A Man with a Van & More! Inc

IN SEPTEMBER OF 2015 WHEN WE COMPLETED THIS JOB, THIS CLIENT LEFT A GLOWING REVIEW WITH ALL GRADES AS A. SHORTLY AFTER WE MOVED HER, SHE CALLED TO SAY SHE WAS MISSING A TOOLBOX, BUT THEN CALLED TO SAY SHE HAD FOUND IT. WE PACKED FOR A NUMBER OF DAYS, TAKING EXTRA SPECIAL CARE BECAUSE OF THE QUANTITY...

OF GOODS STORED OVER MANY YEARS IN HER APT. MOVING DAY WENT WELL, AND SHE WAS ONE OF THE FIRST CUSTOMERS TO BE MOVED IN ONE OF OUR NEW TRUCKS WITH ONLY 900 MILES ON IT. WHEN THE MOVE WAS OVER, WE FOLDED ALL THE BLANKETS AND MADE SURE ALL THE TOOLS WERE PUT AWAY AND THE TRUCK WAS SPOTLESS IN AND OUT. ITS NOW 10 MONTHS LATER, AND OUT OF THE BLUE THIS CUSTOMER STARTED CALLING US AND COMPLAINING THERE WERE A VARIETY OF GOODS SHE COULD NOT FIND, AND THEREFORE WE MUST HAVE STOLEN THEM. SHE IS ACCUSING US OF STEALING JEWELRY, WHICH WHICH BY LAW WE ARE NOT ALLOWED TO MOVE, AND KNOW THAT SHE MOVED HERSELF. WE ARE STUNNED AT THESE ACCUSATIONS, AND AT HER INS ISTENCE THAT SINCE WE CARRY INSURANCE, WE SHOULD ALOW HER TO MAKE A CLAIM. WE WILL NOT KNOWINGLY ALLOW A FALSE CLAIM TO BE MADE. THIS CUSTOMER HAS NOT FILED ANY FORMAL CHARGES WITH AUTHORITIES, AND WE HAVE ANSWERED ALL HER QUESTIONS IN A TIMELY MANNER. THIS IS A SERIOUS ACCUSATION WITH FAR-RAECHING CONSEQUENCES, AND WE CANNOT STAND BY AND LET HER "REVIEW" GO UNANSWERED. WE BELIEVE THIS CUSTOMER HAS DIMINISHED CAPACITY AND WAS ENEBRIATED EACH DAY WE WERE PACKING AS WE ARE NOT ALLOWED TO MOVE LIQUOR AS WELL SO SHE DRANK WHILE WE WERE THERE. ALSO COUPLED WITH A TENDENCY TO HOARD GOODS, THIS MAKES IT DIFFICULT FOR HER TO KEEP TRACK OF HER POSSESIONS. WE WILL GLADLY ANSWER ANY FORMAL CHARGES IN THE PROPER, LEGAL MANNER. IN THE MEANWHILE, WE BELIEVE THIS REVIEW SHOULD BE REMOVED AS IT MAKES A SERIOUS ACCUSATION WITHOUT MERIT.