A+ Medi Trans

Revdex.com spoke to business and the following was relayed: I believe this issue has been resolvedWe are currently transporting the dialysis patientsIf there is an issue there is a way to complain through [redacted]

In
defense of the complaint referenced above, I offer the following information. Firstly,
below is one paragraph from a page titled “Preschool Busing Information”, which
was approved by
[redacted] County Children, Youth and Families, the agency whom we contract with,
providing transportation...

 for the child in question. Children
should be ready to go 10 minutes before scheduled pick up time.  Please watch for the bus. They cannot
wait more than 3 minutes. Transporters have the right to adjust pickup and drop
off times as needed to
compensate for changes in routing.  Pick
up and drop off times are estimates only.  It is your
responsibility to be looking for the bus. This has been our policy for years and is
explained to parents/guardians when telephone calls are made. Secondly, the complainant claims she was
never told of the 6:42am pick up time.  I
am supplying our weekly route sheets for two weeks from July
17 through July 28.  As those sheets
show, we picked up the child in question on the following
times:      July 17    6:39      July 18    6:35      July 19    6:40     July 20     6:45     July 21    7:00 (as a courtesy, we
returned for child after leaving because no one originally came out)     July 24    6:38     July 25    6:39     July 26    6:42     July 27    6:42     July 28    No Show – Day of Complaint. The above times clearly shows that the
complainant was well aware of the scheduled pick up time of 6:42am.  In the past, the driver had called their
residence via telephone and the monitor had knocked on their door, before departing, but had received no
response on the day in question.  The
complainant was disgruntled  because they had been advised of their
tardiness and reminded of the importunateness of punctually of the bus routes.  I believe this explains why the monitor was
accused of speaking in an unprofessional  manner.  On the morning in question, the complainant
called our office three times, speaking first to our dispatcher, then to our manager of the school bus
division and lastly to our Administrator Office Manager.  She claimed we have horrible customer service, when in fact, she
was rude and did not accept our explanation. Lastly, there is no fraud involved, since we do not bill per
child, but per bus, per day, and other students on that route were transported. We strive to provide
safe, reliable, timely and courteous transportation and I believe our
reputation clearly shows that. Please feel free to
contact me, if you desire anything further. Regards, Eugene R. Director

[redacted] was scheduled for transportation as a plus one (one additional rider allowed). Plus one's are scheduled when the patient is traveling with a child , an adult, personal care assistant etc.   [redacted]'s trips were scheduled by [redacted] who is a broker for...

[redacted] Transportation.  [redacted] was requesting we pick up her plus one (additional rider) at a different location.  Her trip was scheduled as a round trip,  which is considered a 2 leg trip.  Her request would have changed the trip configuration to a 4 leg trip with the additional stops requested in order for her Mother to be picked up.  Our manager explained to [redacted] that we could accommodate the requested stops if [redacted] approved them. [redacted] was instructed to call [redacted] and explain the changes she was requesting and that we (A+ MediTrans) were waiting for the approval in order to render services.  Our staff was ready to assist [redacted] but she refused to call the Broker ([redacted]).  The Broker ([redacted]) also has a complaint resolution team on hand to take care of issues like this.  I encourage [redacted] to use the proper channels  to make her ridership experience more pleasant.  Thank you, A +MediTrans Staff

Revdex.com spoke to business and the following was relayed: I believe this issue has been resolved. We are currently transporting the dialysis patients. If there is an issue there is a way to complain through [redacted].