A New Me

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is unsatisfactory to me The business sent a check for most of the costs of the tire replacementThey did not send money to reimburse me for the cost of mounting the tires.The business sent the remote door lock control that they said, months ago, was missingThey also sent keysThe keys cost me out of pocket since they were not programmedThe business said they would reimburse this cost, sixty dollars, but have not done soIt has been two weeks since I sent them the receipt for this out of pocket expense.The business continues to make promises and then not follow through.I continue to wait.I am still out of pocket for replacing the radio / defrost controls, which the dealer would have found defective had they performed a cursory inspection of the vehicleThis too indicates the poor quality of their work

I arrived at the dealership with a check from my selected lender - *** The salesperson ( [redacted] ***) asked if I would be interested in a loan brokered by Modesto Subaru if it was at a lower rate than *** I told her I would not be interested Twenty minutes later - [redacted] presented me with a written offer from [redacted] *** “I know you said you weren’t interested” she said, “but I thought you might like this offer at 1.9%) I subsequently accepted that offer I told Modesto Subaru in no uncertain terms - I was shopping for a car - not a loan They used my personal information without my permission to shop for loans In the end - I accepted the [redacted] loan (at a lower rate than ***) Modesto Subaru heard me refuse their financing - and decided they would shop around with my SS# nonetheless The fact that I accepted the [redacted] loan has no bearing on my complaint There are unique inquiries from that day on my credit report- all originating from Modesto Subaru Those inquiries caused a drop of almost points on my credit report (the reason I didn’t want to shop around for loans) Modesto Subaru needs to take these issues seriously and handle customer’s personal information and credit profiles with caution and respect I will attach the inquiries from my credit report below - [redacted]

Business states that they have been in contact directly with the customerAlthough the business was not given a fair opportunity to rectify the issues, the business has went ahead and reimbursed this customer for the costs incurred

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

On May 7, 2016 Mr. [redacted]. [redacted] engaged Modesto Subaru to purchase a New 2016 Subaru Outback. Mr. [redacted] completed a consumer credit statement as was required to purchase and finance a New 2016 Subaru Outback with Modesto Subaru. Modesto Subaru assigned the financing to Capital One Auto Finance...

on the terms agreed to by Mr. [redacted] at 1.9% for 60 months with no money down. Mr. [redacted] fully executed a Credit Statement and all related purchase paperwork to Finance, Register and complete the transaction as required by Capital One Auto Finance and the California Department of Motor Vehicles, taking delivery of his New 2016 Subaru Outback on May 7th. Mr. [redacted] received copies of all of these documents as part of the Finance Process at Modesto Subaru. Modesto Subaru processed the financial transaction subsequently to Capital One Auto Finance and documented Mr. [redacted] as the registered owner with the California Department of Motor Vehicles. If Mr. [redacted] requires, additional copies with his signature can be provided to him for review.

Revdex.com:
I have reviewed the...

response made by the business in reference to my concern, and find that this resolution is unsatisfactory to me.
 The business sent a check for most of the costs of the tire replacement. They did not send money to reimburse me for the cost of mounting the tires.The business sent the remote door lock control that they said, 3 months ago, was missing. They also sent 2 keys. The keys cost me out of pocket since they were not programmed. The business said they would reimburse this cost, sixty dollars, but have not done so. It has been two weeks since I sent them the receipt for this out of pocket expense.The business continues to make promises and then not follow through.I continue to wait.I am still out of pocket for replacing the radio / defrost controls, which the dealer would have found defective had they performed a cursory inspection of the vehicle. This too indicates the poor quality of their work.

I arrived at the dealership with a check from my selected lender - [redacted].  The salesperson ([redacted]) asked if I would be interested in a loan brokered by Modesto Subaru if it was at a lower rate than [redacted].  I told her I would not be interested.  Twenty minutes later - [redacted] presented me with a written offer from [redacted].  “I know you said you weren’t interested” she said, “but I thought you might like this offer at 1.9%).  I subsequently accepted that offer.    I told Modesto Subaru in no uncertain terms - I was shopping for a car - not a loan.  They used my personal information without my permission to shop for loans.  In the end - I accepted the [redacted] loan (at a lower rate than [redacted]).  Modesto Subaru heard me refuse their financing - and decided they would shop around with my SS# nonetheless.  The fact that I accepted the [redacted] loan has no bearing on my complaint.  There are 3 unique inquiries from that day on my credit report- all originating from Modesto Subaru.  Those inquiries caused a drop of almost 50 points on my credit report (the reason I didn’t want to shop around for loans).  Modesto Subaru needs to take these issues seriously and handle customer’s personal information and credit profiles with caution and respect.  I will attach the 3 inquiries from my credit report below.  -[redacted]

My name is [redacted] with Modesto Subaru.  I am emailing you in regards to Mr. [redacted] Dings formal complaint regarding Contract Dispute ID#[redacted].  I have tried reaching out to the customer several times with no response.  We have also sent out documents by fed x.  Tracking...

number [redacted].  We would like to resolve this issue as quickly as possible.  I can be reached at [redacted].Thank You,[redacted] Modesto Subaru