A-Omega Fence Company

Complaint: [redacted] I am rejecting this response because:I strongly disagree with the company response, because I never saw any one from the company at my home, was never able to communicate directly with someone or show them any of my concerns, so I don't believe they came to my home If they did come I would show them how the posts are leaning, because the posts are not straight and it makes the panels sagThe posts are not warped just not installed straightAlso there are numerous nails that have come out from the panelsI have seen many wood fences around my neighborhood and they don't seem to warp immediately after installation or many years later for that matter, the same goes for wood decks, they seem fine as well made out of wood! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am very interested to hear what the Company has to say and how they intend to fix the problem Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I strongly disagree with the company response, because I never saw any one from the company at my home, was never able to communicate directly with someone or show them any of my concerns, so I don't believe they came to my home If they did come I would show them how the posts are leaning, because the posts are not straight and it makes the panels sagThe posts are not warped just not installed straightAlso there are numerous nails that have come out from the panelsI have seen many wood fences around my neighborhood and they don't seem to warp immediately after installation or many years later for that matter, the same goes for wood decks, they seem fine as well made out of wood! Regards, [redacted]

We called the customer times and left a message all times with the daytime telephone number that was given of our foreman Joe is the person that called If there is another number we can contact her that she will receive we can call her on that We called [redacted] on Feb 29th around 12:pm, again on March 4th at 12:pm and on March at 4pm

Complaint: [redacted] I am rejecting this response because: In reference to my complaint against A-Omega Fence Company, the last correspondence I received on February 25, 2016, was that someone from the company was going to personally contact me within the week to set up a time to come out to my house and address the problem with the fence that A-Omega installed improperly No one from the company has contacted me or has been to my house to look at the fenceOnce again this company has misrepresented itself with promises they have no intention of keeping How a company can continue to operate with absolutely no regard for their customers, take their money and not be held accountable should not be allowed to operate a business at all Thank You, [redacted] Regards, [redacted]

We called the daytime number that is in the complaint filed. Now that we have a cell number someone from our office will call to set up a time and day for us to meet with the customer

The owner of the company Al, told the customer he would pay for the gate to be fixed. The customer was just to go pick up the gate

We have a person that is going to call Mrs*** personally to set up a day and time to meet her at the property. Within the next week she will be getting a call, we will come out to address the problems, weather permitting.
Thank you

Complaint: ***
I am rejecting this response because: My home phone number is ***, with an answering machine and my address is still *** *** *** in *** ***My cell is ***Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
In reference to my complaint against A-Omega Fence Company, the last correspondence I received on February 25, 2016, was that someone from the company was going to personally contact me within the week to set up a time to come out to my house and address the problem with the fence that A-Omega installed improperly No one from the company has contacted me or has been to my house to look at the fenceOnce again this company has misrepresented itself with promises they have no intention of keeping. How a company can continue to operate with absolutely no regard for their customers, take their money and not be held accountable should not be allowed to operate a business at all Thank You, *** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
When I went to pick the gate up the supplier would not release the gate until it was paidSupplier said they knew nothing about Al paying for the repair
Regards,
*** ***

Complaint: ***
I am rejecting this response because:When I went to pick the gate up the supplier would not release the gate until it was paidSupplier said they knew nothing about Al paying for the repair
Regards,
*** ***

Complaint: ***
I am rejecting this response because: My home phone number is ***, with an answering machine and my address is still *** *** *** in *** ***My cell is ***.Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:I strongly disagree with the company response, because I never saw any one from the company at my home, was never able to communicate directly with someone or show them any of my concerns, so I don't believe they came to my home.  If they did come I would show them how the posts are leaning, because the posts are not straight and it makes the panels sag. The posts are not warped just not installed straight. Also there are numerous nails that have come out from the panels. I have seen many wood fences around my neighborhood and they don't seem to warp immediately after installation or many years later for that matter, the same goes for wood decks, they seem fine as well made out of wood!
 
Regards,
[redacted]

The labor and installation for this job was done the correct way.  We do have a 3 year warranty on the labor only,  there is no warranty on the material because it is wood. The company that makes the material doesn't even have warranties on the wood.  Wood tends to crack and warp...

too often  therefore there are no warranties.   As for this job, the sections are not sagging they are warped.  We had 2 people from our company go out to the job to check it and both agree the installation is perfect the material is warped and cracked due to weather.

Complaint: [redacted]
I am rejecting this response because:
I strongly disagree with the company response, because I never saw any one from the company at my home, was never able to communicate directly with someone or show them any of my concerns, so I don't believe they came to my home.  If they did come I would show them how the posts are leaning, because the posts are not straight and it makes the panels sag. The posts are not warped just not installed straight. Also there are numerous nails that have come out from the panels. I have seen many wood fences around my neighborhood and they don't seem to warp immediately after installation or many years later for that matter, the same goes for wood decks, they seem fine as well made out of wood!
 
Regards,
[redacted]

We apologize for the customer having to pay.  Our supplier was suppose to give her the gate and charge us.  We will have a check in the mail in the next few days for $133.00.

Complaint: [redacted]
I am rejecting this response because:
In reference to my complaint against A-Omega Fence Company, the last correspondence I received on February 25, 2016, was that someone from the  company was going to personally contact me within the week to set up a  time to come out to my house and address the problem with the fence  that A-Omega installed improperly.  No one from the company has contacted  me or has been to my house to look at the fence. Once again this company  has misrepresented itself with promises they have no intention of keeping.  How a company can continue to operate with absolutely no regard for their customers, take their money and not be held accountable should  not be allowed to operate a business at all.   Thank You, [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am very interested to hear what the Company has to say and how they intend to fix the problem.
Regards,
[redacted]