A McCauley Painting

McCauley has failed to fulfill its obligation to provide painting services at the level he had commited to.

In August 2011, I contracted ([redacted]) McCauley, owner of McCauley Painting to retouch ten closet doors that had previously been stained by another contractor. Doors are brand new.

Mr. McCauley indicated that doors required to be entirely sanded and restained, and he would charge me $1,000 ($100 for each door) to have them refinished. His estimate seems a little high but Mr. Cauley insisted that he would do a good job. A wood sample was given to him and he assured me that he would be able to match the color and look of the doors with the sample.He also indicated that it would take him about five days to complete this job.

In fact, he spent almost two weeks in my garage and driveway sanding and staining the doors. Most of the time he would show up at 8:30 am and would leave by noon or early afternoon. telling me that he needed to go to the paint store. On September 1, he told me that the closet doors were completed. Doors were leaning against a wall in the garage, one in front of the other one, so I couldn't check each one. However, I immediately noticed a few uneven patches in some of them, and the lack of gloss, which resulted in the doors not matching the sample that I had given to him. McCauley told me that I should let the doors dry for a couple of days and that he would re-do the uneven patches. Trusting that Mr. Mccauley would "do things right", as he stated, I gave him a check for $1,000. ([redacted]) Bank records show that the check was cashed on September 6.

Besides the closet doors, I had also contracted McCauley to remove wall paper and paint the dinnette area, hallway and stairs, and also to paint the family room. His estimate for this work was $565. He did this job after the closet doors. It took him and his wife about ten days to have this job completed. Once again, I immediately noticed that the paint color in the dinnette area did not match the color of the rest of the kitchen,and there were numerous patches of uneven drywall that he had painted on. He insisted that the paint color was the right one and that it was just the light that made it look different. Again, trusting Mr. Cauley's good faith, I paid him $565 on September 11. However, the next day I called him to let him know that I was not pleased with his work. He agreed to come back to retouch the interior walls and to match the paint color. Even after doing so there are still several spots of uneven paint in the interior walls.

I had to contact him several times to remind him that he needed to also re-do the closet doors. Every time he gave an excuse that he had to find a way to transport them to his workshop. Finally, on 10/5/11 he picked up the doors with the understanding that he would put a layer of clear coat on the 10 doors, and would fix the uneven stain patches on a couple of doors. Not having heard from him for several weeks, I called him on 10/21/11. He didn't call back until after I called him for a second time on 11/25/11. When I asked him about the status of the doors, he told me that due to weather he had not been able to work on them. I raised up the point that in the prior weeks we had had a lot of sunshine and only a few rainy days. He told me that he would bring them on Friday, 10/28/11. He never showed up. Instead, he left a voice a message telling me that he would call me on the following day to coordinate the delivery, which he never did. Due to my persistence calls, he finally delivered the doors on 10/31/11, leaving them in my garage while I was taking care of a business call.

With great disappointment, I realized that he doors were still wet, had thick layers of stain and no gloss. I can provide numerous that demonstrate the poor quality of his work. The doors have been ruined and look a lot worse than when he received them.