A Master Mechanic

My father, a former mechanic, and I took our own brake and rotor parts to A Master Mechanic for a repair job. The shop originally refused to use the parts then said they would do it without a warranty. They never quoted us any price for their work, and then after the repair was done it was $591.00, which is far higher than the normal price of repair of a brake job with parts in the city of Reno, NV. The brake job was also done improperly and without a warranty the shop won't cover it, and this appears to be intentional as the parts are designed specifically for my car. We now have to take my car elsewhere and pay even more money for the repair, possibly more brakes, and any other costs that have been incurred.Product_Or_Service: Brake JobDesired SettlementI either want a full repair with a warranty on the service, and a partial refund to match quoted prices from other mechanics in town, or a full refund for the service, and any damaged parts.Business Response 5/19/16 10: amInvoice # [redacted] 2010 Hondai Alantra License plate: [redacted]odometer reading: 109,444 (18240.67 per year, 6000 higher than average)I would like to begin by discussing the paradigm shift the automotive industry has experienced in the last five-ten years. We no longer can access pieces of parts to fix but must fix entire assemblies. We can no longer hire mechanics with $40,000 worth of tools in their box, we require guys that own a minimum of $80,000 - $100,000 stacked up and ready to roll. As shop owners we must have hundreds of thousands of dollars worth of equipment available, in addition to each technicians individual tools to service hundreds of makes, thousands of models of cars (unless we specialize on one or two specific types of vehicles).Maintenance and repair shops pay thousands of dollars in new state and federal taxes to generate revenue to fix a financially broken system. We pay thousands of dollars to supply health insurance to hard working, physical men and women. And we pay thousands of dollars for training yearly for our staff (if we want to be open in five years). At the end, nationally, as an industry, independent shop owners earn 3% net profit on the bottom line. And when most owners retire they sell a business they have been running for centuries (with no retirement in most cases) for pennies on the dollar. Or they just shut it down, with no sale.Add to it that if the industry had taken a 3% cost of living raise since 1986 (when the rate was between $60-$80), most shops would be charging over $245 per billable hour. Yet we don't, and the public still has an unreal, underappreciated perception of the true value in the independent automotive maintenance and repair shops in their communities. Please consider we have hard working, well-trained men and women that invest tens of thousands and into the hundreds of thousands on personal tools to work in an industry that is physically demanding, technologically challenging and very unappreciated, under valued and not able to pay it's people what they are worth due to a consumer that seems to have a warped sense of trust with the entire industry. Mechanics, technicians, rocket scientist. This has been our industries progression as telematics and car technologies progress. A guy that worked on cars before he retired five years ago is 15 years out of the loop of the technological advances, let alone business practices. To walk into a shop and expect to take away one of their revenue streams by supplying your own parts, when you made your living off the industry most of your life, is not only wrong, it is an ethical breach. Then to allow his daughter, who never stepped into the shop to cause problems, bully and harass the business with inaccurate reports and multiple repetitive internet slams is a crime.It is our normal policy TO NEVER USE customer supplied parts. Our industry requires us to be responsible for the repair and the performance of the parts used. Thereby it makes no sense to warranty unapproved, sub sufficient parts (that are cheaper) supplied by the customer. Shops have a business model that seeks profits from both revenues of parts and labor. When a shop takes the time to complete a job and can only collect labor revenue the shops profits are cut substantially immediately.The owner (the guy who takes all responsibility for the business) was right to say no to installing parts. This young lady was not the customer, she was not he name of the owner on this vehicle and she did not pay for the vehicle. She has been contradictory with her negative reviews (and has completed several and updates them). We had no dealings with her and received not one call or concern about the work performed. Mike was happy when he left the shop after services were performed. Price was discussed, and our billed hours were less than what is normally charged at our shop. We are not a discount store and our pricing, although at the high end (we are a best model business and use premium parts and technicians) is within appropriate ranges within the industry and area. If her claims were true the shop should have, indeed, received a phone call.She has left three negative reviews on [redacted] alone, and appears to be harassing a shop that has worked hard to go out of their way for a poor, female in distress, who was working them the whole time. She is stating untruths, is not the customer and is making serious accusations about safety issues without any merit. Her partial truths are being used to tell a story that portrays wrong on our part and that is not true.In reference to the unwillingness provide a warranty. We will not guarantee parts we have not purchased and that DO NOT meet our internal standards and that we have not provided ourselves. This is not our customer and we have no intentions of servicing any of her vehicles again. However, our guys spent more time than necessary working on things they did not charge for and gave her a good deal only to be lied about, raked over the coals and harassed with no real valuable merit by someone who appears to want something for nothing and wants others to take on the responsibility for her not maintaining her car properly.We vehemently stand our ground, and are choosing not to give the bully her way. Although she might lambaste us over the internet we will tell the full story and prevail. And if she does it enough, we might turn around and hold her responsible for untrue content that could be viewed as detrimental to our business. I am hearing more about how businesses are standing up to internet bullies with legal actions that stick and our owner is strong in knowing the services and more than what was paid for were provided.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They seem to be claiming I'm a female making unbiased claims, yet I'm a male and have proof of everything I've said, including proof I was indeed in the shop, with receipts, and evidence that the brakes were installed improperly.Final Consumer Response The business has contacted us and we have reached a settlement. This can be closed