A Mrazek Moving Systems

Initial Business Response / [redacted] (1000, 5, 2016/03/08) */ A-Mrazek Moving Systems received this move from a national account client of oursThe survey was performed prior to the move and the weight was estimated at poundsThis international shipment originated in the United Kingdom, with destination being StLouis, MOOur company was provided weight tickets from the freight forwarder, of them reflected pounds and one reflected poundsBecause of this discrepancy, which was out of A-Mrazek's control, we sent a representative to the customer's home, after delivery, to recreate the weight, so that the billing would be accurateWe then agreed that the weight was actually pounds, and adjusted the bill to reflect that weightThe total bill was for $12,The customer's employer paid for $8749.61, which left the balance of $the customer's responsibilityAs with any account of ours, they will agree to pay all or a portion of the moving charges, to which any balance would be the customer's responsibility and this is discussed up frontIn regards to providing a breakdown of all charges, that cannot be done on international moves as they are always lump sum bidsThe last communication we had with this customer was on July 14, 2015, to which we asked the customer what resolution she would be satisfied with, however, we have yet to receive a response back from herAt this time, the customer is responsible for the balance of $

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ United Van Lines, LLC ("United") searched its interstate shipping records and found no record of an interstate move for a customer with the last name of [redacted] I spoke to [redacted] at A-Mrazek Moving Systems, [redacted] Ave., Kirkwood, MO XXXXX, who has confirmed that A-Mrazek conducted this move on their own intrastate operating authorityPlease remove this complaint filed against United as "invalid" and transfer this complaint to A-Mrazek in MissouriThank you Final Business Response / [redacted] (1000, 9, 2016/01/05) */ In response to the consumer's complaint, we have reviewed the files from both relocation's with us, the first move taking place on February 18, and the second move taking place on September 14, The detailed inventories from the move on February 18, list preexisting damage on the items in question, which include the nightstand, bed frame and bed side tablesThese inventories were signed by the crew leader as well as the customerFurthermore, the detailed inventories from the move on September 14, list preexisting damage to these items as wellAgain, these inventories were signed by the crew leader and the customer While all documentation supports the claim denial, as a gesture of goodwill, our company has offered the customer $toward cosmetic repair for their furniture they are claimingWe have not received a response from the customer regarding this offer

Initial Business Response /* (1000, 5, 2015/06/30) */
In response to customer claims regarding his mattress and box springs, on June 23rd, *** *** our Claims Supervisor e-mailed Mr*** and told him as an act of good will, Certified *** will contact him to spot clean to areas
soiledWe confirmed with *** at *** she has left Mr*** messages with no return callWe even gave customer *** *** *** number so he had it(XXX)XXX-XXXX He also has not responded to our e-mail about cleaningHis reference to the headboard was to state a point because the only claim he has filed with us was the mattress and box springIn regards to a refund, he questioned *** *** about his refund on June 23rd, which *** forwarded to *** in our officeHe was due a $refund, and, *** e-mailed him on June 25th telling him it would be in our next check runAgain, no response to her e-mail about the refundWhile customer demands an apology, the fact is the mattress and box springs was written up as soiled, and, correctly denied by ***But, A-Mrazek acted in good faith and agreed to pay for spot cleaning to satisfy customer and he is not responding to have that taken care of

Initial Business Response /* (1000, 5, 2015/06/30) */
In response to customer claims regarding his mattress and box springs, on June 23rd, *** *** our Claims Supervisor e-mailed Mr*** and told him as an act of good will, Certified *** will contact him to spot clean to areas soiled
We confirmed with *** at *** she has left Mr*** messages with no return callWe even gave customer *** *** *** number so he had it(XXX)XXX-XXXX He also has not responded to our e-mail about cleaningHis reference to the headboard was to state a point because the only claim he has filed with us was the mattress and box springIn regards to a refund, he questioned *** *** about his refund on June 23rd, which *** forwarded to *** in our officeHe was due a $refund, and, *** e-mailed him on June 25th telling him it would be in our next check runAgain, no response to her e-mail about the refundWhile customer demands an apology, the fact is the mattress and box springs was written up as soiled, and, correctly denied by ***But, A-Mrazek acted in good faith and agreed to pay for spot cleaning to satisfy customer and he is not responding to have that taken care of

Initial Business Response /* (1000, 5, 2016/03/08) */
A-Mrazek Moving Systems received this move from a national account client of ours. The survey was performed prior to the move and the weight was estimated at 7800 pounds. This international shipment originated in the United Kingdom,...

with destination being St. Louis, MO. Our company was provided 3 weight tickets from the freight forwarder, 2 of them reflected 7800 pounds and one reflected 5850 pounds. Because of this discrepancy, which was out of A-Mrazek's control, we sent a representative to the customer's home, after delivery, to recreate the weight, so that the billing would be accurate. We then agreed that the weight was actually 5850 pounds, and adjusted the bill to reflect that weight. The total bill was for $12,621. The customer's employer paid for $8749.61, which left the balance of $3871.39 the customer's responsibility. As with any account of ours, they will agree to pay all or a portion of the moving charges, to which any balance would be the customer's responsibility and this is discussed up front. In regards to providing a breakdown of all charges, that cannot be done on international moves as they are always lump sum bids. The last communication we had with this customer was on July 14, 2015, to which we asked the customer what resolution she would be satisfied with, however, we have yet to receive a response back from her. At this time, the customer is responsible for the balance of $3871.39.

Initial Business Response /* (1000, 5, 2015/12/22) */
United Van Lines, LLC ("United") searched its interstate shipping records and found no record of an interstate move for a customer with the last name of [redacted]. I spoke to [redacted] at A-Mrazek Moving Systems, [redacted] Ave.,...

Kirkwood, MO XXXXX, who has confirmed that A-Mrazek conducted this move on their own intrastate operating authority. Please remove this complaint filed against United as "invalid" and transfer this complaint to A-Mrazek in Missouri. Thank you.
Final Business Response /* (1000, 9, 2016/01/05) */
In response to the consumer's complaint, we have reviewed the files from both relocation's with us, the first move taking place on February 18, 2015 and the second move taking place on September 14, 2015. The detailed inventories from the move on February 18, list preexisting damage on the items in question, which include the nightstand, bed frame and bed side tables. These inventories were signed by the crew leader as well as the customer. Furthermore, the detailed inventories from the move on September 14, list preexisting damage to these items as well. Again, these inventories were signed by the crew leader and the customer.
While all documentation supports the claim denial, as a gesture of goodwill, our company has offered the customer $250 toward cosmetic repair for their furniture they are claiming. We have not received a response from the customer regarding this offer.

Initial Business Response /* (1000, 5, 2015/12/22) */
United Van Lines, LLC ("United") searched its interstate shipping records and found no record of an interstate move for a customer with the last name of [redacted]. I spoke to [redacted] at A-Mrazek Moving Systems, [redacted] Ave., Kirkwood, MO...

XXXXX, who has confirmed that A-Mrazek conducted this move on their own intrastate operating authority. Please remove this complaint filed against United as "invalid" and transfer this complaint to A-Mrazek in Missouri. Thank you.
Final Business Response /* (1000, 9, 2016/01/05) */
In response to the consumer's complaint, we have reviewed the files from both relocation's with us, the first move taking place on February 18, 2015 and the second move taking place on September 14, 2015. The detailed inventories from the move on February 18, list preexisting damage on the items in question, which include the nightstand, bed frame and bed side tables. These inventories were signed by the crew leader as well as the customer. Furthermore, the detailed inventories from the move on September 14, list preexisting damage to these items as well. Again, these inventories were signed by the crew leader and the customer.
While all documentation supports the claim denial, as a gesture of goodwill, our company has offered the customer $250 toward cosmetic repair for their furniture they are claiming. We have not received a response from the customer regarding this offer.

Initial Business Response /* (1000, 5, 2016/03/08) */
A-Mrazek Moving Systems received this move from a national account client of ours. The survey was performed prior to the move and the weight was estimated at 7800 pounds. This international shipment originated in the United Kingdom, with...

destination being St. Louis, MO. Our company was provided 3 weight tickets from the freight forwarder, 2 of them reflected 7800 pounds and one reflected 5850 pounds. Because of this discrepancy, which was out of A-Mrazek's control, we sent a representative to the customer's home, after delivery, to recreate the weight, so that the billing would be accurate. We then agreed that the weight was actually 5850 pounds, and adjusted the bill to reflect that weight. The total bill was for $12,621. The customer's employer paid for $8749.61, which left the balance of $3871.39 the customer's responsibility. As with any account of ours, they will agree to pay all or a portion of the moving charges, to which any balance would be the customer's responsibility and this is discussed up front. In regards to providing a breakdown of all charges, that cannot be done on international moves as they are always lump sum bids. The last communication we had with this customer was on July 14, 2015, to which we asked the customer what resolution she would be satisfied with, however, we have yet to receive a response back from her. At this time, the customer is responsible for the balance of $3871.39.

Terrible communication. Horrible Experience