A & M Wireless PCS LLC

(The following was copy/paste by Revdex.com staff - LST)***From: [redacted] >Date: Tue, Jan 23, at 4:PMSubject: Re: Cleveland Revdex.com re: [redacted] ***To: [redacted] >Good Afternoon Mr [redacted] ,This is a response letter to the complaint that was made on 1/1/from a Ms [redacted] Complaint ID- [redacted] .As stated by the clerk in the complaint, he was correct in saying that Upgrades on any cellular device are NOT refundableAs stated in the MetroPCS policy, only phones that were a new line of service (New Customer) are entitled to what's called a Metro PromiseAs stated prior all upgrades are final salesWe do carry a day warranty for any new cellular device purchased (New customer or Existing customer with upgrade)As the manager on this location, I've been at this location for the past years, and as everydayThere are signs available, pamphlets available for customer use to explain rules and regulations of purchasing a device or accessoriesAs you can see from picture below we always make available all signs regarding upgrades visible to customer viewAlso attached is a pamphlet from MetroPCS regarding purchases from new customer devices to existing customer devices (Upgrades)My employee did right and followed all rules and regulations, regarding refund policy by denying Ms [redacted] a refundThis concludes my response regarding this issuePlease see attached photosAny further questions please feel free to email back or call my location at 216-322-Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business in reference did not offer a resolution to my complaint. They sent a photo of a sign stating that there would be no refunds on upgrades. There is no verification of when the sign was posted or in which store. The customer service person who waited on me was made aware the purchase was going to be a Christmas gift but he did not state at anytime that the gift could not be returned. Also the phone was of poor quality and therefore I contend that it could not be considered an upgrade. The business practice of not exchanging merchandise is a poor one and will result in the loss of customers . I will no longer recommend this business to my friends and family and will find a provider who will offer customer friendly services and will be more interestied in customer satisfaction and keeping faithful customers than insisting customers keep merchandise they don't want or need.
Regards,
.
*** ***

(The following was copy/paste by Revdex.com staff - LST)***From: *** *** ***>Date: Tue, Jan 23, at 4:PMSubject: Re: Cleveland Revdex.com re: *** ***To: *** *** ***>Good Afternoon Mr***,This is a response letter to the complaint that was made on
1/1/from a Ms*** *** Complaint ID- ***.As stated by the clerk in the complaint, he was correct in saying that Upgrades on any cellular device are NOT refundableAs stated in the MetroPCS policy, only phones that were a new line of service (New Customer) are entitled to what's called a Metro PromiseAs stated prior all upgrades are final salesWe do carry a day warranty for any new cellular device purchased (New customer or Existing customer with upgrade)As the manager on this location, I've been at this location for the past years, and as everydayThere are signs available, pamphlets available for customer use to explain rules and regulations of purchasing a device or accessoriesAs you can see from picture below we always make available all signs regarding upgrades visible to customer viewAlso attached is a pamphlet from MetroPCS regarding purchases from new customer devices to existing customer devices (Upgrades)My employee did right and followed all rules and regulations, regarding refund policy by denying Ms*** a refundThis concludes my response regarding this issuePlease see attached photosAny further questions please feel free to email back or call my location at 216-322-Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business in reference did not offer a resolution to my complaint.? They sent a photo of a sign stating that there would be no refunds on upgrades.? There is no verification of when the sign was posted or in which store.? The customer service person who waited on me was made aware the purchase was going to be a Christmas gift but he did not state at anytime that the gift could not be returned.? Also the phone was of poor quality and therefore I contend that it could not be considered an upgrade.? The business practice of not exchanging merchandise is a poor one and will result in the loss of customers .? I will no longer recommend this business to my friends and family and will find a? provider who will offer customer friendly services and will be more interestied in customer satisfaction and keeping faithful customers than insisting customers keep merchandise they don't want or need.? ?
Regards,
.?
*** ***
?

(The following was copy/paste by Revdex.com staff - LST)***From: *** *** ***>Date: Tue, Jan 23, at 4:PMSubject: Re: Cleveland Revdex.com re: *** ***To: *** *** ***>Good Afternoon Mr***,This is a response letter to the complaint that was made on
1/1/from a Ms*** *** Complaint ID- ***.As stated by the clerk in the complaint, he was correct in saying that Upgrades on any cellular device are NOT refundableAs stated in the MetroPCS policy, only phones that were a new line of service (New Customer) are entitled to what's called a Metro PromiseAs stated prior all upgrades are final salesWe do carry a day warranty for any new cellular device purchased (New customer or Existing customer with upgrade)As the manager on this location, I've been at this location for the past years, and as everydayThere are signs available, pamphlets available for customer use to explain rules and regulations of purchasing a device or accessoriesAs you can see from picture below we always make available all signs regarding upgrades visible to customer viewAlso attached is a pamphlet from MetroPCS regarding purchases from new customer devices to existing customer devices (Upgrades)My employee did right and followed all rules and regulations, regarding refund policy by denying Ms*** a refundThis concludes my response regarding this issuePlease see attached photosAny further questions please feel free to email back or call my location at 216-322-Thank you and have a great day!?