A Okay Auto Glass, LLC

BEWARE!!! TERRIBLE INSTALLATION! NO COMMUNICATION! I recently purchased a car that had a cracked windshieldI hired A Okay to come out to my garage and replace the windshield so that I could get the car inspected and road worthyWhen I went to pick up the car to take it for inspection I immediately noticed a HUGE GOUGE in my hood and fender's paintDime sized, and it was down to the bare metal! The reason I immediately noticed this was because two days prior I had the car completely compounded and polishedThe paint looked MAGNIFICENT for a year old carI had even taken pictures of everything after the detail was doneAfter finding the gouges in the paint, I immediately called A okay's office to make a claim with themI spoke with the woman who I had made the appointment with, her response was "we don't use power tools, and I sent Carlos (the owner) to do the install and I know his work"I feel like I was very calm and patient with her in explaining what had happened, after all, mistakes are made and I work in retail myself so I totally understand thisBut the mistake was not mine, and I fully expected for them to either refund my money or pay for the damages to be repairedI immediately emailed her the pictures of the fender and hood before and after the windshield installationTwo days later, I still had not received any response by phone or emailSo I called back inSpoke with another man in the office this timeHe said Carlos hadn't had a warranty claim in yearsMAYBE THAT'S BECAUSE WHEN SOMEONE CALLS IN WITH A CLAIM YOU NEVER RESPOND!? So now it's been a full week and a day since the installation, I have a car with gouges in the paint, pictures as evidence that it wasn't that way before his installation and I still haven't heard a response from the owner or anyone else at the companyI'm going to make the suggestion that Carlos change the name of the company from A Okay Auto Glass to "Less than Mediocre Auto Glass"I will be reporting to the Revdex.com and will be looking into taking this to a small claims court for the cost of repairs to the hood and fender

BEWARE!!! TERRIBLE INSTALLATION! NO COMMUNICATION!
I recently purchased a car that had a cracked windshield. I hired A Okay to come out to my garage and replace the windshield so that I could get the car inspected and road worthy. When I went to pick up the car to take it for inspection I immediately noticed a HUGE GOUGE in my hood and fender's paint. Dime sized, and it was down to the bare metal! The reason I immediately noticed this was because two days prior I had the car completely compounded and polished. The paint looked MAGNIFICENT for a 15 year old car. I had even taken pictures of everything after the detail was done.
After finding the gouges in the paint, I immediately called A okay's office to make a claim with them. I spoke with the woman who I had made the appointment with, her response was "we don't use power tools, and I sent Carlos (the owner) to do the install and I know his work". I feel like I was very calm and patient with her in explaining what had happened, after all, mistakes are made and I work in retail myself so I totally understand this. But the mistake was not mine, and I fully expected for them to either refund my money or pay for the damages to be repaired. I immediately emailed her the pictures of the fender and hood before and after the windshield installation. Two days later, I still had not received any response by phone or email. So I called back in. Spoke with another man in the office this time. He said Carlos hadn't had a warranty claim in 13 years. MAYBE THAT'S BECAUSE WHEN SOMEONE CALLS IN WITH A CLAIM YOU NEVER RESPOND!?
So now it's been a full week and a day since the installation, I have a car with gouges in the paint, pictures as evidence that it wasn't that way before his installation and I still haven't heard a response from the owner or anyone else at the company. I'm going to make the suggestion that Carlos change the name of the company from A Okay Auto Glass to "Less than Mediocre Auto Glass". I will be reporting to the Revdex.com and will be looking into taking this to a small claims court for the cost of repairs to the hood and fender.

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