A OK Sanitation

After conducting final closeout back in July 2013 with company, in June 2015 company sent email stating they were billing me for additional services (2 years later). Requested company provide documents to show reason for billing. When I contacted customer service to resolve they could not provide me with documentation and became very rude stating "I just have to pay the fee". Company has failed to reply to multiple inquiries, return emails, and since has continued to attempt to bill $5.00 per month additional late fee totaling $37.00. Customer ID# [redacted] /////Desired SettlementCompany will have to provide documentation stating reason for charges and reasons for attempting to charge 2 years later written justification on original services to include justification for extremely poor customer service. /////

HI. my name is [redacted] , I'm wanting to file a complaint on a sanitation service, A.k.o. Sanitation at 1263 Fayetteville Rd, RAEFORD NC XXXXX, website is www.ako. Sanitation. Com. Phone numberXXX-XXX-XXXX , this company had promise us that they would pick up our trash twice a week at 46$ in the pass they have fail to keep their word our trash has sit out for two week straight. I call and they did not give any reason as to why the fail to pick it up then, now on last Monday they did the same thing they never picked up our trash again it's been sitting since last Monday we had no chose but to get another company. And this new company had to take their trash, they refuse to pick up their trash can,it's been sitting here for two weeks again. I have made several exempts to call they answer one time promising to pick it up on Wednesday but today it is the the 9th of May 2014. I need to file this complaint because they fails to reimburse us for the month of june 2014 and may 2014. Please I need your help ASAP! My name is [redacted], [redacted], [redacted] NC, XXXXX. Phone XXX-XXX-XXXXhome [redacted]-XXX- XXXX we want our full payment for both months and them to get their can off our property. Please feel free to contact me anytime, thank you for your help bless you.Desired Settlementwe want our full payment for both months and them to get their can off our property.

Poor customer service, rude ownerWe have had trash service with A OK Sanitation for about a year. When we started the service we opted to do the twice a week service. We also had a gray trash can of our own and discussed with the owner, [redacted] (I think that is how you spell her name), if it was ok for us to also place this can out at the curb if we had extra trash. She explained that normally they do not pick up other peoples cans but that it was not a problem, they would go ahead and empty it when placed out. We very rarely used the twice a week service, matter of fact, we normally only set trash out maybe once a month. We decided to drop down to the once a week service. They had been picking up the gray trash can without any problem. Then all of a sudden they stopped. We contacted the office and spoke with the owner again and she apologized and agreed to continue to empty that can. Two weeks ago, we had a birthday party that generated more trash than we normally have, as I said earlier we normally only put out our trash once a month. They emptied their can but did not take the gray can. We called the office again. I spoke this time with a lady that answered the phone and explained the situation and the agreement with the owner. She took my number and said she would call me back. Later that day, [redacted], the owner, called back. She was very rude and stated that she will not pick up the gray trash can and that I needed to go to a twice a week pickup. After speaking with her about our previous agreement she continued to be extremely rude. I explained that this was a very rare thing to have so much trash and that it was not a problem in the past with our agreement to pick up the gray can and she continued to be extremely rude and told me again to go to twice a week service. Again, we only put out trash once a month. We had been paid up through the end of the month but after her complete unprofessionalism I asked her to please stop my service. She again was very rude and I explained that I pay for trash service at which point she stated that I pay for more than that. When I asked what else I pay for she stated that I pay to be able to speak to her. Wow I did not know you had to pay to speak with someone that you pay for a service. I asked her to please pick up her can and discontinue my service. Two weeks later, the can is still sitting there. We have called on a couple of occasions and politely asked for them to pick up their can as it is an eye sore sitting at the street. We have a fenced yard that the gate is always closed so taking it up to the house for them to pick up is not an option. I was told each time they would come and pick it up. Today I call, the receptionist answers the phone, I again ask them to pick up their can. She apologies, states my name, and says they will pick it up. I hear [redacted], the owner in the background, she asks if she can put me on hold. She places me on hold and [redacted] picks up the phone, states my name says thank you and hangs up on me. Their trash can needs to be picked up as requested.A very unprofessional company ran by an very unprofessional owner. This is how she treats her customers who pay for her trash service (oh and let us not forget that you pay for the privilege to talk to her). I am an active duty Soldier with over 23 years and WOW is all I have. I DO NOT recommend using this company unless you want to be treated like TRASH. Desired SettlementTrash can picked up and no further contact by this company