A Masterful Job Estate Sales

The customer attended the sale with her motherAfter the items were paid for and IN THEIR POSESSION, they put their boxes and bags on the ground and did not keep watch over themThe customer is blaming me for the loss of the jarI am not responsible for items that are lost or stolen -- no estate liquidator isThe homes in which sales are held do not belong to me and I, nor any other liquidator, hires staff to police customers' shopping bagsThis particular customer felt it was my responsibility because I didn't hire staff to watch over boxes and bagsShe was very upset about not finding the jar among her purchases when she got home, and is putting the blame on me instead of herself (and her mother)For the record, I was not nastyI held my ground stating that her purchases were her responsibility to guard, not mineIn the initial phone call I received from her I did tell her I would reimburse her $But I changed my mind later after talking to my cashier in which she confirmed the cookie jar was purchased by the customer who placed it in a box or bag and left the cashier's line [redacted]

I am rejecting this response because:It is the sellers responsibility to provide security for items in the cashier holding area where the items were locatedThe signage stated that setting a precedent for secured itemsThe items were in the possession of the seller not buyer at the time of theft Cashier was immediately notified on day of sale that item was stolen and did not take measures to reimburseSeller agreed to reimburse for loss in verbal agreement which is considered a contract-seller broke terms of contractSeller admitted they provide poor security during sales previouslyUnethical business practices are unacceptableCalifornia state law requires seller to provide merchandise upon sale of itemsIf seller takes money and does not provide items then its fraudA $refund is required

The customer attended the sale with her mother. After the items were paid for and IN THEIR POSESSION, they put their boxes and bags on the ground and did not keep watch over them. The customer is blaming me for the loss of the jar. I am not responsible for items that are lost or stolen -- no...

estate liquidator is. The homes in which sales are held do not belong to me and I, nor any other liquidator, hires staff to police customers' shopping bags. This particular customer felt it was my responsibility because I didn't hire staff to watch over boxes and bags. She was very upset about not finding the jar among her purchases when she got home, and is putting the blame on me instead of herself (and her mother). For the record, I was not nasty. I held my ground stating that her purchases were her responsibility to guard, not mine. In the initial phone call I received from her I did tell her I would reimburse her $12. But I changed my mind later after talking to my cashier in which she confirmed the cookie jar was purchased by the customer who placed it in a box or bag and left the cashier's line.  [redacted]