The timeframe was due to additional damage (supplement) and also damaged parts from vendor [redacted] is correct in that I did not inform him before he called usI did after a discussion with [redacted] call him everyday with updatesAlthough not a excuse but we were trying a new office person that did not work out and demanded a lot of my timeAs I had said before this was our problem not his and I discussed this with [redacted] and talked to him everydayAt the end [redacted] and I shook hands and he thanked us for the repairs and the communication at the endI did apologized for my error and if there were any other problems to please call meWe have a A+ rating but sometimes things happen and need to be fixed and areWe value our customers input good or bad and react quickly to any issuesIf there are any other concerns [redacted] can call me directly [redacted]
As stated prior we honor our lifetime warranty and will address any issues if the car is returned to usI apologize that this car had to be rushed out without our quality check, but the customer wanted it returned while she waitedThe delay was due to the insurance company as stated prior
Complaint: [redacted] I am rejecting this response because:There is proof that AOk did NOT properly repair my vehicleThe select service shop that my car is at had to fix items on my car due to the incompetence of AOkNot only was there a great delay in having my car fixed in a timely manner, the "repairs" done werr not done correctlyAnd again the delay was not due to my insuranceAOk billed my insurance for brand new parts and instead put after market non-Honda parts on my car, and there were leaks that caused water to settle in my trunkAgain the select service shop has proved this, which proves the incompetence of AOk Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We never tell a customer were the car is at out of respect to our vendors who do not know the whole storyThis common in this industryThe car was at [redacted] Auto Service on ArcherShe did not want us to do any more work on this car no matter what the problem wasThis was the reason why she was not given the informationWe paid more for the alignments than [redacted] paid (we paid $they paid us $85) as far as the leaks we would be more than happy to take care of this problem under her lifetime warrantyWe would like to fix this as soon as possible
Complaint: [redacted] I am rejecting this response because:The delays were not a result of my insurance, [redacted] ***All they did was follow their protocolOn Monday April I went down to AOk's shop to ask for the invoices and as stated received responsesFirst I was told okay I will get it togetherThen I was told he needed to go through bookkeeping, and finally I was told he needed to speak to ownshipI asked to speak to the owner multiple times and was given a run around about why I could not speak to himAfter AOk failed to hand over copies of the invoices, I decided with my dad that I no longer wanted AOk to complete the final repairs that needed to be done on my carAfter much discussion and back and forth with [redacted] ***, ***, the manager agreed to put my original axle back in the car and remove the comprised axle AOk boughtI was to pay them for their work done the next day and have my car ready to be towed to a trusted body shopHowever this did not happen and on Tuesday April another axle that AOk had ordered for my car arrived and they never put my original axle on the car because they claimed it was thrown awayAt that point I had no choice but to let them put the new ordered rear axle in my vehicleHowever, [redacted] had agreed to let me take the car to a trusted body shop in order to have the car inspectedIt is now Saturday April and I have learned from the trusted body shop that there are multiple issues with the "repairs" AOk completed on my vehicleOn the inside of my car on the right rear side, the headliner is cracked, there were leaks in my car as a result of the car not being properly sealed, there are after market parts that are not even Honda parts on my car when they charged my insurance for brand new partsThey also did not properly spray my car with the paint and the trusted body shop found that the paint was grainy and needed to be buffed properlyAnd finally the hatch of my car is not properly aligned with the rear quarter panel and my right rear door is also not properly aligned with the hatchAOk has cheated my insurance of their money, and have cost me much inconvenience and time away from workThey did not properly repair my Honda and now as a result the trusted body shop needs to file a counter claim in order for my car to be properly repairedAlso, after leaving AOk with my car I asked to see the results of the alignement to prove the axle they put in my car was legitimate and AOk failed to provide the resultsThe trusted body shop had my car sent for an alignment and my car did not pass the alignment and fortunately they were able to proplet align car even though it was off in placesAgain, AOk did not properly repair my car, they lied to me multiple times, refused to provide invoices and alignment results, refused to allow me to speak to the owner, and have cost me peace of mind that my car is safe to drive, cost me inconvenience, and cost me time away from work I trust that the Revdex.com will take my concerns very seriously and hold AOk au***otive accountable for their wrong doing and lies to me and my insurance, [redacted] *** Sincerely, [redacted]
The timeframe was due to additional damage (supplement) and also damaged parts from vendor [redacted] is correct in that I did not inform him before he called usI did after a discussion with [redacted] call him everyday with updatesAlthough not a excuse but we were trying a new office person that did not work out and demanded a lot of my timeAs I had said before this was our problem not his and I discussed this with [redacted] and talked to him everydayAt the end [redacted] and I shook hands and he thanked us for the repairs and the communication at the endI did apologized for my error and if there were any other problems to please call meWe have a A+ rating but sometimes things happen and need to be fixed and areWe value our customers input good or bad and react quickly to any issuesIf there are any other concerns [redacted] can call me directly [redacted]
As stated prior we honor our lifetime warranty and will address any issues if the car is returned to usI apologize that this car had to be rushed out without our quality check, but the customer wanted it returned while she waitedThe delay was due to the insurance company as stated prior
Complaint: [redacted] I am rejecting this response because:There is proof that AOk did NOT properly repair my vehicleThe select service shop that my car is at had to fix items on my car due to the incompetence of AOkNot only was there a great delay in having my car fixed in a timely manner, the "repairs" done werr not done correctlyAnd again the delay was not due to my insuranceAOk billed my insurance for brand new parts and instead put after market non-Honda parts on my car, and there were leaks that caused water to settle in my trunkAgain the select service shop has proved this, which proves the incompetence of AOk Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We never tell a customer were the car is at out of respect to our vendors who do not know the whole storyThis common in this industryThe car was at [redacted] Auto Service on ArcherShe did not want us to do any more work on this car no matter what the problem wasThis was the reason why she was not given the informationWe paid more for the alignments than [redacted] paid (we paid $they paid us $85) as far as the leaks we would be more than happy to take care of this problem under her lifetime warrantyWe would like to fix this as soon as possible
Complaint: [redacted] I am rejecting this response because:The delays were not a result of my insurance, [redacted] ***All they did was follow their protocolOn Monday April I went down to AOk's shop to ask for the invoices and as stated received responsesFirst I was told okay I will get it togetherThen I was told he needed to go through bookkeeping, and finally I was told he needed to speak to ownshipI asked to speak to the owner multiple times and was given a run around about why I could not speak to himAfter AOk failed to hand over copies of the invoices, I decided with my dad that I no longer wanted AOk to complete the final repairs that needed to be done on my carAfter much discussion and back and forth with [redacted] ***, ***, the manager agreed to put my original axle back in the car and remove the comprised axle AOk boughtI was to pay them for their work done the next day and have my car ready to be towed to a trusted body shopHowever this did not happen and on Tuesday April another axle that AOk had ordered for my car arrived and they never put my original axle on the car because they claimed it was thrown awayAt that point I had no choice but to let them put the new ordered rear axle in my vehicleHowever, [redacted] had agreed to let me take the car to a trusted body shop in order to have the car inspectedIt is now Saturday April and I have learned from the trusted body shop that there are multiple issues with the "repairs" AOk completed on my vehicleOn the inside of my car on the right rear side, the headliner is cracked, there were leaks in my car as a result of the car not being properly sealed, there are after market parts that are not even Honda parts on my car when they charged my insurance for brand new partsThey also did not properly spray my car with the paint and the trusted body shop found that the paint was grainy and needed to be buffed properlyAnd finally the hatch of my car is not properly aligned with the rear quarter panel and my right rear door is also not properly aligned with the hatchAOk has cheated my insurance of their money, and have cost me much inconvenience and time away from workThey did not properly repair my Honda and now as a result the trusted body shop needs to file a counter claim in order for my car to be properly repairedAlso, after leaving AOk with my car I asked to see the results of the alignement to prove the axle they put in my car was legitimate and AOk failed to provide the resultsThe trusted body shop had my car sent for an alignment and my car did not pass the alignment and fortunately they were able to proplet align car even though it was off in placesAgain, AOk did not properly repair my car, they lied to me multiple times, refused to provide invoices and alignment results, refused to allow me to speak to the owner, and have cost me peace of mind that my car is safe to drive, cost me inconvenience, and cost me time away from work I trust that the Revdex.com will take my concerns very seriously and hold AOk au***otive accountable for their wrong doing and lies to me and my insurance, [redacted] *** Sincerely, [redacted]