Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Smoking fee is a SMOKING fee ..I DONT SMOKENo where on website or on the signed registration card does it state no aroma scent warmer or incents allowedonce I pointed this out the corporate office, the reason all of a sudden became because I wouldn't open the door when incent police pounded on doorSingle female traveler opening door to people never seen beforeAnd they never said open only informed me no incent I disposed of it right awaytotal of minutes of an incent and omni steals from my bank account claiming that one incent destroyed their room Then to have management react as if I'm not a paying customer is just an insult to injury They can keep the 200, and I'll keep far away from the Omni Richmond HotelCustomer Service workshops should be made available to this hotel staff Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Smoking fee is a SMOKING fee ..I DONT SMOKENo where on website or on the signed registration card does it state no aroma scent warmer or incents allowedonce I pointed this out the corporate office, the reason all of a sudden became because I wouldn't open the door when incent police pounded on doorSingle female traveler opening door to people never seen beforeAnd they never said open only informed me no incent I disposed of it right awaytotal of minutes of an incent and omni steals from my bank account claiming that one incent destroyed their room Then to have management react as if I'm not a paying customer is just an insult to injury They can keep the 200, and I'll keep far away from the Omni Richmond HotelCustomer Service workshops should be made available to this hotel staff Regards, [redacted]