Having made an afternoon appointment days in advance I was surprised to get an early morning call from a plumber wanting to come to my house right then instead Since I couldn't do that he said he would "call later" He never called and he didn't show up at all that afternoonThe next morning no one contacted me to explain what happenedWhen I contacted the company they said "he's put you on his schedule for 11:today" I told the office person that I hadn't made an appointment for today She just made an excuse for the plumber saying " he got held up on a job yesterday"as if that was all that mattered in the situationThe company seems not realize that customers have schedules too Unless you are sitting at home day after day with nothing to do except accommodate the plumbers desires you may be in for frustration and disappointment if you schedule with this company
There is not much to say about a company who does not follow through on a comittmentIf your company doesn't need the business then maybe customers need to start servicing their HVAC systems with someone who cares and is more reliableMy experience speaks for itselfI make an appointment on a Tuesday morning at 8:00am with you promising to be at my home on Thursday between 12:30-3:30pm to service my AC that quit running on Memorial DayAs a responsible adult I ask off for work relying on the comitment made to me on Thursday, June 2, No one shows and and no calls the day you are to arriveI call to confirm our appointment at 1:30pmThe service operator confirms and let's me know I am the last call but someone WILL BE AT MY HOME TODAYThe time gets to be 4:30pmMy appointment time was from 12:30-3:30pmI call at 4:and speak to the same service operator that scheduled my appointment on Tuesday and then confirmed there would be someone at my home by 3:30pmShe said the HVAC techs were already done for the dayThat the techs come in at 4:00pm and put the tickets down that they do not get to during the day and no one would be out to my home todayShe said my ticket had a note that I had taken off work, but her techs were done and gone for the dayHer recommendation for those of us that work and have a schedule is to call a larger HVAC service company that offers weekend and night hours because they do not offer that they are more limited with less techsThanks for the adviceI now understand your wisdom and see that your mission statement is "Our time is more valuable than yoursIf you don't believe it we will soon show you."
Having made an afternoon appointment days in advance I was surprised to get an early morning call from a plumber wanting to come to my house right then instead Since I couldn't do that he said he would "call later" He never called and he didn't show up at all that afternoonThe next morning no one contacted me to explain what happenedWhen I contacted the company they said "he's put you on his schedule for 11:today" I told the office person that I hadn't made an appointment for today She just made an excuse for the plumber saying " he got held up on a job yesterday"as if that was all that mattered in the situationThe company seems not realize that customers have schedules too Unless you are sitting at home day after day with nothing to do except accommodate the plumbers desires you may be in for frustration and disappointment if you schedule with this company
There is not much to say about a company who does not follow through on a comittmentIf your company doesn't need the business then maybe customers need to start servicing their HVAC systems with someone who cares and is more reliableMy experience speaks for itselfI make an appointment on a Tuesday morning at 8:00am with you promising to be at my home on Thursday between 12:30-3:30pm to service my AC that quit running on Memorial DayAs a responsible adult I ask off for work relying on the comitment made to me on Thursday, June 2, No one shows and and no calls the day you are to arriveI call to confirm our appointment at 1:30pmThe service operator confirms and let's me know I am the last call but someone WILL BE AT MY HOME TODAYThe time gets to be 4:30pmMy appointment time was from 12:30-3:30pmI call at 4:and speak to the same service operator that scheduled my appointment on Tuesday and then confirmed there would be someone at my home by 3:30pmShe said the HVAC techs were already done for the dayThat the techs come in at 4:00pm and put the tickets down that they do not get to during the day and no one would be out to my home todayShe said my ticket had a note that I had taken off work, but her techs were done and gone for the dayHer recommendation for those of us that work and have a schedule is to call a larger HVAC service company that offers weekend and night hours because they do not offer that they are more limited with less techsThanks for the adviceI now understand your wisdom and see that your mission statement is "Our time is more valuable than yoursIf you don't believe it we will soon show you."