On April 19th I called for tow truck service from ***A tow truck from this company arrived at about 12:30pmHe towed my car, as we headed to the shop I was taking my car too, minutes from our arrival, the tow truck, towing my car caused a head on collision
After the collision, the truck started driving, with water and other fluids leaking when they drop my car from the hingeMy car falls onto the metal bar and punctures a hole on my left tire, damages my left rim and fender
A couple of days later I called the tow company and asked if they'd take care of the damages caused to my carI got a return call from *** the director of operations I believe and immediately asked me "how much money do you want"? "I know you are strapped for money"? "How much do you want"? I told him that I did not want any money from him or did I ask him for any moneyAll I wanted was my car fixed
He told me he would not pay to have another body shop fix my car when they have the biggest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAfter the fact the rear speaker was not working many other issues also became noticeable, AC was not working (Paid to do), my back window was inoperable, trunk did not close properly (frame damage), etcThe follwing Monday I reached out to a local shop to re-inspect and compare my vehicle with the paperwork I was given for all the work that was "done"The second shop did a thorough inspection and confirmed AC had not been fixed (paid to do), framework is still bent (paid hours of labor), and many other broken items which they were paid to fix were not properly doneMy bumper is lifting off the car which I mentioned to *** at the time of pibut I was told "it will not be in perfect condition". 7/8/
Called *** at 4:45p and requested a copy off all invoices for the parts that
were ordered*** placed me on hold and gave the phone back to the Secretary
The Secretary asked “who needs the
invoices” I advised her “Me
K*** ***”*** was put back on the phone *** asked me “What`s the problem Katherine” I
told *** “I`m trying to keep this as
simple as possible I`m entitled to have a copy of all my invoices and I need a
time and date when I can pick them up”*** informed me “my book keeper has it she`s doing all my
calculations for the month and once she`s done I’ll give them to you but it can
be week, couple days, maybe even longer”I told *** “great I will call tomorrow for an update”.7/10/
Submitted Claim to Bureau of Automotive Repair.7/10/
Called *** at 11:amI asked for *** a Gentleman answered stated “*** wasn’t available” and asked
“who this was”I advised him “K*** *** I`m calling to get an
update on when the invoices will be ready for pick up” The gentlemen
stated “ I remember you were told the
invoices are with the book keeper and it can take a week” I advised him
ok I will call back.7/10/My
attorney called *** and he was also informed “the book keeper has them” 7/14/Emailed
*** from Explorer *** Supervisor to inform her of the issue 7/14/
Picked up my vehicle from second shop with worksheet for all damages that
remain on the carI was also informed that the radiator hose was leaking7/15/
Called *** at 11:am spoke to the Secretary she stated “*** isn’t available is there anyone else that can help you”
I advised her “This is ***
*** I`m calling to find out when I will get the invoices it’s been about a
week now”She stated “I’ll
have *** call you back”7/20/Called
*** at 11:am requesting a copy of the invoicesSecretary answered and
stated she will get *** on the phone*** stated invoices are ready for Pick
up.8/17/Car was inspected by Chris Bureau of automotive
repairMissed
hours of work The fact they claim to have contacted me and they were unable is a bunch of liesI clearly have a call log showing all the calls and details of the callsThey never once tried to negotiate anything or even attempt to mediate a resolution. I have toyota camry that looks like someone glued it back togetherThis shop was paid over $11,to fix it properly and they choose to cut corners and cause bad reputationI need my car to be in the same condition it was prior to the accident thats why I have insurance to ensure my car is properly repairedThe shop is also claiming my insurance was holding up the wait and this is their response5/20/15 Emailed *** from Explorer “According to *** from Atowing I was advised
that the car is ready but they are waiting for someone from Explorer to release
the vehicleI`m not sure how true this is but if it is can you please give me
an estimated date when it will be released?” ***
Stated: “We don’t hold vehiclesYou
can tell your body shop that we mailed the supplement check to the body shop
directly for $on 5/14/They must be holding your vehicle awaiting
paymentWe also sent them a payment for $10,on 4/14/15”
I have records of all my calls and emails so I hope they have a better response next time instead of blaming me for not answering or my insuranceIf one can accept negligence and bad service and attempt in fixing the issue versus finding excuses I would appreciate it and would try and work something out
Regards,
*** ***
This letter is to inform you that Mr***'s vehicle in question, was repaired and paid for by us to his body shop per his complaintThis did take a short time to get paid because it was an insurance matter and sometimes they do take a little whileIf you have any questions please
contact *** ***.Thank you!
*** ***
that was towed in 4/3/15 for K[redacted] was repaired to the best of our ability and paid for in full by her insurance company.
The vehicle was delayed because of Insurance company policies and the time they spent to reply to the supplements. As a repair facility, we cannot move forward until we get approval for supplements. We were in close contact with her during the process and her with us.
Finally, when the vehicle was completed, she had a couple of complaints.
One of her complaints was the car audio speaker in the rear sun deck was not working properly. The replacement of the speaker was not included in the original estimate. We ordered the speaker from the dealer and told her we would replace it free of charge. She returned four days after the delivery to have the speakers installed, but the speakers had not come in yet due to it being a special order part from the dealer. We never heard from her again about the speaker or any other issues with the vehicle. We tried contacting her when we did get the speaker, but were unable to get in contact with her. We did not hear about the vehicle again until the complaint. We were also never given the opportunity to address any of her concerns.
We would have rechecked her entire vehicle if given the opportunity. We offer life time warranty on all the work done
On April 19th I called for tow truck service from ***A tow truck from this company arrived at about 12:30pmHe towed my car, as we headed to the shop I was taking my car too, minutes from our arrival, the tow truck, towing my car caused a head on collision
After the collision, the truck started driving, with water and other fluids leaking when they drop my car from the hingeMy car falls onto the metal bar and punctures a hole on my left tire, damages my left rim and fender
A couple of days later I called the tow company and asked if they'd take care of the damages caused to my carI got a return call from *** the director of operations I believe and immediately asked me "how much money do you want"? "I know you are strapped for money"? "How much do you want"? I told him that I did not want any money from him or did I ask him for any moneyAll I wanted was my car fixed
He told me he would not pay to have another body shop fix my car when they have the biggest
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAfter the fact the rear speaker was not working many other issues also became noticeable, AC was not working (Paid to do), my back window was inoperable, trunk did not close properly (frame damage), etcThe follwing Monday I reached out to a local shop to re-inspect and compare my vehicle with the paperwork I was given for all the work that was "done"The second shop did a thorough inspection and confirmed AC had not been fixed (paid to do), framework is still bent (paid hours of labor), and many other broken items which they were paid to fix were not properly doneMy bumper is lifting off the car which I mentioned to *** at the time of pibut I was told "it will not be in perfect condition". 7/8/
Called *** at 4:45p and requested a copy off all invoices for the parts that
were ordered*** placed me on hold and gave the phone back to the Secretary
The Secretary asked “who needs the
invoices” I advised her “Me
K*** ***”*** was put back on the phone *** asked me “What`s the problem Katherine” I
told *** “I`m trying to keep this as
simple as possible I`m entitled to have a copy of all my invoices and I need a
time and date when I can pick them up”*** informed me “my book keeper has it she`s doing all my
calculations for the month and once she`s done I’ll give them to you but it can
be week, couple days, maybe even longer”I told *** “great I will call tomorrow for an update”.7/10/
Submitted Claim to Bureau of Automotive Repair.7/10/
Called *** at 11:amI asked for *** a Gentleman answered stated “*** wasn’t available” and asked
“who this was”I advised him “K*** *** I`m calling to get an
update on when the invoices will be ready for pick up” The gentlemen
stated “ I remember you were told the
invoices are with the book keeper and it can take a week” I advised him
ok I will call back.7/10/My
attorney called *** and he was also informed “the book keeper has them” 7/14/Emailed
*** from Explorer *** Supervisor to inform her of the issue 7/14/
Picked up my vehicle from second shop with worksheet for all damages that
remain on the carI was also informed that the radiator hose was leaking7/15/
Called *** at 11:am spoke to the Secretary she stated “*** isn’t available is there anyone else that can help you”
I advised her “This is ***
*** I`m calling to find out when I will get the invoices it’s been about a
week now”She stated “I’ll
have *** call you back”7/20/Called
*** at 11:am requesting a copy of the invoicesSecretary answered and
stated she will get *** on the phone*** stated invoices are ready for Pick
up.8/17/Car was inspected by Chris Bureau of automotive
repairMissed
hours of work The fact they claim to have contacted me and they were unable is a bunch of liesI clearly have a call log showing all the calls and details of the callsThey never once tried to negotiate anything or even attempt to mediate a resolution. I have toyota camry that looks like someone glued it back togetherThis shop was paid over $11,to fix it properly and they choose to cut corners and cause bad reputationI need my car to be in the same condition it was prior to the accident thats why I have insurance to ensure my car is properly repairedThe shop is also claiming my insurance was holding up the wait and this is their response5/20/15 Emailed *** from Explorer “According to *** from Atowing I was advised
that the car is ready but they are waiting for someone from Explorer to release
the vehicleI`m not sure how true this is but if it is can you please give me
an estimated date when it will be released?” ***
Stated: “We don’t hold vehiclesYou
can tell your body shop that we mailed the supplement check to the body shop
directly for $on 5/14/They must be holding your vehicle awaiting
paymentWe also sent them a payment for $10,on 4/14/15”
I have records of all my calls and emails so I hope they have a better response next time instead of blaming me for not answering or my insuranceIf one can accept negligence and bad service and attempt in fixing the issue versus finding excuses I would appreciate it and would try and work something out
Regards,
*** ***
This letter is to inform you that Mr***'s vehicle in question, was repaired and paid for by us to his body shop per his complaintThis did take a short time to get paid because it was an insurance matter and sometimes they do take a little whileIf you have any questions please
contact *** ***.Thank you!
*** ***
The vehicle in question...
that was towed in 4/3/15 for K[redacted] was repaired to the best of our ability and paid for in full by her insurance company.
The vehicle was delayed because of Insurance company policies and the time they spent to reply to the supplements. As a repair facility, we cannot move forward until we get approval for supplements. We were in close contact with her during the process and her with us.
Finally, when the vehicle was completed, she had a couple of complaints.
One of her complaints was the car audio speaker in the rear sun deck was not working properly. The replacement of the speaker was not included in the original estimate. We ordered the speaker from the dealer and told her we would replace it free of charge. She returned four days after the delivery to have the speakers installed, but the speakers had not come in yet due to it being a special order part from the dealer. We never heard from her again about the speaker or any other issues with the vehicle. We tried contacting her when we did get the speaker, but were unable to get in contact with her. We did not hear about the vehicle again until the complaint. We were also never given the opportunity to address any of her concerns.
We would have rechecked her entire vehicle if given the opportunity. We offer life time warranty on all the work done
Sincerely,
A ONE AUTOBODY & TOWING.