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A Moment Captured

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We are requesting a refund for the additional four 6 x 6" ($300) and three 8 x 8 ($450) wedding albums we purchased for the amount of $750 on July 30, 2012 from A Moment Captured. We believe we are owed this amount as a result of the following facts and circumstances: Upon receipt of the albums on February 20, 2013 we noticed the following: (1) One 8x8 album has two additional pages in the back, thus making the photos seem out of sequence. These two extra pages are already in previous pages of the album, therefore, they are repeated pages in the same album. (2) One 8x8 album is missing pages, thus making the photo sequence incomplete. (3) All the albums have a distorted and off-centered image on the front and back covers. The pictures printed out in the pages of the albums appear to have low resolution and lack contrast. (4) The Album Order Instructions form indicated an approximate delivery time of three to four months from the time the picture selections are provided; however, the albums were received six and a half months after order placement which far exceeds the expected delivery time.The printing of the albums was done with negligence. We rely on A Moment Captured to select quality sub-vendors and do not think it is fair for us to bear the costs due to the printer's negligence whether they are tangible or intangible.

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Address: 10777 Westheimer Suite 1100, Houston, Texas, United States, 77042


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