A Message From Pet Heaven

From: *** *** ***Date: Thu, Aug 4, at 11:AMSubject: Complaint ID *** * * *** *** *** ***To: ***Good morning ***,The business owner did finally contact me regarding the product I had paid forI informed
her that she will have hours to finish and send out product, or I will be expecting a full refundI assumed her finally contacting me was because you had sent notice to her yourselfThis seems to be not the caseHer claim for not responding to me for weeks was due to health issuesI had contacted her via her FB, which she had been posting on almost dailyHer excuse was unacceptable to me at that time. Product has been mailed out, no refund neededI do still want to see the complaint regarding her company postedIt has not been only myself with issuesAnother customer had to cancel payment on her credit card due to the business owners negligenceI myself had to cancel my bank card and have a new one issued.Thank you for all you have doneIt is greatly appreciated.Any questions, please feel free to contact me.*** ***

From: [redacted]Date: Thu, Aug 4, 2016 at 11:00 AMSubject: Complaint ID [redacted]To: [redacted]Good morning [redacted],The business owner did finally contact me regarding the product I had paid for. I informed...

her that she will have 24 hours to finish and send out product, or I will be expecting a full refund. I assumed her finally contacting me was because you had sent notice to her yourself. This seems to be not the case. Her claim for not responding to me for 2 weeks was due to health issues. I had contacted her via her FB, which she had been posting on almost daily. Her excuse was unacceptable to me at that time. Product has been mailed out, no refund needed. I do still want to see the complaint regarding her company posted. It has not been only myself with issues. Another customer had to cancel payment on her credit card due to the business owners negligence. I myself had to cancel my bank card and have a new one issued.Thank you for all you have done. It is greatly appreciated.Any questions, please feel free to contact me.[redacted]