A & M Mechanical

What a great team at A&M! I just recently bought the home and was told by another company that was doing the yearly maintenance my A/C was on it`s last leg. To get a second a opinon, I had A&M look at it. They did some repairs that the other company overlooked(showed me pitures of the A/C's interior as well) and told me in all honesty I could wait a couple of years to replace it if needed. They quoted me the EXACTE amount to replace it and offered me three different options which they explain throughly the benifits of each. A&M showed up each day promptly, answered all my question's during the installation process. They even offered to comeback and check the unit after I get a new roof! I feel I got my money's worth and then some.

Prompt, excellent service! Friendly and compassionate; in addition, the quote and the bill were to the penny! Will certainly use this company again and refer them to friends!

Thank you to Amy and Tyler at A&M Mechanical for the prompt, courteous, and professional service they provided my 88 year old mother today. Her heater was blowing cold air this morning and the house temperature dropped 5° below the set temperature. I called A&M and spoke with Amy. First she walked me through a couple things to try to correct this. When these did not work she fit us into an already busy schedule. Tyler was out promptly during the timeframe provided. He was extremely courteous and provided excellent explanations of what was going on. We cannot thank them enough for taking such good care of our mother.

EXCELLENT!!! After 'shopping' 3 different service providers we went with A & M Mechanical for a total system replacement (A/C and Heat) and am glad we did. The owners, [redacted] and[redacted], A & M, provided fantastic service from start to finish. I could go on and on with all the details, both large and small, of the comprehensive service that was provided but am limited by space. We are very pleased with the final product, bill, and would recommend A & M Mechanical to all family, friends, etc.

A&M Mechanical is a great company. They are very polite and professional. They replaced our furnace with a more energy-efficient one. All the work was done quickly, and the furnace works great. I appreciated how friendly they were, and how clear Alan was about explaining what was wrong and how it had been fixed. Highly recommend this company for your heating and cooling needs!

Review: December 12 2014

On 9-9-2014, A & M Mechanical performed a diagnostic test on my York/Coleman a/c unit and determined there was a leak in the inside coil. On 9-17-2014 they installed a new inside coil in my a/c unit. Inside coil was furnished by York Factory as my unit was just over four (4) years old. On 10-1-2014 I contacted A & M about standing water in bottom of a/c unit. They responded ([redacted]) "We received your request about standing water in the outdoor unit. This is common considering the rain we just had, but it should easily evaporate within a week. Keep an eye on it and let us know if it does not evaporate, or if you see more than an inch or two. There is not really a port to open to let the water out, evaporation usually takes care of it!" I contacted them again about 10-20-2014 and [redacted] responded with "As far as the standing water in the system, [redacted] will stop by the next time he’s in the area…we’ll give you a call!" On 11-13-2014 (43 days after my first complaint of 10-1) [redacted] came by to inspect the a/c unit. I had shut down the unit a few days before as outside tempertures had dropped and a/c was not needed.No water was visible at this time. He stayed a short time, and looked in and around the unit.

When leaving he stated, no charges for this visit and the rains/floods and weather caused the unit to shift and that was probaly causing the water to be in bottom of unit. Looking in the unit thru the outdoor fan grill I noticed some white caulk 2-3 inches above bottom of unit. Also can be seen is 8-10 inches of the inside coil exposed at the top of unit? He reattached the drain pipe (not as shown as York instructions printed on side of unit). WATER is still flowing into the bottom of unit, rust is beginning to appear around base/bottom. SRP bills show that I have used more energy in Sept,Oct,Nov 2014,compared to same months in 2012,2013. It looks to me that maybe the WRONG part was installed or NOT correctly installed.Desired Settlement: Repair or replace to original factory condition.

Business

Response:

The correct indoor coil was obtained, per the York/Coleman distributor. The indoor coil was installed properly per manufacture specs and quality installation standards. This system was installed by another contractor in early 2010, and instead of contacting the installing dealer, we were contacted in early 2013 because the system was not cooling. Upon finding a leak at the service port line (rubbing against other copper lines), we repaired the leak. The warranty on this system is for parts only (an extended warranty for labor and refrigerant allowance was not purchased) and was not applicable in this scenario. However, we requested any 'help' from the distributor/manufacturer since this unit was 3 years old at the time, and were granted $100, which we credited to the service invoice. On 9/9/14, we came out to diagnose the unit, which was not 'keeping up'. Being this a 'newer' unit and an elderly customer, we reprioritized the schedule accordingly to get out asap. We found a leak at the indoor coil, which was covered under the parts warranty. We replaced the indoor coil on 9/17, and again requested any 'help' from the distributor/manufacturer. We were at the job site 5.5hrs, and only charged 4 hours and refrigerant to help ease the pain the homeowner had experienced with this 'newer' unit (and we were not the installer who usually builds in contingency for such warranty work). On 10/1, we were notified that the bottom of the package unit contained an inch or two of standing water, but one of the few major rain storms in Phoenix just occurred, and some standing water would be normal for a short period of time, but to keep an eye on it and let us know. I contacted the customer on 10/21 via email and phone to provide a status on the warranty consideration, and also asked about the status of the standing water. We were able to get $231.50 for labor & refrigerant, for which I sent the customer a check (less $75 for the unpaid diagnostic invoice from 9/9). I was informed the water was gone, but that the system had been turned off recently due to cooler temps. I replied that we'd still stop by when in the area, just to be proactive. Please note the customer says he contacted us on 10/20, but in fact the communication took place on 10/21, and it was I who proactively initiated communication with him via email and phone to talk about the warranty and ask about the water. Our proactive follow-up to confirm all was satisfactory occurred on 11/13. While the homeowner notes we stayed a short time, we actually were on-site for 1.5hours. We determined that the condensate was leaking on the backside of the indoor coil, and also that the system shifted/settled and affected the pitch of the condensate. The system likely moved as a result of the major rain storms, as we witnessed erosion near the equipment and water flowing under the mobile home. In addition, the condensate line does not have a "P" trap (per York installation instructions), which should facilitate condensation flow. This was omitted at the time of system installation (by another company), and the configuration of the piping along the ground does not permit adding a "P" trap. We attempted to repitch the condensate as much as possible, cleared out the clog in the condensate, and applied silicone as well (the 2-3 inches of caulking noted by the customer), and told the homeowner that due to the structural integrity issues and manner in which the system was installed, the condensate issues could reoccur (no charge for the visit). As to the customer's comments on 8-10inches of visibility of the indoor coil: there is a plastic piece missing allowing exposure, which was missing back in early 2013 when we first serviced the system. Since the condensate issue at hand is not due to our workmanship on the indoor coil installation, nor the wrong indoor coil, we have reviewed this case with York, who confirmed that this system is not designed for mobile homes, as it does not allow for the proper static pressure, which can affect performance of the system over time (and energy bills). It is advised that the customer contact York directly and request a Field Service Representative, who will be able to assess the equipment and conditions, and coordinate any approved repairs with a York dealer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the first paragraph [redacted] states The correct indoor coil was obtained, per the York/Coleman distributor. The indoor coil was installed properly per manufacture specs and quality installation standards. This system was installed by another contractor in early 2010, and instead of contacting the installing dealer, we were contacted in early 2013 because the system was not cooling. He goes on to talk about an earlier repair. The first repair has nothing to do with my complaint. In second paragraph [redacted] states On 9/9/14, we came out to diagnose the unit, which was not 'keeping up'. Being this a 'newer' unit and an elderly customer, we reprioritized the schedule accordingly to get out asap.He goes on to give history of his performance to make the repair. On service order #[redacted], I was to pay $897.00 for the repair work.How much time he spent I would not know. I did not time or watch any of the repair. Copy of my E-mail--Sent on 9-7-2014-It has been about 15 months since you last serviced my A/C unit. Please come by at your convenience and check out my unit. [redacted]

[redacted] THANKS This was not a emergency or ASAP (Routine Maintenance) Third Paragraph > [redacted] states On 10/1, we were notified that the bottom of the package unit contained an inch or two of standing water, but one of the few major rain storms in Phoenix just occurred, and some standing water would be normal for a short period of time, but to keep an eye on it and let us know. I contacted the customer on 10/21 via email and phone to provide a status on the warranty consideration, and also asked about the status of the standing water. We were able to get $231.50 for labor & refrigerant, for which I sent the customer a check (less $75 for the unpaid diagnostic invoice from 9/9). I was informed the water was gone, but that the system had been turned off recently due to cooler temps. I replied that we'd still stop by when in the area, just to be proactive. (This is not quite true.) I never told her the system was shut down and the water was gone at that time (10-21) In my E-mail on 10-1-2014 I mention no certain amount of water. Contents of that E-mail> How do I get rid of standing water in bottom of the AC unit? [redacted]

[redacted]s E-mail response >From: [redacted] [[redacted]]Sent: Wednesday, October 01, 2014 2:57 PMTo: [redacted]Subject: RE: warranty consideration Hi [redacted] & [redacted], We received your request about standing water in the outdoor unit. This is common considering the rain we just had, but it should easily evaporate within a week. Keep an eye on it and let us know if it does not evaporate, or if you see more than an inch or two. There is not really a port to open to let the water out, evaporation usually takes care of it! Also, I have attached the diagnostic and repair invoice for the work recently performed. Thank you for the $897 payment on the repair. It appears we neglected to collect for the initial $75 diagnostic charge on invoice #[redacted]. I think [redacted] had said to hold onto the invoice to pay all at once, but then forgot to bring it up! At your convenience, would you please drop a check in the mail, or call in with a credit card? We hope the a/c is working well for you since the recent repair! I still have not received word one way or the other on our request for help on the cost from the manufacturer/distributor. I sent a follow-up status request last Monday, and below is what I originally submitted to them a couple weeks ago. I’ll keep asking and keep you updated! Thank you again for trusting us with your comfort, [redacted] also states she sent me a check>>> We were able to get $231.50 for labor & refrigerant, for which I sent the customer a check (less $75 for the unpaid diagnostic invoice from 9/9). (I never received a check on/or about 10-21 to 10-30-2014.) 11-13-2014>>>[redacted] called to say [redacted] was on the way over. This was when I told her the unit was shut down a few days due to cooler tempertures and there was no water in bottom of unit. The first thing when [redacted] arrived he handed me a check and said "Every little bit helps" In the fourth paragraph [redacted] states "We determined that the condensate was leaking on the backside of the indoor coil, and also that the system SHIFTED/SETTLED and affected the pitch of the condensate. The system likely moved as a result of the major RAIN STORMS, as WE WITNESSED erosion near the equipment and WATER FLOWING under the mobile home." (There were no storms/rains on 11-13-2014). [redacted] also states he told the homeowner that due to the structural integrity issues and manner in which the system was installed, the condensate issues could reoccur (no charge for the visit). I never heard those words used as he left the area. Except the no charge part. [redacted]s also states there is a plastic piece missing allowing exposure, which was missing back in early 2013 when we first serviced the system. (I know that plastic piece was in the system up to the replacement of the inside coil) FACT: [redacted] is the only person to service this A/C unit since the original installation. He is the only person to remove all side panels and top of unit. I hold him responsible for repairs inside this Unit. [redacted]s states>> We have reviewed this case with York, who confirmed that this system is not designed for mobile homes. It is advised that the customer contact York directly and request a Field Service Representative, who will be able to assess the equipment and conditions, and coordinate any approved repairs with a York dealer. He claims to have made a perfect repair on replacing the inside coil and this problem of water not draining out of drain pipe and draining into the bottom of unit is due to shifting/settleling and weather conditions. This unit was performing well prior to the inside coil leak.To resolve this problem lets invite York Enginers/Quality Control Personal/Dealers/Revdex.com Represenative/Me/Or my (designated rep) meet at the A/C unit and you demonstrate/explain/show how the unit has moved,shifted,settled,twisted,warped from the original installation. In other words lets look at the tangible evidence. Regards,[redacted]