A Mission for Michael

While in a mental health crisis, I was lured to this facility under false pretenses. Due to the nature of my trauma I expressed I could ONLY work with female clinicians and I was promised via phone call, text, and official documents from the facility that I would only have a female doctor. This was a bold face lie.
When I arrived, I was told I would be meeting with Dr. Geoffrey Phillips via video chat and that I could not meet with a female doctor or have a female clinician present. I had an extreme panic attack. Dr. Phillips refused treatment unless I "apologized for my behavior." A psychiatrist demanding an apology from a patient who had a panic attack is INSANE, cruel, and unprofessional. Furthermore, Dr. Phillips immediately signed discharge papers and alerted all staff to withhold any and all medication from me - medication that I desperately needed. Clinical director Jacqueline “Jacque” Hoagland enabled Dr. Phillips appalling behavior.
Furthermore, upon my arrival I was forced to sign contracts under duress and was not allowed to read them prior to signing (directly pressured by admissions coordinator Nathanial Montoya and indirectly by Dan Robinson - Lead Program Director and personal friend of Dr. Phillips).
An employee from A Mission for Michael who was witness to some of the events filed a complaint as a mandated reporter. She was asked to attend with Dan Robinson (AMFM Program Director), Jason Shipley (a program director), a program manager named Cara, and an HR representative
named Diana Rubi. In this meeting, she was belittled to the point of tears and her job was threatened because she had done the right thing to stand of for her patient. The AMFM culture is toxic and unsafe for any patient and many of the staff members. My short time at this facility cause irreparable harm to my mental health.

I was a client at AMFM towards the end of 2022 in Orange County, CA. Overall, it was a wonderful treatment center. However, after I had left, I discovered that staff had forgotten to file my disability claim on my behalf, which they had told me was going yo happen because I had no access to a phone or computer during my locked-down stay. They dropped the ball, and it cost me thousands of dollars because of their incompetence and I have tried to reach out and been completely ignored. It’s unbelievable. If you stay here, make sure you remind staff to finish your required paperwork because if you don’t, as I learned, it might not happen at all. I really enjoyed my time here so this was disappointing. I’m now late on bills because of this error. I just would like to be reached out to and apologized to, at the least. It’s incredibly upsetting that this happened.

I am attaching a release of information from [redacted] .Please let me know if I need to provide anything else.Sincerely, [redacted] ***

I am attaching a release of information from [redacted] Please let me know if I need to provide anything elseSincerely, [redacted] ***

Thank you for providing the Authorization for Release of Health Information apparently executed by [redacted] .? First, at no time did I, nor anyone else on behalf of A Mission for [redacted] , hereafter AMFM, ever tell anyone, let alone [redacted] ***, that AMFM is a primary psychiatric, secondary substance abuse facilityPlease reference the attached contract (Agreement for Payment for Treatment) signed by both [redacted] and [redacted] wherein it is clearly indicates that AMFM treats people who suffer from co-occurring disorders and/or have a dependency on alcohol and/or drugs.? Representatives from AMFM spoke to the hospital while [redacted] was there on several occasions [redacted] picked up and flew home [redacted] without telling anyone at AMFM.? [redacted] was admitted to AMFM on March 8, He left Against Medical Advice from the facility twice and was returned by Police Officers twiceAlthough requested, the police would not take [redacted] to the hospital for psychiatric stabilizationRather, our Psychiatrist, Dr [redacted] , committed [redacted] on March 11, for assessment, evaluation, crisis intervention and placement at [redacted] , Laguna BeachThe Application for Assessment Order is attached as well.? We were in contact with the social workers, the behavioral unit and [redacted] from March 11, - March 16, Our Program Director, [redacted] , visited [redacted] in person at [redacted] on March 16, Please see note from [redacted] : "1pm Program Director dropped off all personal belongings of [redacted] at MHLB including, medications, clothes and cigarettes as requested by MHLB and [redacted] had sent text message re same earlier [redacted] has been determined inappropriate for treatment at AMFM at this time due to his current high mental health acuity and his leaving treatment AMA twice while at AMFMTwice he was picked up by police while putting himself and others in ***ger by wandering on the freeway and twice crossing it on foot.? It is believed he is still in need of a higher level of careWe recommend treatment at [redacted] in Riverside or a similar environmentAfter at least two weeks of stabilization and compliance in taking medications, AMFM is willing to reassess him at that time for return to treatment here."Unbeknownst to AMFM, [redacted] picked up [redacted] and flew him home on March 17, This was only discovered by AMFM by my phone call to [redacted] on March 17, and via my conversation with [redacted] 's social workerShe let me know that [redacted] was gone.? As to [redacted] ***'s request for a refund, AMFM attempted to bill [redacted] 's insurance and all claims have been deniedThey are currently being sent back for reviewThe Agreement for Payment for Treatment is clear that any fees at the published rate for billing $per day, or $10,for the days that [redacted] was here are due and payable.? Although [redacted] paid $5,000, she also issued a check for $3,as additional payment toward the fees, which was returned to her as a good faith gestureAMFM, under the Agreement for Payment, is due more money, but we are not seeking that.? I presume this clarifies any misunderstanding that [redacted] previously had.?

Thank you for providing the Authorization for Release of Health Information apparently executed by [redacted] First, at no time did I, nor anyone else on behalf of A Mission for [redacted] , hereafter AMFM, ever tell anyone, let alone [redacted] ***, that AMFM is a primary psychiatric, secondary substance abuse facilityPlease reference the attached contract (Agreement for Payment for Treatment) signed by both [redacted] and [redacted] wherein it is clearly indicates that AMFM treats people who suffer from co-occurring disorders and/or have a dependency on alcohol and/or drugs Representatives from AMFM spoke to the hospital while [redacted] was there on several occasions [redacted] picked up and flew home [redacted] without telling anyone at AMFM [redacted] was admitted to AMFM on March 8, He left Against Medical Advice from the facility twice and was returned by Police Officers twiceAlthough requested, the police would not take [redacted] to the hospital for psychiatric stabilizationRather, our Psychiatrist, Dr [redacted] , committed [redacted] on March 11, for assessment, evaluation, crisis intervention and placement at [redacted] , Laguna BeachThe Application for Assessment Order is attached as well We were in contact with the social workers, the behavioral unit and [redacted] from March 11, - March 16, Our Program Director, [redacted] , visited [redacted] in person at [redacted] on March 16, Please see note from [redacted] : "1pm Program Director dropped off all personal belongings of [redacted] at MHLB including, medications, clothes and cigarettes as requested by MHLB and [redacted] *** [redacted] had sent text message re same earlier [redacted] has been determined inappropriate for treatment at AMFM at this time due to his current high mental health acuity and his leaving treatment AMA twice while at AMFMTwice he was picked up by police while putting himself and others in ***ger by wandering on the freeway and twice crossing it on foot It is believed he is still in need of a higher level of careWe recommend treatment at [redacted] in Riverside or a similar environmentAfter at least two weeks of stabilization and compliance in taking medications, AMFM is willing to reassess him at that time for return to treatment here." Unbeknownst to AMFM, [redacted] picked up [redacted] and flew him home on March 17, This was only discovered by AMFM by my phone call to [redacted] on March 17, and via my conversation with [redacted] 's social workerShe let me know that [redacted] was gone As to [redacted] ***'s request for a refund, AMFM attempted to bill [redacted] 's insurance and all claims have been deniedThey are currently being sent back for reviewThe Agreement for Payment for Treatment is clear that any fees at the published rate for billing $per day, or $10,for the days that [redacted] was here are due and payable Although [redacted] paid $5,000, she also issued a check for $3,as additional payment toward the fees, which was returned to her as a good faith gestureAMFM, under the Agreement for Payment, is due more money, but we are not seeking that I presume this clarifies any misunderstanding that [redacted] previously had