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A New Length Salon and Day Spa

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Reviews A New Length Salon and Day Spa

A New Length Salon and Day Spa Reviews (6)

• Dec 06, 2019

The business called and said that their policy for returns in posted at the front desk, and gift certificates are not able to be refundedThe gift certificate can be used for all services and the purhcase of items in the salonThey sell many scarfs and handbags on top of the salon services they provide to their customersAll of these things can be purchased with the gift certificate the customer has

I spoke with the business. The policy has been posted since 8/14/2012. The husband would have been beside the policy as he was purchasing the certificate. The policy is that a gift certificate cannot be refunded and the business will stick to the policy.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cannot use anything from their salon or anything which is stored in their salon.  I told this to the [redacted] and to the [redacted] when I spoke with them both previously.  My husband bought the certificate on May 9th.  I tried to return it just hours later and was unsuccesful.  Neither of us saw any sign about the inability to return a gift certificate, nor was any sign pointed out to us either when he originally made the purchase or when I tried to return it.  The manager told me that she couldn't do a refund and to call the owner the following Tuesday.  I called the owner and explained that I cannot use anything from their salon.  It is the salon's refusal to refund our money that caused me to contact the Revdex.com. This offer is no solution to the reason I cannot use the gift certificate.   
Regards,
[redacted]

The business called and said that their policy for returns in posted at the front desk, and gift certificates are not able to be refunded. The gift certificate can be used for all services and the purhcase of items in the salon. They sell many scarfs and handbags on top of the salon services they...

provide to their customers. All of these things can be purchased with the gift certificate the customer has.

Review: My husband bought a $100 gift certificate for me from the salon on May 9, 2014. Later that same day, I tried to return the certificate to get his money back because my severe allergies prevent me from being able to go to a salon. The salon refused to refund the gift certificate, even though we cannot use it for anything.Desired Settlement: I would like the $100 to be refunded since the gift certificate cannot be used.

Business

Response:

The business called and said that their policy for returns in posted at the front desk, and gift certificates are not able to be refunded. The gift certificate can be used for all services and the purhcase of items in the salon. They sell many scarfs and handbags on top of the salon services they provide to their customers. All of these things can be purchased with the gift certificate the customer has.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I cannot use anything from their salon or anything which is stored in their salon. I told this to the [redacted] and to the [redacted] when I spoke with them both previously. My husband bought the certificate on May 9th. I tried to return it just hours later and was unsuccesful. Neither of us saw any sign about the inability to return a gift certificate, nor was any sign pointed out to us either when he originally made the purchase or when I tried to return it. The manager told me that she couldn't do a refund and to call the owner the following Tuesday. I called the owner and explained that I cannot use anything from their salon. It is the salon's refusal to refund our money that caused me to contact the Revdex.com. This offer is no solution to the reason I cannot use the gift certificate.

Regards,

Business

Response:

I spoke with the business. The policy has been posted since 8/14/2012. The husband would have been beside the policy as he was purchasing the certificate. The policy is that a gift certificate cannot be refunded and the business will stick to the policy.

My husband bought a $100 gift certificate for me from the salon on May 9, 2014. Later that same day, I tried to return the certificate to get his money back because my severe allergies prevent me from being able to go to a salon. The salon refused to refund the gift certificate, even though we cannot use it for anything.

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Description: Beauty Salons, Beauty Salons (NAICS: 812112)

Address: 6078 Mechanicsville Tpke Ste 4, Mechanicsvlle, Virginia, United States, 23111-4703

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www.anewlength.com


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