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A. Motortoys Limo Service, Inc.

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A. Motortoys Limo Service, Inc. Reviews (1)

I reserved a Limo from Motortoys for my wedding. The driver arrived on time to pick up the bridal party and take them for pictures at [redacted] forest. But from there on there were several delays which were not due to traffic but rather the driver's inability to maneuver the limo in [redacted] forest. I understand a [redacted] limo has a limited turning radius, but the problems the driver had handling the vehicle showed a lack of experience and/or preparation to do her job. The resulted delays forced us to modify our itinerary so the groom's party could not have our pictures taken at the scheduled location.Additionally, there were several functional issues with the limo itself. The stereo system did not work, so on a celebratory wedding day, we had no music. Also, the air conditioning system was not working in the passenger compartment (on a hot August day) so we were pretty hot. The driver was forced to keep the divider between driver and passenger compartment down so A/C could be pumped into the rear, but this wasn't really adequate.I emailed Motortoys and after not hearing back for a few days, I followed up with my complaint. The company President, Tom, replied back and was confrontational. First by trying to discredit my claim, followed by another excuse, and concluded by saying it its all irrelevant because the contract says they are not responsible for the issues we had. There was no apology or sense of understanding that a customer was dissatisfied.We spent a lot of money on our limo through Motortoys and its unfortunate that their service is this poor. I'd not recommend using Motortoys.

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Description: Limousine Service

Address: 10816 Millington Court, Suite 118, Cincinnati, Ohio, United States, 45242


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