[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the exception that, upon receiving payment, I expect that the warranty will go into effect and warranty paperwork will be mailed to me Regards, [redacted] ***
August 26, To whom it may concern; I am writing today in response to the complaint that has been made to the Revdex.comIt is regretful that you were unsatisfied with your service with A&M Pools IIWe take pride in ourselves for outstanding customer service.The only reason we were not able to return to [redacted] 's on May 20th, is because there was a medical emergency and I was in the ER all that day [redacted] had asked me to return to his property immediately and was demanding repayment for work that was already completed, I was unable to meet his demand as we had a signed contract for his serviceThere was a verbal disagreement between the customer and me, during which he threatened to Sue my companyI was warned to never return to the property and therefore could not fulfill the contract[redacted] claims $overpayment of the pool and that he paid the amount of $2,Our employee received $2,cash payment from [redacted] 's neighbor which shows no $overpayment of the cost of the poolThere is the matter of the filter installation which he was asking $refund, we did not finish because we were not allowed on the property according to the customerThis was also in opposition to our contractual obligation.A request in the amount of $for filter repairs is also unfounded [redacted] , who claims to have expertise in this field, ran the filter without DE powder, which is detrimental to its operation and caused the filter to malfunctionThis shows that his filter repair bills are completely in his own liabilityIn the instance of imperfections in the pool floor, the contract that we both signed specifically states that we are not responsible for this due to too many variables beyond our control therefore I dispute the validity of this request as wellIn the end [redacted] possesses a $1,vinyl liner vacuum without paying for it or even having to meet his end of our service agreementThe customer has retained A&M Pool's company property that needs to be returned in working order with the proper hose, valued at $If [redacted] refuses to return the equipment there will be a suit filed against him [redacted] will be held liable for the MISSING company property that he possesses and the remainder of what is owed to A&M Pools II in the amount of $1,I appreciate your time and consideration in this highly unfortunate matterWe look forward to resolution as soon as possibleSincerely, Mike L
-------- Forwarded message ----------From: Jessica H [redacted] < [redacted] @***.com>Date: Mon, Oct 12, at 1:PMSubject: ID # [redacted] To: [redacted] @myRevdex.com.orgCc: [redacted] < [redacted] @***.com>Happy Columbus Day [redacted] ,This is Jessica, the service representative with A&M Pools in Dillsburg, PAI am writing today to let you know that A&M Pools and [redacted] have reached an agreement in regards to complaint # [redacted] A representative will be meeting with [redacted] tomorrow, October 13th 2015, at his home to retrieve our company property and to issue him a refund in the amount of $cashWe will contact Revdex.com after the transaction has been completedIf there are any other steps that we are required to take with the Revdex.com to ensure proper closure, please let us know.We also wanted to thank you again for all of your time and effort in this complaint and are happy to finally reach resolution.Sincerely,JessicaA&M Pools
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I sent a notice this morning of why payment was rejectedPayment was not in form of cash as specified in all e mails and I notice AM Pools left that detail out of their response I left work early on the th to meet them and representative from AM pools new I would not accept checkMy earlier letter states optionsBring cash to house and get equipment or send a check and when check clears my bank they may come pick equipment upI am not going to AM Pools to pick up payment or deliver equipmentNot sure why they said they are disappointed when they did not follow what their own letter to Revdex.com stated Cash payment Regards, [redacted]
... June 21, 2016To whom it may concern, [redacted] ***’s three or four phone calls were not returned as he had left detailed messages of his concerns. His concerns were to be addressed and he knew where this was going. I did in fact stop at [redacted] ***’s house but he was not home at that time. While I was at his house I took notes of his concerns. [redacted] ***’s concerns were that his liner was coming out of the pool, the pool is not in the correct round shape and liner seam not hitting center. [redacted] was also concerned that his pool was not level. I took the time to carefully check all of his concerns and everything was within the guidelines for his pool. [redacted] was not measuring from the proper or correct spots and was trying to do it by himself. I then made another trip out to [redacted] ***’s home to show him that everything was up to par and within guidelines. I used a $300.00 measuring laser and also a tape measure to show him that everything was within the standards for his pool. [redacted] argued with me that you should measure from the back of the coping. You are supposed to measure from inside wall to inside wall. The pool panels are also curved so if you measure from the wrong spots you will not get the accurate reading. The pool was within the standards that it needs to be. [redacted] Pools does not put exact measurements in their instructions. As to the level of the pool, if you are measuring with a tape measure to the water line that is not an accurate reading. [redacted] ***’s pool was set using a high end laser. [redacted] did not measure with any type of proper transit. The liner seam zig zags because of the way the mend of the seam is done and has no effect on the liner. The seam was up to the proper pool install practices. It is typical of a beaded liner to pop out on the initial installation. To put the liner back in the track is an easy fix. When I went to [redacted] ***’s home and while I was there I did in fact put his liner back in the track. Over the winter months a liner may pop out of the track which is typical and needs to be put back in. This can happen with any and all types of pools and as part of the job as pool installers we do often need to put liners back in their tracks... Pictures were taken throughout the pool installation and those pictures were sent to [redacted] Pools. After [redacted] Pools received the pictures, one of their representatives spoke with [redacted] several times. [redacted] Pools reassured [redacted] that we are professional pool installer that has been doing this for a long time. [redacted] was also reassured that our company has been installing [redacted] pools longer than any other pool company in this area. [redacted] was also reassured that his pool was up to the standards that it needed to be. [redacted] Pools reassured [redacted] that there would be no problems with the pools warranty if A&M is paid for the job they did. I have pictures of every step of the pool installation. During the installation I asked [redacted] to come out and check if we had set the pool at the proper height to be level with his deck. We had previously determined a spot in the beginning but wanted to double check that it was where he wanted it to be. [redacted] determined it need to be 1 ½ inch lower so we went back and lowered the patio blocks for all the panels as to accommodate [redacted] wishes. Lowering the patio blocks made the excavation a little high for [redacted] ***s liking. I advised him not to lower it as much, being as it was too late to lower his excavation work. We did what he asked us to do with the exception of hand digging the center of his pool an inch lower. [redacted] stated he would dig the middle of the pool out himself which made him very upset. [redacted] stated he was upset about having to dig out his pool and that is why he would not be paying the remainder of his contract balance. [redacted] also accused us of being unprofessional [redacted] hired another individual to do his excavation work for the pool site. This was fine with our company. [redacted] did not hire our company or anyone affiliated with our company to do his excavation work. If [redacted] ***’s excavation work was not up to his personal standards this has no bearing on our work or company as we were not hired to do any excavation work. I was willing to try to work with [redacted] [redacted] but he was not satisfied with any answers to the issues he had with our company and his pool installation. At this point I am done working with [redacted] as we cannot come to a resolution that will satisfy him. I wish to no longer work with [redacted] as he lost his temper and got right in my face in a threatening manner when I went to his home to reassure him his pool was up to standards that it should be at. [redacted] owns the balance of his contract with the exception of the items we deducted from his outstanding balance. The things [redacted] claims he needed to have done to his pool in my professional opinion and years of experience were not necessary. I feel we installed a quality pool that will have a full warranty issued once he pays the remainder of his contract balance. I will gladly send a winter cover to [redacted] ***’s home by [redacted] once we receive the remainder of his contract balance minus the items we deducted. I stand behind my work and my reputation. Thank you for your time concerning this matter. Michael L
------- Forwarded message ----------From: Mike A&M pools< [redacted] @***.com>Date: Wed, Aug 3, at 5:PMSubject: ID [redacted] To: [redacted] @myRevdex.com.org August 3, To whom it may concern: As a show of goodwill, A&M Pools is willing to accept [redacted] s offer as follows:We will deduct $for the pool installation and $for one load of water.We will order [redacted] 's winter cover and have it shipped to him as soon as we receive the cover from our distributorA&M Pools is not admitting to any wrong doing.We have no future liability to or with [redacted] and /or his pool.We agree to these terms if the remaining balance of $is received within five business days from the date of settlement This agreement will allow both parties to move forward with other things.Thank you,A&M Pools
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the exception that, upon receiving payment, I expect that the warranty will go into effect and warranty paperwork will be mailed to me Regards, [redacted] ***
August 26, To whom it may concern; I am writing today in response to the complaint that has been made to the Revdex.comIt is regretful that you were unsatisfied with your service with A&M Pools IIWe take pride in ourselves for outstanding customer service.The only reason we were not able to return to [redacted] 's on May 20th, is because there was a medical emergency and I was in the ER all that day [redacted] had asked me to return to his property immediately and was demanding repayment for work that was already completed, I was unable to meet his demand as we had a signed contract for his serviceThere was a verbal disagreement between the customer and me, during which he threatened to Sue my companyI was warned to never return to the property and therefore could not fulfill the contract[redacted] claims $overpayment of the pool and that he paid the amount of $2,Our employee received $2,cash payment from [redacted] 's neighbor which shows no $overpayment of the cost of the poolThere is the matter of the filter installation which he was asking $refund, we did not finish because we were not allowed on the property according to the customerThis was also in opposition to our contractual obligation.A request in the amount of $for filter repairs is also unfounded [redacted] , who claims to have expertise in this field, ran the filter without DE powder, which is detrimental to its operation and caused the filter to malfunctionThis shows that his filter repair bills are completely in his own liabilityIn the instance of imperfections in the pool floor, the contract that we both signed specifically states that we are not responsible for this due to too many variables beyond our control therefore I dispute the validity of this request as wellIn the end [redacted] possesses a $1,vinyl liner vacuum without paying for it or even having to meet his end of our service agreementThe customer has retained A&M Pool's company property that needs to be returned in working order with the proper hose, valued at $If [redacted] refuses to return the equipment there will be a suit filed against him [redacted] will be held liable for the MISSING company property that he possesses and the remainder of what is owed to A&M Pools II in the amount of $1,I appreciate your time and consideration in this highly unfortunate matterWe look forward to resolution as soon as possibleSincerely, Mike L
-------- Forwarded message ----------From: Jessica H [redacted] < [redacted] @***.com>Date: Mon, Oct 12, at 1:PMSubject: ID # [redacted] To: [redacted] @myRevdex.com.orgCc: [redacted] < [redacted] @***.com>Happy Columbus Day [redacted] ,This is Jessica, the service representative with A&M Pools in Dillsburg, PAI am writing today to let you know that A&M Pools and [redacted] have reached an agreement in regards to complaint # [redacted] A representative will be meeting with [redacted] tomorrow, October 13th 2015, at his home to retrieve our company property and to issue him a refund in the amount of $cashWe will contact Revdex.com after the transaction has been completedIf there are any other steps that we are required to take with the Revdex.com to ensure proper closure, please let us know.We also wanted to thank you again for all of your time and effort in this complaint and are happy to finally reach resolution.Sincerely,JessicaA&M Pools
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I sent a notice this morning of why payment was rejectedPayment was not in form of cash as specified in all e mails and I notice AM Pools left that detail out of their response I left work early on the th to meet them and representative from AM pools new I would not accept checkMy earlier letter states optionsBring cash to house and get equipment or send a check and when check clears my bank they may come pick equipment upI am not going to AM Pools to pick up payment or deliver equipmentNot sure why they said they are disappointed when they did not follow what their own letter to Revdex.com stated Cash payment Regards, [redacted]
... June 21, 2016To whom it may concern, [redacted] ***’s three or four phone calls were not returned as he had left detailed messages of his concerns. His concerns were to be addressed and he knew where this was going. I did in fact stop at [redacted] ***’s house but he was not home at that time. While I was at his house I took notes of his concerns. [redacted] ***’s concerns were that his liner was coming out of the pool, the pool is not in the correct round shape and liner seam not hitting center. [redacted] was also concerned that his pool was not level. I took the time to carefully check all of his concerns and everything was within the guidelines for his pool. [redacted] was not measuring from the proper or correct spots and was trying to do it by himself. I then made another trip out to [redacted] ***’s home to show him that everything was up to par and within guidelines. I used a $300.00 measuring laser and also a tape measure to show him that everything was within the standards for his pool. [redacted] argued with me that you should measure from the back of the coping. You are supposed to measure from inside wall to inside wall. The pool panels are also curved so if you measure from the wrong spots you will not get the accurate reading. The pool was within the standards that it needs to be. [redacted] Pools does not put exact measurements in their instructions. As to the level of the pool, if you are measuring with a tape measure to the water line that is not an accurate reading. [redacted] ***’s pool was set using a high end laser. [redacted] did not measure with any type of proper transit. The liner seam zig zags because of the way the mend of the seam is done and has no effect on the liner. The seam was up to the proper pool install practices. It is typical of a beaded liner to pop out on the initial installation. To put the liner back in the track is an easy fix. When I went to [redacted] ***’s home and while I was there I did in fact put his liner back in the track. Over the winter months a liner may pop out of the track which is typical and needs to be put back in. This can happen with any and all types of pools and as part of the job as pool installers we do often need to put liners back in their tracks... Pictures were taken throughout the pool installation and those pictures were sent to [redacted] Pools. After [redacted] Pools received the pictures, one of their representatives spoke with [redacted] several times. [redacted] Pools reassured [redacted] that we are professional pool installer that has been doing this for a long time. [redacted] was also reassured that our company has been installing [redacted] pools longer than any other pool company in this area. [redacted] was also reassured that his pool was up to the standards that it needed to be. [redacted] Pools reassured [redacted] that there would be no problems with the pools warranty if A&M is paid for the job they did. I have pictures of every step of the pool installation. During the installation I asked [redacted] to come out and check if we had set the pool at the proper height to be level with his deck. We had previously determined a spot in the beginning but wanted to double check that it was where he wanted it to be. [redacted] determined it need to be 1 ½ inch lower so we went back and lowered the patio blocks for all the panels as to accommodate [redacted] wishes. Lowering the patio blocks made the excavation a little high for [redacted] ***s liking. I advised him not to lower it as much, being as it was too late to lower his excavation work. We did what he asked us to do with the exception of hand digging the center of his pool an inch lower. [redacted] stated he would dig the middle of the pool out himself which made him very upset. [redacted] stated he was upset about having to dig out his pool and that is why he would not be paying the remainder of his contract balance. [redacted] also accused us of being unprofessional [redacted] hired another individual to do his excavation work for the pool site. This was fine with our company. [redacted] did not hire our company or anyone affiliated with our company to do his excavation work. If [redacted] ***’s excavation work was not up to his personal standards this has no bearing on our work or company as we were not hired to do any excavation work. I was willing to try to work with [redacted] [redacted] but he was not satisfied with any answers to the issues he had with our company and his pool installation. At this point I am done working with [redacted] as we cannot come to a resolution that will satisfy him. I wish to no longer work with [redacted] as he lost his temper and got right in my face in a threatening manner when I went to his home to reassure him his pool was up to standards that it should be at. [redacted] owns the balance of his contract with the exception of the items we deducted from his outstanding balance. The things [redacted] claims he needed to have done to his pool in my professional opinion and years of experience were not necessary. I feel we installed a quality pool that will have a full warranty issued once he pays the remainder of his contract balance. I will gladly send a winter cover to [redacted] ***’s home by [redacted] once we receive the remainder of his contract balance minus the items we deducted. I stand behind my work and my reputation. Thank you for your time concerning this matter. Michael L
------- Forwarded message ----------From: Mike A&M pools< [redacted] @***.com>Date: Wed, Aug 3, at 5:PMSubject: ID [redacted] To: [redacted] @myRevdex.com.org August 3, To whom it may concern: As a show of goodwill, A&M Pools is willing to accept [redacted] s offer as follows:We will deduct $for the pool installation and $for one load of water.We will order [redacted] 's winter cover and have it shipped to him as soon as we receive the cover from our distributorA&M Pools is not admitting to any wrong doing.We have no future liability to or with [redacted] and /or his pool.We agree to these terms if the remaining balance of $is received within five business days from the date of settlement This agreement will allow both parties to move forward with other things.Thank you,A&M Pools