A & M Flooring

Please see the attached letter sent to MsSmith on 4/23/which explains our positionIf you require anything further, please do not hesitate to contact me at [email protected], NALS Apartment Homes

I am sorry that the resident is not in agreement however, she has been misinformed that the correct procedure would be to call and discuss charges, the correct procedure is to send a summary of charges for her reviewThe damages were not seen during the walk thru as they were covered with discsI am not willing to waive the damage charges I am rejecting this response because: this information is falseThe correct procedure would be to contact the me and review the "additional" findings because I have no proof of what they are sayingBecause there were no repairs needed or he would have noticed that during the walk thruAnything inside the walls if that is what they are saying was previously without my knowledge

Complaint: I am rejecting this response because: this information is falseThe correct procedure would be to contact the me and review the "additional" findings because I have no proof of what they are sayingBecause there were no repairs needed or he would have noticed that during the walk thruAnything inside the walls if that is what they are saying was previously without my knowledge Regards, [redacted]

Complaint: I am rejecting this response because: I never receive a notice to review the additional charges, never signed anythingI only received a bill.I asked for more clarification from the Manager Linda when I received the bill in the mail and NEVER have received a response from her or anyone in the officeI know she received my request because I sent it via USPS with confirmationI have other options and will pursue this further with the attorney generalI may not get refunded the money that I am OWED but I hope this company revamps their policies because based on what you are saying the maintenance crew and office can make up whatever they want to say needed repairing even when repairs are not needed because as you say, no proof of the repairs need to be provided to the former tenantWhich allows landlords to make up bogus repairs and send out a billExcessive charges and charging someone for work that is not needed is illegalIf there were true repairs, there should have been no problem with the office manager Linda granting my previous requests to see what needed to be repairedI had no problem paying if I had proof but I was NEVER provided proof Regards, [redacted]

Dear MrM***: Thank you for contacting NALS Apartment Homes and allowing me the opportunity to address your concerns.It is noted that you made an attempt to clean all three ceiling fans after the potential cleaning charge was brought to your attentionHowever, the fans required further cleaning after you vacatedWe have reduced the cleaning charge from $to $as a customer service gestureAdditionally, as previously requested, the District Manager reached out to you and left a voice mail indicating that the charges are final and will not be adjustedIf you wish to discuss this matter further, you may contact [email protected], K [redacted] NALS Apartment Homes

Management conducted a move-out walk thru inspection with MsS*** at which time she was informed she would be charged for a full clean due to the apartment being extremely dirty, carpet replacement, blind replacement, and drywall repair due to damage to windowsill and closetWhen maintenance
began turning the apartment to prepare it for the next occupant, it was discovered that discs were covering holes in the doors, as well as holes in the walls from the doorsThere were additional drywall repairs as well as replacement of four doorsCleaning charges as well as time were charged in accordance with the Lease Agreement and blinds and doors were charged based off of invoice amountWe were able to save the carpetAll charges are validWe are not willing to refund any portion of the amount paid

Complaint:
Although I initially accepted the proposal by
this fraudulent company, once the apartment flooded due to maintenance negligence, I feel like having to move on an emergency basis negates the original agreement As stated before, I lost a couch and an area rug due to water damageIn addition, I had to pay high moving expenses because of last minute emergency scheduling.
I am rejecting this response because:
Regards,
J*** ***

Complaint: 10646911
I am rejecting this response because: this information is false. The correct procedure would be to contact the me and review the "additional" findings because I have no proof of what they are saying. Because there were no repairs needed or he would have noticed that during the walk thru. Anything inside the walls if that is what they are saying was previously without my knowledge.
Regards,
[redacted]

Complaint: 10616489I am rejecting this response because: Again, I initially did agree to pay an early termination fee to NALS because of a family emergency. I had no intention of leaving prior to the date agreed upon. However, because of the "water intrusion" that took over an hour to bring under control, the amount of the water standing in the unit made it impossible to live there. If needed, I can get verification from my neighbors as to the amount of damage done to the apartment and to the amount of water standing in the apartment. Regards,J[redacted]

Complaint: 10646911
I am rejecting this response because: I never receive a notice to review the additional charges, never signed anything. I only received a bill.I asked for more clarification from the Manager Linda when I received the bill in the mail and NEVER have received a response from her or anyone in the office. I know she received my request because I sent it via USPS with confirmation. I have other options  and will pursue this further  with the attorney general. I may not get refunded the money that I am OWED but I hope this company revamps their policies because based on what you are saying the maintenance crew and office can make up whatever they want to say needed repairing even when repairs are not needed because as you say, no proof of the repairs need to be provided to the former tenant. Which allows landlords to make up bogus repairs and send out a bill. Excessive charges and charging someone for work that is not needed is illegal. If there were true repairs, there should have been no problem with the office manager Linda granting my previous requests to see what needed to be repaired. I had no problem paying if I had proof but I was NEVER provided proof.
Regards,
[redacted]

I am sorry that the resident is not in agreement however, she has been misinformed that the correct procedure would be to call and discuss charges, the correct procedure is to send a summary of charges for her review. The damages were not seen during the walk thru as they were covered with discs. I am not willing to waive the damage charges.
I am rejecting this response because: this information is false. The correct procedure would be to contact the me and review the "additional" findings because I have no proof of what they are saying. Because there were no repairs needed or he would have noticed that during the walk thru. Anything inside the walls if that is what they are saying was previously without my knowledge.

Dear Mr. M[redacted]: Thank you for contacting NALS Apartment Homes and allowing me the opportunity to address your concerns.It is noted that you made an attempt to clean all three ceiling fans after the potential cleaning charge was brought to your attention. However, the fans required further...

cleaning after you vacated. We have reduced the cleaning charge from $30 to $15 as a customer service gesture. Additionally, as previously requested, the District Manager reached out to you and left a voice mail indicating that the charges are final and will not be adjusted. If you wish to discuss this matter further, you may contact [email protected]. Regards, K[redacted] NALS Apartment Homes

Please see the attached letter sent to Ms. Smith on 4/23/15 which explains our position. If you require anything further, please do not hesitate to contact me at [email protected]. Regards,  NALS Apartment Homes

We
deny the allegations outlined in Mrs. Smith’s rejection to our response. As the
owner and operator of over 15,000 apartment units, moisture intrusion occurrences
are not uncommon. In addition to the policies, procedures, and emergency contractors
we have in place to address this type of occurrence, our staff is also trained
in the detection and remediation of moisture intrusion incidents. The moisture
intrusions that occurred in Mrs. Smith’s unit were promptly remediated according
to industry standards and did not require Mrs. Smith to vacate the premises on
an emergency basis.
 
Mrs.
Smith signed the Notice to Vacate two days prior to the moisture intrusion and
was informed at that time of the early termination fees that would be incurred
per the lease agreement. It is our belief that Mrs. Smith attempted to negate
the early termination fees by moving out during the remediation of the
moisture intrusion. As such, we respectfully reject Mrs. Smith’s request to
waive the early termination fees.
 
If
you have any further questions or comments. Please feel free to contact me at [redacted]@nals.com.
 
Regards, K[redacted]