A Med Medical Staffing Group

We can not be responsible for the parts that consumers try to install themselves.  As we stated we will replace the part if it the new part is defective. Because the part was physical broken and shown to the customer, it was needed as was advised by technician. The range needs the part whether we fix the unit or not. Again we do not take back parts that were installed. We do give a one year warranty on parts that are defective.Thank you

Complaint: [redacted]
I am rejecting this response because:  My original request was to return the part for a refund.  Under the circumstances, I do not wish to work with American Home Service going forward.  I would like a credit issued to my charge account and if the company provides a prepaid mailer I will return the part or if they prefer they can pick it up at my home.  I would suggest the company state on their invoice their return/refund policy and review their customer service procedures.  I've spent an inordinate amount of time on this matter and really want to bring it to a close as soon as possible.
Regards,
[redacted]