A One Appliance Repair Service,LLC

We were DENIED full payment for service run of $ [redacted] the repairman had a new led switch with him but you did not have enough money to pay for a repairThe repairman put on the ticket you need the part & you would have a year warranty (No one warranties a old broken part)You called and wanted the repairman to come back out and tape the broken part & we told you no you need the lid switchI have the recordings on the office phone and I have no way of putting them on here & it proves everything I have saidThe repairman comes in the home & diagnosis the appliance then he explains what needs to be done and what parts are needed then the cost then the customer says yes or no to the repairWhen customer says no they owe for the service run & when a customer says yes the service run fee is waived & the customer pays for parts & laborThis is also explained on the phone when setting appointments.We do not refund service run fee

)n 5-23-Mr[redacted] called for service on a Kenmore washer that was not draining I explained that there is a service run fee of $ [redacted] that does get waived when part is put on When asked if paying by cash,check,credit card or debit he asked to be ***ed I explained that we do not do ***ing so he then said he would pay by cash and appointment was set for 5-25-Repairman went to call and told Mr[redacted] the washer needed a lid switch and the total cost for part and labor would be $ [redacted] with a warranty on part & laborMr[redacted] told the repairman ok & to [redacted] him so the repairman told him we do NOT [redacted] anyone & told Mr[redacted] what types of payment we takeMr [redacted] said he would pay by credit card & the repairman let him know there would be $ [redacted] charge because that is what square charges us ( we inform all customers of the fee before running a card on the repairman phone) Mr[redacted] did not want to pay the extra feeNote: Repairman types Credit card & debit on his phone which he had with himMr[redacted] said he would pay by cash & came back with $ [redacted] cashthe repairman explained to him all he could do was tape the switch up so he could use the washer til he got the money to get the washer fixed(Note: Mr[redacted] knew days before repairman came out that service run fee was $ [redacted] & he did not even have thatMr [redacted] called the office on 6-16-saying he needed the repairman to come back out because his washer was doing the same thing & needed the repairman to fix it againMr[redacted] was reminded that he did not pay for a part ( lid switch) & he told the secretary yes he didShe looked at the ticket and tried to explain to him that he did not even pay the full service run amount for the service run & that he needed a lid switch stillHe tried to say the repairman did not want to be payed by credit card ( the repairman takes credit card payments every day)Then he tried to say the repairman did not want to go get ?? out of his truck to run the card & she let him know the repairman runs the card on his phoneEverything was explained before the repairman came out about service run fee amount & that service run fee would be waived & he would owe for parts & laborMr[redacted] did Not pay for a new lid switch or labor only most but not all of service run fee & we do not do a refund on service run fee(Note: we had been to Mr[redacted] in the past on a dryer & his father payed by credit card) Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe agree to pay the &service charge. However, according to a text that *** sent *** on 01/05/at 5:p.m., and I quote directly from the text, "Hello this is ***. Sorry I haven't got back to you. I just got your message from the office today. I'm waiting on your refund to go back into my account and as soon as it does, I will send you your refund. They usually takes between a week and a half and two weeks before I will get your refund back. The only money that would be took out of your refund is percent for running your charge cardBut as soon as I get my refund into the account I promise you'll be the first thing take care of." Never did *** or anyone from the office ever mention anything about a re-stocking fee, a shipping fee or anything other fees to be deduc***, period. Therefore, we feel the total amount to be refunded should be $84.90, not $28.27! Again, it was advised the ONLY amount that would be deduc*** from the refund is the 2.8% for running the card...$x 2.8% = $- $=$which is the credit due to customerRegards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have provided a clear, truthful, and accurate account of my dealings with this companyMy account of the events as well as the timeline in which they occurred are all honestIf the company disputes my account, maybe they would be willing to submit those tapes of our phone conversations (that they said they record)Maybe this would give some credibility to their claimsIf their account is indeed true, then those tapes should clear things up a bitLetting the truth be known with evidence (instead of a "my word verses yours" exchange)Admitting that you made a mistake takes courage and humilityIt can be very tough sometimesI understand thatEven if A One Appliance gives an inaccurate account and accepts no responsibility for anything, There are still some solid facts in this caseI will provide evidence to support my claim. The repair man came into my home, looked at the washer, and taped it before he notified me of what he was doing and before giving me an invoice (after all, how can you give a customer an invoice without first having a description of the work completed to write on the invoice?) Therefore, we can agree that the work was completed first.AFTER he was paid the amount that he agreed to be paid (due to him preferring cash), he wrote out a receipt outlining that (as we discussed verbally while paying) I would have a "warranty 1yr lid switch repair" and "If (lid switch) goes bad all you have to do is pay for part" (see invoice attached)The part was verbally quoted at $How can we be sure that he made this promise after the work was completed and I paid? Please take a look at the copy of the receipt that I uploadedIt outlines the terms that we agreed upon (as quoted above)It also speaks in past tense using language like, "repaired lid switch" (even though taping it is hardly repairing it) one would only say "repaired" if the work had already been doneTherefore, we can agree that the warranty promise (proceeding the words "repaired lid switch") is a promise made after the "repair" was completed and payment was made. All of this is important because it clearly shows that at minimum, I am a customer that was promised a service (labor covered under warranty) that I paid to haveThis service was refused to me when I called to schedule an appointment a few weeks after the original call (well within the one year warranty that was promised)The company did not deliver on the services promised (as outlined on the invoice)I the customer was refused the service that I paid forThe contract/invoice was not fulfilled after I made more than reasonable effort to obtain servicesService that I paid for was DENIED to me therefore I am entitled to a refund because the services promised to me was denied and not completed
Regards,
*** ***

Mrs*** *** called for service on her Frigidaire dishwasherI explained $would be the service fee and if they got the dishwasher repaired it would be waived and they would just owe for parts and labor*** the repairman went on 12-29-and diagnosed the dishwasher he called Mr.*** and told him it needed a pump and motor kit and the total cost for parts and labor is $292.14.*** told Mr.*** the part had to be ordered so if he wan*** he could just pay $service fee and think it over and if they decided to get it fixed he would apply but $towards the repair costMr.*** said he wan*** it fixed and payed $towards parts on his credit cardMr.*** called the office on 12-30-at 10:am to cancel getting the repair done because they are getting a new dishwasherThe office text *** to let him know and he called the office and said he had already ordered the part and when he called the parts house they said it was already shipped outThe part came in on 1-2- and we shipped it that day back to the parts house and they got the part back on 1-9-and they said it would be about two weeks before they gave us a refund back after they deduct for shipping and 25% restocking feeMr.*** called the office on 1-5-at 11:am asking about his refund and was told the message would be text to *** called Mr.*** and explained that he owed $and $charge card fee and for shipping fee and restocking fee and that it would be a couple of weeks before he would know the amount and have his refund back from the parts houseMr.*** was never told he would only owe for charge card fees onlyOn 1-21-Mr.*** called the office at pm asking for the manager and I asked if I could take a message no one was inMr.*** left his name and number that I text to *** text Mr.*** he was sorry his dad just passed away and it would be Monday or Tuesday that he would get his refund.The office left a message on Mr.*** phone to call the office about his refund on 1-24-at 1:pm as of yet we have heard nothing from him.Mr.*** refund is $after deducting $service fee, $shipping fee , $a 25% restocking fee and $charge card feeTotal cost of charges is $On 1-26-Mr.*** was refunded $at 10:am 2-6- If Mr.*** had returned my call on 1-24-he would have been informed of all the fees and refund amountIf Mr.*** had called and cancelled with in hour of placing order this would have been avoided but the next day calling to cancel was to late the part was shipped*** did not know about the restocking fees until 1-9-when he called about the refund$is what the part House & UPS Kept, $was charge card fee and $service run fee leaving a total of $refund We are sorry about the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMr*** did not return the phone as sta*** because it got to the point where we were tired of getting the run-aroundRegardless of whether he would've returned the call or not, the refund that was given is not sufficient based upon what we were told from the beginning. Why is the customer suffering with the re-stocking fee, shipping charges, etcwhen it was your company who made the error in not disclosing this information in the beginning when we called to cancel. Regardless if was hours after the parts were ordered or not, this is information that should've been provided upfront and not when the refund was in the process of being pos***. This is horrible customer service and a business practice that should not be allowed to take placeIt's not right that a business decide at the time the refund is being processed what they refund and what they will not. Again, it was NEVER advised, either by *** or the office, that any such charges would be excluded from the refund. The only amount advised was the service charge and the 2% fee. It's the principal of following through of what you say. If you as the company made the mistake, or your employee of the company made the mistake and did not properly inform the customer, the customer should NOT have to suffer. Very poor business practiceRegards,
*** ***
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)n 5-23-2016 Mr.[redacted] called for service on a Kenmore washer that was not draining I explained that there is a service run fee of $** that does get waived when part is put on . When asked if paying by cash,check,credit card or debit he asked to be [redacted]ed I explained that we do not do [redacted]ing so he...

then said he would pay by cash and appointment was set for 5-25-2016. Repairman went to call and told Mr.[redacted] the washer needed a lid switch and the total cost for part and labor would be $** with a warranty on part & labor. Mr.[redacted] told the repairman ok & to [redacted] him so the repairman told him we do NOT [redacted] anyone & told Mr.[redacted] what types of payment we take. Mr. [redacted] said he would pay by credit card & the repairman let him know there would be $* charge because that is what square charges us ( we inform all customers of the fee before running a card on the repairman phone) Mr.[redacted] did not want to pay the extra fee. Note: Repairman types Credit card & debit on his phone which he had with him. Mr.[redacted] said he would pay by cash & came back with $** cash. the repairman explained to him all he could do was tape the switch up so he could use the washer til he got the money to get the washer fixed. (Note: Mr.[redacted] knew 2 days before repairman came out that service run fee was $** & he did not even have that. Mr. [redacted] called the office on 6-16-2016 saying he needed the repairman to come back out because his washer was doing the same thing & needed the repairman to fix it again. Mr.[redacted] was reminded that he did not pay for a part ( lid switch) & he told the secretary yes he did. She looked at the ticket and tried to explain to him that he did not even pay the full service run amount for the service run & that he needed a lid switch still. He tried to say the repairman did not want to be payed by credit card ( the repairman takes credit card payments every day). Then he tried to say the repairman did not want to go get ?? out of his truck to run the card & she let him know the repairman runs the card on his phone. Everything was explained before the repairman came out about service run fee amount & that service run fee would be waived & he would owe for parts & labor. Mr.[redacted] did Not pay for a new lid switch or labor only most but not all of service run fee & we do not do a refund on service run fee. (Note: we had been to Mr.[redacted] in the past on a dryer & his father payed by credit card)  Thank You

We were DENIED full payment for service run of $** the repairman had a new led switch with him but you did not have enough money to pay for a repair. The repairman put on the ticket you need the part & you would have a 1 year warranty (No one warranties a old broken part). You called and wanted the repairman to come back out and tape the broken part & we told you no you need the lid switch. I have the recordings on the office phone and I have no way of putting them on here & it proves everything I have said. The repairman comes in the home & diagnosis the appliance then he explains what needs to be done and what parts are needed then the cost then the customer says yes or no to the repair. When customer says no they owe for the service run & when a customer says yes the service run fee is waived & the customer pays for parts & labor. This is also explained on the phone when setting appointments.We do not refund service run fee.

Mrs[redacted] called for service on her Frigidaire dishwasher. I explained $59.50 would be the service fee and if they got the dishwasher repaired it would be waived and they would just owe for parts and labor. [redacted] the repairman went on 12-29-2014 and diagnosed the dishwasher he called Mr.[redacted]...

and told him it needed a pump and motor kit and the total cost for parts and labor is $292.14.[redacted] told Mr.[redacted] the part had to be ordered so if he wan[redacted] he could just pay $59.50 service fee and think it over and if they decided to get it fixed he would apply but $59.50 towards the repair cost. Mr.[redacted] said he wan[redacted] it fixed and payed $146.07 towards parts on his credit card. Mr.[redacted] called the office on 12-30-2014 at 10:50 am to cancel getting the repair done because they are getting a new dishwasher. The office tex[redacted] to let him know and he called  the office and said he had already ordered the part and when he called the parts house they said it was already shipped out. The part came in on 1-2- 2015 and we shipped it that day back to the parts house and they got the part back on 1-9-2015 and they said it would be about two weeks before they gave us a refund back after they deduct for shipping and 25% restocking fee. Mr.[redacted] called the office on 1-5-2015 at 11:55 am asking about his refund and was told the message would be tex[redacted] to [redacted] called Mr.[redacted] and explained that he owed $59.50 and $5.26 charge card fee and for shipping fee and restocking fee and that it would be a couple of weeks before he would know the amount and have his refund back from the parts house. Mr.[redacted] was never told he would only owe for charge card fees only. On 1-21-2015 Mr.[redacted] called the office at 1pm asking for the manager and I asked if I could take a message no one was in. Mr.[redacted] left his name and number that I tex[redacted] to [redacted] tex[redacted] Mr.[redacted] he was sorry his dad just passed away and it would be Monday or Tuesday that he would get his refund.The office left a message on Mr.[redacted] phone to call the office about his refund on 1-24-2015 at 1:02pm as of yet we have heard nothing from him.Mr.[redacted] refund is $28.27 after deducting $59.50 service fee, $15.89 shipping fee , $37.15 a 25% restocking fee and $5.26 charge card fee. Total cost of charges is $117.80. On 1-26-2015 Mr.[redacted] was refunded $28.27 at 10:41 am.see attachment copy of refund sent.