A-OK Construction LLC

Homeowner requested refund of $In beginning of March of Please see copy of check that was sent on and was cashedThis is not an issue from OctoberWe just received an email from homeowner yesterday (see attached) requesting a different amountThomas Skinner has not been with us since 1.1-Homeowner nor MrSkinner told us gutters needed to be done on propertyAlso the homeowner did not give us a chance to do the gutters nor did they cancel the contractThey are obligated under our contract to have AOK do the guttersThey called us after they had someone else do themI am waiting for a response from our attorneyWe will handle this issue by the end of next weekHowever in the mean while this is not a valid complaint being they posted a complaint before requesting payment from usPlease removeWe have never held on to funds that do not belong to usThank you

Complaint: ***
I am rejecting this response because:A) AOK returned the $803.16 ACV amount of the guttersThis reflects their acceptance of our refusal to commit to them for the gutter workWhen they agreed to return that amount they should have returned the depreciated amount as well.B) I left voice messages with the office and owner on 3/23/16, 3/24/16, and 3/25/regarding this matter.C) Their agent, Thomas Skinner, acted on their behalf and as my main point of contact for this projectIt took several calls and text messages to this person over September to November of 2015 to even get my roof work completedOnce the roof was completed in December 2015, we were pursued for immediate payment and had to hand deliver a check to AOK's office in Wheat Ridge in December After that, Thomas went dark, calls and messages were not returnedAOK's lack of oversight on their projects displays amateur business practicesThey should have visibility into every project their agents commit tooThey didn't even know I was waiting for them to complete my gutter work for months (December to March 2016)Until I reached out to them for a refund, I was summarily ignored. I was told the paperwork for my project was lying in a stack of Thomas Skinner's work that they were ignoring for some reason. Furthermore, their defensiveness when confronted with these critiques portrays a systemic issue of denial and delusional practices that enable their agents to take advantage of them and their customers.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/29) */
First, We apologize for the customer service on our endUnfortunately, Ms.*** was calling the wrong numberLast week, I, ***, contacted her myself and gave her the numbers she should be calling therefore the customer service issue has
been resolvedWe were not aware that the roofers blocked their garage, had I known I would've had vehicles movedAgain, I apologize
The roofers:
They did steal beer and make a few mistakes, they have since been fired and we hired a different crew to finish the job*** met with Ms*** today and explained to her that most of her damage is not from us but a pre-existent issueWe know she is very upset and we will do our best to help herThis is a retail job and we now have to submit most of her damage to the insurance companyThis is a lengthy processIn the mean while her roof will be repaired and pass code and Ms*** knows who to contactIf there are damages from us we will cover them and *** explained thatIf you need proof stating her damages were pre-existent please let me know and we will provide all documentationAll of our work is under warranty and we will fix itWe are not denying anything or avoiding the job
Initial Consumer Rebuttal /* (3000, 8, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the only phone number we were given was the one on the contract that was given to us by the original salesmanThe job was started on a Sat with no permitPermit issued and dated after the factI have a log of every time we called AOKWe tried the number on the contract multiple times over the weekendThere is damage from a previous leak, but insurance is not covering the roof or the fact that it was not done to code, and the roofers just covered the bad partThe flat top roof over the family room still leaks in multiple spots which has nothing to do with the work to be done on the spot over the kitchenThe roof was supposed to be built up for better drainageIf it had been done right the first time I would not be six weeks into this into a roofing job that still leaksApparently my time is not important
I am willing to work with *** at this point, but am not willing to close this case yet
It still seems that he is trying to push the blame onto everyone elseThe job was hurried and not done correctly to start with
Final Business Response /* (4000, 14, 2015/12/11) */
This is *** with A-OK ConstructionWork has been complete and meets county building codesHomeowner contacted us for a roof repair and we gladly went out there to make the necessary repairsWhile we were out there, the homeowner noticed a divet in their roofAfter inspecting the divet I noticed that their roof was not structurally soundWe gave a verbal estimate to make the necessary repairs that had nothing to do with our roofing contract which we installedThe homeowner did not accept the A-OK verbal bid and went with another companyA-Ok proceeded to contact the insurance company to see if they cover additional damages on their home so no money would come out of pocket from the homeowner.We then met with the insurance inspector and they denied the claim as far structural damage and approved detach and reset of cabinetryHowever the homeowner also contracted this out to another contractor after A-OK did all the foot workWe have went above and beyond to meet their expectations and fixed all needed repairsThe knotty wood which had nails going through it, was not from A-OK's roof installWe applied a peel and stick roof material which doesn't require nailsDo too further inspection, A-OK found that the old roofing material was a shingle roof that a previous roofer installed with 4'8' sheet decking installed on top of the shinglesDue too many leaks that the homeowners home inquired over the years damage of the truss system occurred and sagged the roof to a pitchThis compressed the old shingle roof that was installed with nails to be closer to their ceiling During tear off and installation of the new roof, several guys were walking on roof to perform their duties, I believe the leak and pitch to the roof added extra weight to their roof pressing their old shingles down with nails that was beyond our scope of work and contractA-OK had no idea that the roof had water damage structurally until we inspected it for the homeowner at no additional costThis required tearing off a portion of the roof that cost $out of A-OK's pocket that had nothing to do with A-OK's repairAlso A-OK agreed to replace the drywall in the homeowners kitchen that was due to an old leak at no additional cost to make the homeowner happyWe also took over $off their billAgain we went above and beyond to make these homeowners happyI need payment in full today before taking further action to be sure we are paid

We will be refunding customer by the end of July 2016. Thank You.

Homeowner requested refund of $803.16 In beginning of March of 2016. Please see copy of check that was sent on 3.11.16 and was cashed. This is not an issue from October. We just received an email from homeowner yesterday 3.30.16 (see attached) requesting a different amount. Thomas Skinner has not...

been with us since 1.1-16. Homeowner nor Mr. Skinner told us gutters needed to be done on property. Also the homeowner did not give us a chance to do the gutters nor did they cancel the contract. They are obligated under our contract to have AOK do the gutters. They called us after they had someone else do them. I am waiting for a response from our attorney. We will handle this issue by the end of next week. However in the mean while this is not a valid complaint being they posted a complaint before requesting payment from us. Please remove. We have never held on to funds that do not belong to us. Thank you.

Revdex.com:
I would like to reject the offer of Mediation for complaint ID [redacted]. If AOK doesn't return our money by 4/8/16, we will be pursuing litigation in small claims court.
Regards,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/01) */
Sorry for the inconvenience. This is something the sales rep is at fault for and is why he is no longer with us. She is asking for $500 more then what had been collected and we agreed. Therefore we will mail her a check within the next 2 weeks....

We sent her first request which was sent to us on 9/22/25 to our book keeper. We told her she would be reimbursed and were happy to pay interest being our company is at fault. I can send a copy of the check to you once we mail it to Ms. [redacted]. We are not corrupt in any way. It was a mistake that we tried to resolve with the customer however she insisted we reimburse her. We do not collect money without the intent to begin the job. And yes scheduling can sometimes be out 6 weeks in the roofing industry.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There is no reason that I have to wait two weeks for a check. They have already been living on my money for three and a half months. I want the check immediately. And they have been lying for the same length of time.