[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have went in to the Christians Brothers on the 4th to bring in the proof I have also attached it to this email.All I need now is a refund.Thanks
Dear [redacted],I am very saddened that after all we did to accommodate you still we did not meet or exceed your expectations.You did a very good documentation of how everything we did was the right thing to do, we picked up your vehicle to avoid stress from your side driving the vehicle to the shop as...
the vehicle was overheating and you mentioned to me that you needed to add coolant every time you wanted to drive it. We also avoided a towing charge of $85.00 by picking up the vehicle.We did a pressure test and we found the leak, it was coming from the middle section of the radiator, this was the root cause of the overheating specially when you needed to add coolant every time you wanted to use the vehicle.You insisted in replacing the thermostat and we explained that investing in that work will not fix your vehicle and we offered to come and see the leak for your self. We do not deceive any of our customers and that was the reason we wanted to show you the leak so you understand the problem was not at the thermostat.When you declined the visit, we had the moral obligation not to change the thermostat as we knew there was a leak and changing the thermostat would not do any good.We returned the vehicle to you in the condition the vehicle was received and we invested the equivalent of $85.00 towing service in our time just picking up the vehicle and a $49.00 value on the pressure test. We are a faith based company and we always do what is right for our customers and we never do anything with out your permission and our customers seek professional advise on where to invest in their vehicle's maintenance and repairs.We cannot be liable for the repair of your vehicle when all we did was to diagnose it and organize a vehicle pick up, and waived a charge of $49.00 for a cooling system performance test. It was your decision to get the repairs performed at another place and it is a legitimate expense you needed to do to get your vehicle in operating condition by repairing a coolant leak and once the system can hold pressure the next task was to verify the proper thermostat operation before replacing it.I hope you understand that all we did was to put your interest as a priority.Have a blessed day
If the customer can provide proof that the vehicle was aligned without replacing any parts or doing any additional job. We can provide store credit for the $97.78 she paid.The vehicle needed some parts to be replaced before we could do a proper alignment but she insisted on us to do an alignment...
since she was going out of town. we corrected the toe but clarified to her that the steering wheel will not be centered. This could be corrected after one side tie rods be replaced.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I have went in to the Christians Brothers on the 4th to bring in the proof I have also attached it to this email.All I need now is a refund.Thanks
Dear [redacted],I am very saddened that after all we did to accommodate you still we did not meet or exceed your expectations.You did a very good documentation of how everything we did was the right thing to do, we picked up your vehicle to avoid stress from your side driving the vehicle to the shop as...
the vehicle was overheating and you mentioned to me that you needed to add coolant every time you wanted to drive it. We also avoided a towing charge of $85.00 by picking up the vehicle.We did a pressure test and we found the leak, it was coming from the middle section of the radiator, this was the root cause of the overheating specially when you needed to add coolant every time you wanted to use the vehicle.You insisted in replacing the thermostat and we explained that investing in that work will not fix your vehicle and we offered to come and see the leak for your self. We do not deceive any of our customers and that was the reason we wanted to show you the leak so you understand the problem was not at the thermostat.When you declined the visit, we had the moral obligation not to change the thermostat as we knew there was a leak and changing the thermostat would not do any good.We returned the vehicle to you in the condition the vehicle was received and we invested the equivalent of $85.00 towing service in our time just picking up the vehicle and a $49.00 value on the pressure test. We are a faith based company and we always do what is right for our customers and we never do anything with out your permission and our customers seek professional advise on where to invest in their vehicle's maintenance and repairs.We cannot be liable for the repair of your vehicle when all we did was to diagnose it and organize a vehicle pick up, and waived a charge of $49.00 for a cooling system performance test. It was your decision to get the repairs performed at another place and it is a legitimate expense you needed to do to get your vehicle in operating condition by repairing a coolant leak and once the system can hold pressure the next task was to verify the proper thermostat operation before replacing it.I hope you understand that all we did was to put your interest as a priority.Have a blessed day
If the customer can provide proof that the vehicle was aligned without replacing any parts or doing any additional job. We can provide store credit for the $97.78 she paid.The vehicle needed some parts to be replaced before we could do a proper alignment but she insisted on us to do an alignment...
since she was going out of town. we corrected the toe but clarified to her that the steering wheel will not be centered. This could be corrected after one side tie rods be replaced.