A & N Carting Reviews (1)
I rented a dumpster from this company May 28 th and it was delivered May 30th I was told I keep as long as I would like and just to call when it was full. I stayed in contact with the company to ensure that it was alright ot keep it and it was comfirmed to call when it was full. I paid them by / debit/credit card in full $309.00. It seems they kept my credit on file with out neither my permission nor informing that they will. On July 7th I called them to pick up the dumpster for my home on the 8th and they agreed. However on the 8th they never showed up. However they charged my account without my consent $125.00 before picking the dumpster up and weighing it. Normal business practice is to pay for the delivery of the said dumpster upon or before arrival and after the pick -up (upon weight confirmation) called the consumer for approval to charge if they are any overages. This company neither informed me that they were going to charge my card nor did they tell us of this business practice upfront, thus making an unauthorized charge on my card. On July 8th I called to question the purchase and to question this bad practice and I was treated unprofessionally. When I asked for the name of the representative the representative, refuse my request. Upon the third request the representative told me "My name [redacted]" I replied, “that’s the name of my bank” and he responded, "correct". The representative stated that this practice is to validate if my card is a good card. When I question that since the same card paid for delivery how they can use my card without my permission. The representative denied taking money from my account refuse to provide me with a name and hung up the phone. I called back and was given to someone by the name of bobby who stated, “I am not interested in your argument I just want to know where you are" I told him this entire staff is rude then he replied “rude?” then he proceeded to hang up the phone on me six times. On three occasions this representative / someone from the company pretended to be a human answering machine. Moreover ,My husband called and Mr. [redacted] told my husband that they put a hold and it is like going to the restaurant when I questioned them and told him this was bad business practice since they did not inform us of this policy he responded by saying, “ I am not talking to you” and hung up once again. Note this company is holding our funds have not picked up their dumpster as yet It appears that since my town has made a yearly contract with this company without consent it seems that bullying customers making rules along the way is their policy.