A New You Salon

Initial Business Response / [redacted] (1000, 6, 2017/07/12) */ The contract date for the window order was 9/26/with a lead time of approximately 6-weeksOn 11/7/16, weeks after the date of purchase, we spoke to to the customer to schedule an install date for the week of 11/14/or 11/21/The customer communicated to us that he wished to cancel the contract because he did not want to wait any longerSo on that day, 11/07/16, the customer told us he no longer wanted the windows We never told the customer that the windows had to be re orderedWe never re ordered the windowsThe windows came in the correct sizeOn 2/20/17, in an effort to accommodate the customer, we agreed to sell the windows on a cash and carry basis and at a reduced price that did not include installationWe gave the customer the measurements of each of the windowsWe wrote up a new contract with the customer on 2/20/and he came to our store and took delivery of the windowsThe customer is now stating that the windows are too small for the openingsLast month the customer called us and asked us if we would install the windowsWe told him we would need to write up a new contract at the original price minus what he paid for the windows as there would be an installation chargewe have not heard back from the customer We believe our company has acted in good faith in an effort to resolve this matter

Initial Business Response /* (1000, 5, 2017/09/19) */
We apologize for dropping the ball on thisThe screen has been ordered and should be here in 2-weeks at which time we will come to the house and install the screen

Initial Business Response /* (1000, 6, 2017/07/12) */
The contract date for the window order was 9/26/with a lead time of approximately 6-weeksOn 11/7/16, weeks after the date of purchase, we spoke to to the customer to schedule an install date for the week of 11/14/or 11/21/The
customer communicated to us that he wished to cancel the contract because he did not want to wait any longerSo on that day, 11/07/16, the customer told us he no longer wanted the windows
We never told the customer that the windows had to be re orderedWe never re ordered the windowsThe windows came in the correct sizeOn 2/20/17, in an effort to accommodate the customer, we agreed to sell the windows on a cash and carry basis and at a reduced price that did not include installationWe gave the customer the measurements of each of the windowsWe wrote up a new contract with the customer on 2/20/and he came to our store and took delivery of the windowsThe customer is now stating that the windows are too small for the openingsLast month the customer called us and asked us if we would install the windowsWe told him we would need to write up a new contract at the original price minus what he paid for the windows as there would be an installation chargewe have not heard back from the customer We believe our company has acted in good faith in an effort to resolve this matter

Initial Business Response /* (1000, 5, 2017/09/19) */
We brought the window out to her last weekWe apologize for the delay
Initial Consumer Rebuttal /* (2000, 7, 2017/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/30) */
Contact Name and Title: Randy *** Co-Owner
Contact Email: ***@windowworldinc.com
The screen we need to bring our to our customer came in the wrong size from the factoryWe apologized to our customer and re ordered the screenThe new
screen should be here in the next to daysWe let our customer know we will call her when it comes inAgain, we are sorry for the delay
OFFER:
Bring the screen out as soon as it comes in
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been given this same excuse twice already I won't be able to say this is resolved until the screen has been installed When to days passes I'm always told that products don't come in that quickly and I have to wait longer
Final Business Response /* (4000, 9, 2015/11/10) */
Contact Name and Title: Randy *** Co-Owner
The screen came in for our customer and we installed it today
OFFER:
The screen came in for our customer and we installed it today
Final Consumer Response /* (2000, 11, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)