just the child's life but also the adopter's life, I am grateful that even how they have been I have not let it affect me as I know they do not have all the facts. I have my application right here in front of me. It does NOT say inpatient anywhere. I WAS NOT IN INPATIENT treatment this last year, and being falsely accused of being inpatient and how severe things were. Yes, I have been inpatient before but not since the beginning of 2104 and was only inpatient for a week due to insurance coverage at the time. My application states "I have been hospitalized for an [redacted] While being treated I was diagnosed with [redacted]" Then it talks about how I would with a team still including therapy and RN to do medication. Then I have it marked under Medical Information health status good. Also have it marked for an [redacted]. Treatment received Hospitals/Treatment Centers. So I do not know where this being inpatient this summer and how bad it was is coming from. I have in the past. This year I was residential there is a big difference between the two, I was medically stable and [redacted] [redacted]. Then the only reason I had to go residential is that is what the program I went to required. Everyone who went to the treatment center in FL had to do a month of residential first, it was their rules. Then you could move down to [redacted] This shows the lack of knowledge about [redacted]s and even about me that they made the decision off of. They didn't reach out to get more information from me. I could have hid most of this and they would have never known though I care and would never put any child in danger. I have taught for 7 years and now I am licensed by the State of CO for inhome childcare and preschool. I take care of 6 kids under the age of 3. Have anywhere from 2 to 5 each day and open for 10 or more hours. I would never put children in danger if my health was. I do take offense to the comment made about making the decision based on emotional, physical, and financial stability because I am cleared on all of those and stable. I am more stable compared to some parents, and I am currently still in treatment and plan on continuing to make the change easier on me, and know that I have that back up and support. When talking with my therapist this week about this issue, she has said it many of times she knew when the conversation started that it didn't matter what my therapist thought because she knew that LBB had their minds made up. My therapist was 100 percent on board with me adopting, pretty sure she knows me best to know if I am stable or not. I still will say I feel this was discrimination. Along with the decision based on their assumptions that I was in inpatient this summer when I was not. Along with assuming it was just work stress. I was honest and never tried to hide anything. I was told I could reach out in a year and would need my therapist's to do another letter. However, my therapist will be gone this summer until September, so I have been transitioning to another one. I feel very disrespected that assumptions were made that things this last year were so bad and I was in inpatient level of care, when it is false. Along with it was just work stress, pretty sure lawyers do not take on typical work stress cases. I feel this decision was made unfairly with out the actual person making the decision talking with me at all, just seeing things on paper. Nor did she listen to my therapist opinion, as she is still on board for adoption. When I told LBB I wanted to talk more as I was talking with another agency and they agreed about there is no time frame for an [redacted], where a [redacted] [redacted]. LBB made it clear well then you can go to that agency, so it was obvious they could have cared less about me as a person. Then now that I have filed this they are coming back with false information to cover them, when in reality they made assumptions about me that put us in this place in the first place, nor would they speak to me and respect my right to more information as the time I received the news I had daycare kids sleeping upstairs who were getting up and didn't have the time to talk and I needed to process it. However, when I was ready they were done and didn't care to talk. 
Sincerely,
[redacted]

Lack of Communication / Response to Emails: A Love Beyond Borders staff had correspondence with [redacted] on November 9, 2015 to request clarification regarding the medical information provided in her application.  The application indicated general information about having been “hospitalized for an [redacted]” with mention of struggles with other [redacted] challenges.  When LBB’s Client Services Manager spoke with [redacted] on November 9, [redacted] disclosed she had a relapse this past summer as a result of a “stressful work environment” but did not disclose the severity of her very recent challenges and the level of care that was required to support her – which was later described to us as inpatient treatment.  [redacted] was notified at that point that we would request a letter from her therapist.  After LBB’s Child Placement Supervisor spoke to [redacted]’s therapist and gained a better understanding and history of the course of her illness and triggers, she spoke with [redacted] to let her know that decision regarding her application would be deferred until later in the year.  It is correct that [redacted] had never spoken to the Child Placement Supervisor at LBB prior to this conversation because until this point in the case, LBB’s Client Services Manager had been [redacted]’s primary point of contact.  This conversation was not appropriate for the Client Services Manager to have with [redacted], but appropriate for the Child Placement Supervisor who made the decision and with the expertise to discuss with [redacted].  As stated in LBB’s initial response, LBB’s Client Services Manager was the main person in contact with [redacted] after her application was submitted and had consistent contact with her.  Though Anney could have indicated to [redacted] that she was no longer the appropriate person for her to communicate with after submission of her application, all of her questions and concerns were addressed by LBB’s Client Services Manager both before and after LBB’s Child Placement Supervisor communicated the decision to defer [redacted]’s application. Each client has one primary contact person at the agency based on their current case stage.  This is done to avoid confusion so that clients aren’t communicating with and triangulating several staff members at one time. Discrimination based on [redacted]: A Love Beyond Borders has assisted many clients build their families through adoption who have had histories of illness, mental health challenges, addictions, etc. (including [redacted]s), including those who are actively supported by therapists and on various medications.  The decision to defer [redacted]’s application was based on this fact alone, rather A Love Beyond Borders clinical staff makes such decisions on a case by case basis taking into account variables unique to each applicant.  As stated in the agency’s first response, LBB makes every decision with the best interest of a child as its main priority. The agency therefore seeks to ensure that adoptive applicants are emotionally, physically and financially stable before taking additional steps in the process. While it is understood that recovery and stability does not happen on a specified timeline, LBB’s Child Placement Supervisor made the decision based on her professional experience combined with the information gathered to defer [redacted]’s application, to allow for a longer period of improved health.  To indicate any part of this decision was discriminatory is simply false.

A Love Beyond Borders reached out to the clients on 11/3/2015 via email to respond to their complaint. The communication included information detailing what services were provided that ultimately led to the decision of the amount of their refund as well as a reference to the refund policy in the contract the clients signed on 3/21/2015. The communication on 11/3 also detailed ways in which the Colombia team was working with the family and various foreign officials in Colombia to provide a solution to the problem they were encountering in hopes that they may continue to move forward with their adoption process as other families have done in situations similar to theirs.
A Love Beyond Borders has yet to receive a response to this email.

Please accept this email as confirmation of receipt of this notice. I will also be in touch with Ms. [redacted] today to let her know it has been received.
Though your organization sent an initial correspondence on September 8 as noted, it went to an email address for an employee who has not been...

with the agency in nearly a year. Because of this and the fact that A Love Beyond Borders is not a member of the Revdex.com, it was believed to be SPAM.
Sincerely,
[redacted]

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Address: 4155 E Jewell Ave Ste 800, Denver, Colorado, United States, 80222-4512

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